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January 2024 by Paul Wenner
Had an account get closed, Ryan jumped on the issue and resolved it exactly as he said he would. Great communication and help! Thanks!! I even got set up with online banking while I was in there. Thank you! Great team at this branch!!!
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July 2023 by Kerestel Leonard
Ryan was extremely helpful and took time to walk through all my options for a loan as well as setting up my cards. Thank you! I would recommend this branch for their excellent service.
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July 2023 by christopher nygaard
Horrible access to ATM when you need it.
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July 2022 by Lee MacMullan
Bank assured me a check of $2,700 was processed and cleared for my use and proceeded to lose that exact amount after I had spent enough money to take me below this amount. They (I believe Cody) said they would call me back in about 45 minutes (after i had to call back after an hour because he had taken a lunch break) to notify me what happened and what resolution would come from it.Over 2 hours later I called only to find out they closed at 4pm (most banks are open until 5pm). Now my bank account is overdrawn and I have to wait until tomorrow to figure out why they couldn't call me back after they confirmed my phone number beforehand.They lost $2,700 they assured me was in my account, and never contacted me unless I contacted them. I'm extremely upset and hope they are ready for an earful from me when I stop by to figure out why they lost my money and decided they didn't have to call me back to update me.
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April 2022 by holherth
This branch has been the most helpful. Ryan specifically. I’ve been struggling with bank of the west and getting my debit card but they’ve been working with me and doing their best to get it figured out for me through the whole process.
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November 2021 by Steve Benton
The bankers are very friendly but not that helpful. For example, I had an in person appointment to sign some legal documents. When I arrived for the appointment last week the bank was "temporarily" closed. No one at that branch has since returned my phone calls or answered my emails about when I can sign the documents. I have attempted to make appointments at other nearby branches on the Bank of the West website but none of them have any appointments in the next three weeks. Thus, despite the recommendation of Protect Our Winters to do business with this bank because of their environmentally friendly business practices, the "pain" appears to outweigh the "gain".
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June 2021 by Christina Adhari
Very helpful staff members and inviting environment!
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May 2020 by Angelica Reyes
Most of the time when I have any encounters I’m helped by Chase. He’s so helpful/personal, appreciation goes the long ways!
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March 2020 by David Mindeman
Banking made difficult. Forms and technicalities are more important than customer service. Would never recommend to anyone.
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June 2019 by Ricky Torgerson
Locations are terrible for bank of the west atm
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April 2019 by Jay Dreyer
I deposited my Walmart Distribution Center pay check. They now say it is going to take over 7 days for me to get my money. Any other bank it would take 2 days. Bank of America is a scam. So they are holding my money for about five days for no reason.
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December 2018 by Derek F
Bank of west is horrible. They give wrong information, lock you out of your own bank account and then tell you that your own personal information is wrong. Like I don't know my height or adrees
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October 2018 by Tenille W.
I have had nothing but problems with this bank since opening my account in November of 2017. I decided to stick it out to see if it would get better but today has proved me wrong. I know I'm only a small fish in their pond but my business means something to me. All business should be equally as important to them but unfortunately that is not the case.My first issue was when my account was fraudulently breached. I had to pay for a mistake (a very costly one) I did not make. Now moving forward to present I have deposited money to cover unexpected or forgotten transactions but BOTW still rejects the transactions and charges me $35.00 every time for every transaction. Even though I've deposited the cash they say it's not there and tell me to deposit more. It's funny that I can see the deposit on my mobile account and online but they say it's not there. So again I'm charged $35.00. It's ridiculous. It's even more ridiculous getting customer service to treat a customer with dignity and respect. Instead they choose to try and make me feel as if I've done something wrong and I have not. I would not recommend this bank to anyone and if you are already banking there I would suggest looking into other options.
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August 2018 by Rebecca Bruce
A little difficult to find it for the first time but it is on the second floor with elevator through the lobby area. Very nice customer service.
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July 2018 by D. S.
We recently did business with BOTW for the first time. They had the best rates for us regarding a RV purchase. Kudos to Logan and Jarod at the Bloomington branch - outstanding customer service; we bought the RV in another state and they handled everything for us, clear communication, efficient. Great service.
