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March 2025 by Chelsea
I don't like that the floor had mold all over it at the pool
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March 2025 by Grant Marshall
We were not happy with our stay. the mall is very close that was a good thing otherwise did not like the very limited breakfast also the swimming pool was always too crowded hot tub was filled with kids we paid a lot of money to be able to stay here and we're disappointed that we never got to use the swimming pool or hot tub because of the crowds of kids we have kids of our own but we would not let them into the hot tub because it is posted that they're not supposed to be be in there. Also are bathtub would not drain I was able to fix it myself and there was only a very small bottle of body wash no soap me had to go to Walmart and pick some soap up. we stayed for 3 days nobody ever came to clean our rooms and we never got more towels we had to hang our towels up to dry them. And on top of that we had to pay $30 to park our car which would have been okay except for it was not worth what we went through staying here I know you can't do anything about the crowds in the pool but you may want to consider after 9:00 opening it up to just adults. I also had to stand in line for nearly a half an hour waiting for everybody to check in because there was only one person behind the counter there was another lady but she was always just walking in and out I never had to wait that long at any other hotel I've ever stayed at I have read a lot of the reviews from almost 3 months ago and realized that people had the
same issues as I did from The breakfast to the swimming pool and the rooms it seems like the only thing you guys do is tell them that you'll try to do better and then you never fix the problem people shouldn't have to pay this much money for somebody not to give a crap I will never stay at this hotel again and will definitely be putting this over Google Facebook and any other thing I can to get the word out that people should not stay at this hotel
Food and drinks: Worst breakfast I've ever seen in a hotel for the price you pay to stay snacks and drinks very overpriced
Noteworthy details: I have been to many hotels in my life for business and for traveling with my family I have never left a review until now was very unhappy with our stay
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March 2025 by Tammy White
Rooms: Our room was nice and spacious. Plenty of seating. Bed was comfy. Microwave and mini fridge was very helpful. We had a poolside room, it was very loud during the day which was fine we didn't mind but if you're looking for peace and quiet don't get a poolside room.
Nearby activities: Mall of America is right across the street, definitely walkable, but since it was cold, we drove. Several restaurants in the area.
Safety: I felt safe.parking lot is well lit, and there is safety locks on the door. To get into the hotel or pool area you have to have a room key.
Walkability: You can walk to the mall and several restaurants down the street but that's about it.
Food and drinks: Breakfast tasted ok. But not much to choose from. Eggs, sausage, bagels, fruit, cereal. I dont know if it's like that all the time we only went twice and that's all there was both times.
Noteworthy details: Our room was clean and stocked when we arrived but we never had housekeeping come to our room during our stay (Mon-Thurs) I called to the frond desk Wed morning to get new towels and our trash emptied and nobody ever came. The pool/hot tub/game area was decent I enjoyed the hot tub one day. If you have kids they will definitely enjoy the pool.
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March 2025 by Arnold Rossa
Do not stay here!! Mold everywhere , horrible breakfast, Extremely loud after 9pm , security refused to do anything about the situation, running and screaming all night long in the hallways , knocking on doors , front desk was called 3 times Said there was nothing they could do about it. Where is the manager?
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March 2025 by Kristina Pagan
Hotel was clean and up to date, sadly the extra $12 charge for parking was kind of off putting. Being next to the MOA was convenient. The cost of the vending machine drinks were a little ridiculous though.
Nearby activities: MOA
Food and drinks: TGI Friday within walking distance.
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March 2025 by Glennie Smith
We had a very nice stay here. The rooms were comfy & clean. The girl who check us in was awesome, very friendly and helpful. Very professional. Please pass this along to her. We left early, was unable to check out the breakfast. Shuttle driver and night worker seemed grumpy. All in all would definitely stay again. đ
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March 2025 by Ne Ge
Close proximity to Mall of America!
Kids enjoyed the pool area.
Breakfast was disgusting.
Juice had no flavor.
Front desk receptionist was so rude.
I had a DND sign on the door but housekeeping staff was there. Requested towels she said no because they only have a certain amount and people with dnd on their doors cannot request towels.
She missed her tip.
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March 2025 by Jake Nimsgern
This place is an absolute DUMPâŚ. Our first day at the pool they were getting inspected by the state. Looked like they were getting wrote up for lots of things that were not up to code. The kids arcade games were all âOut Of Orderâ with quarters jammed in them. Looked like they had been that way for quite some time. Room service doesnât come very often unless requested and trying to get new towels from staff was like getting teeth pulled at dentist. Take your kids somewhere else!!!
Rooms: Dirty rooms
Nearby activities: Mall of America was close thatâs about the only thing nice
Safety: Everything was broken
Walkability: Easy access
Food and drinks: Near by restaurants were good
Noteworthy details: Go somewhere else
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March 2025 by Hannah Zollner
Way too expensive for how disgusting the place was.
We had to switch rooms on the first night because of mold. The pool deck & carpeting was dirty and unkept. Massive clumps of hair floating all throughout the pool and the water was freezing. The water looked very cloudy and questionable. Hot tub was unusable because it was packed with a bunch of kids, despite a posted age minimum. There were no pool towels, and when we asked the front desk for clean towels for our room they had none left.
2 stars instead of 1 only because the location was ideal.
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March 2025 by James Reed
It was ok. Close to MOA. Free shuttle. Hotel parking @$10/day.
Probably won't stay again.
Rooms: Lots of hallway noise. Otherwise, ok. Beds were nice.
Food and drinks: Great Brazilian steakhouse restaurant on site. Free hotel breakfast was ok. Nothing special
Noteworthy details: Pool area has a great kid pool but poor supervision. Parents with their toddlers and babies in the hot tub despite clear sinage declaring minimum age requirements. Also, the hot tub was barely warm, and jets were weak. On Sunday evening no pool towels remaining. Disappointing.
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March 2025 by Hannah Grace
The hotel itself was OK, clean enough, the room we were in was fine. The carpet in the pool area was very badly dirty and worn to the point of exposing the concrete underneath. Pool area was fun for the kids! Our experience was ruined by a group of super loud, rude kids banging on our door, screaming at eachother, slamming their doors, very late at night for HOURS nonstop 830PM to Midnight, even after I asked them to be quiet multiple times and called the front desk for security multiple times. These kids were YOUNG like 3-12!! Their parents should be ashamed, and the hotel should have done more to monitor and control the situation. We do not plan to return.
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March 2025 by Austin
The pool gave me stds
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March 2025 by Tasha F
Location is great if your trying to go to the Mall of America. The rooms are cozy and decent. This hotel does charge you for parking and there is no free breakfast during the week. The pool area is decent for kids to play in, outdated no hot tub.
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March 2025 by Charles Talley
Overall it was good. It was the little things. No soap or washcloths in our room. I bought food from the cooler that I cooked in the microwave and the only utensil that was available was a spoon. And, the trackmyshuttle app was not friendly. I finally called the front desk from MSP and they arranged the shuttle for me.
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March 2025 by B
Place is a dump... Terrible service , from ordering the room to trying to get towels, took 1.5 hrs to get towels. Shower was plugged was told someone would come .. we had to call again and then was told it would be in the morning , black gunk was backing up out of the drain. Kids needed to shower after the pool . Half the vending machines don't work or only take ur money, ice cream in their store was melted . The toilet is so low to the ground it's for a small child . Carpet is dingy and has stains, A/C doesn't work good . Only good thing is it's close to the mall But not worth it .. also you pay for parking they don't tell you that. Pool is meh..
