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January 2024 by N.B.K
First time here & I had a wonderful experience. Christina & Mo were top notch with their friendly & more than helpful demeanors. Christina went out of her way to double check my insurance regarding my costs etc.The whole time it felt easy, comfortable & professional.Dr. Elam then explained the results of my exam with large photos of my eyes. She was friendly, professional & didn’t complicate things. I live in the cities & felt the drive was worth it. Easy parking too.
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January 2024 by Pedro Flores Cielo
Very professional team Work I recommend
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January 2024 by Jenny LIGON
Great selection ?Friendly and customer service staff!
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January 2024 by Susan Curtis
Was very informative! Also answered all my questions!
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January 2024 by M V.
This was in 2021-2022. I got my eye glasses from here, got a warranty, and when my glasses broke a week before my warranty expired, I called in to get a repair or replacement and was denied my warranty that did not expire yet. I was told that since my warranty was going to expire soon, they "technically" don't replace or file a claim for my glasses. I did not understand how a warranty work at that time, so I just took her word for it. I went to a different eye clinic and was told that no matter what, since my eye glasses warranty did not expire when I called, they had to honor it no matter what. So people fight for your warranty coverages! I wished I did.
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January 2024 by Rae Jean Armstrong
Went in at year end to pick out glasses and Alejandra was very helpful, even repairing two of my glasses! I came in one hour before closing and didn't feel rushed and she completed my new order and repaired my two glasses all before store closing on a Friday night! Customer service A+
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January 2024 by Susan Boettger
Terrible service today! Went in to get my glasses adjusted because they hurt by my ears. Was told there was nothing they could do about that. Then proceeded to take them and bend them out, no heat nothing. I HATE this place. I’ll go to a reputable place the next time I need new glasses.
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December 2023 by blake yeager
i normally don’t have any issue with this location i’ve been going to this one for about 7 years but yesterday was honestly the worst experience i have had ever in public, i have a tremor in my head and i tried telling the person that it gets worse when i try to focus my eyes on something and she wasn’t paying attention and started to get an attitude with me about it, and i knew the air puff was gonna be an issue but i didn’t think it was gonna be bad but it was. i had asked the lady if my mom could be with me so she could help distract me so im not focusing on it and she said “ugh yea i guess hurry” and she told me if i couldn’t stop twitching or moving then she couldn’t do it. i then asked if i could take a second to breathe and she told me no that she needed to do it now, keep in mind i was one out of three customers that was there but the other two were already being taken care of. and it felt like she finally got it but i guess she didn’t cause she told me and my mom that we need to go to a different location, i ended up crying on my way out. she did not seem like she wanted to be there, she kept walking away with the little time i was there with her, and she called out my dead name when my preferred name is on the account which normally i don’t really care cause i haven’t legally changed my name but after how she treated me i feel like she might have just did it on purpose. i also was trying to be as nice as possible and do what she told me to do but every-time she told me to stop ‘twitching’ it made it worse but i made sure to be respectful through the whole thing even if i was being disrespected
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November 2023 by Kayla Fehrman
Christina was one of the worst people I have ever dealt with. Not only did she make me feel bad for the type of insurance that I had. She berated me in front of my child. I have gotten glasses from them in the past and wanted to know what kind of frames that they were as I wanted to keep the same style. She claims that I was not in her system. When I called customer service they confirmed that I was indeed in there system. She said that she leaves her time available for paying customers not those on state insurance. So unless you want to be scolded like your 4 I would not recommend going there.
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October 2023 by Barbie S
Absolutely loved my experience with this Visionworks! Even though I live in St Paul, I will definitely use this location for my vision needs! All the ladies in the office were cheerful and very helpful from the exam to picking out my glasses (Thank you Mo!) and following up with my new contact fittings! I would definitely recommend them to anyone! Great job! ??
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October 2023 by Marilyn Carstensen
All the employees at this location are personable and very helpful. Mo was especially enjoyable to work with. The others were also helpful but I did not get their names. They do a great job helping you find the perfect frame for you individually. Thank you!!
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August 2023 by Jim McNevin
Very helpful staff, large variety of frames to choose from. And yo just can't beat the price. Thanks Christina!!
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July 2023 by Debbie Dresselhaus
I could get in quickly, at the time I needed. The staff were very knowledgeable, and nice. I feel they did a thorough job. Plus, I found a pair of glasses that I like better than the ones I have now.
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July 2023 by Naheeda Hirji-Walji
Although when I first came in for a contacts appt, I had a good experience. But since then, the contacts that the dr had me try, I didn’t love them, so since then I’ve been trying to try something different and no help from staff. They are unable to help. I would say don’t waste your time and try a different store. They will leave you hanging
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July 2023 by Toua Lor
I have been getting eye exams and glasses from this location for the last several years. This year I was 8 mins late to my appointment was told I'd have to reschedule for a different day. 8 mins... I walked away and will never ever go back to this location. Will not refer friends and family. Lost me as a customer
