-
January 2024 by AJ Y.
DON'T EVEN WALK THROUGH THE DOORS I test drove an SUV there and was very excited about it. I told them upfront that I was getting financing elsewhere. Didn't seem like a problem but they wanted to show me what they could offer me as well, so they showed me the numbers. They didn't look too bad. I told them I would contact them the next morning. I texted them that same evening and asked if I could drive it to my mechanic the next day and have it looked at. They said...Yes! No problem and that I would need to just sign a Price Proposal and Rental Agreement when I get there for the car tomorrow. That was ok with me. So, it's now the next day...which is actually today...the day I'm writing this review.... Upon sitting down with Olga, I was greeted by the manager Chris. The first thing he tells me is that all of their vehicles go through 160 point inspection so the car has already been thoroughly looked over and since it's an older car(2017), my mechanic will find things wrong with it. He continued to try and tell me why it's not necessary for me to take it my mechanic. I told him I trust nobody but I'm gonna trust my mechanic of 20 years over the words of someone I just met. He told me I would need full coverage insurance to drive it off the lot. Olga showed him the copy of my full coverage insurance policy that she made the night before when I test drove the car. He said ok and walked away. I decided last night that I was going to go ahead and finance through them. They then showed me the Price Proposal and the numbers were nowhere close to the numbers they had shown me yesterday. I was a little irritated but was still willing to work with the numbers they gave me. Olga then hand wrote the numbers on the Price Proposal that I wanted and asked me to sign it. I told her I would feel more comfortable if her handwritten numbers were typed up and put into the Price Proposal like all the other numbers were. She walked away to have that done. While she was gone, Chris popped back up and said, i don't mean to be rude but we need you to fill out the credit application before we can let you take it to your mechanic He said it will only take 15 mins and then you can take it to your mechanic. I told him that I was just not comfortable with that and I had never heard of such a thing and that I was going to just leave. He simply said...Ok So I left... but it's not over.... Within 3 minutes, Olga called me and left me a voicemail wondering what happened. I texted her and told her why I left. She told me that they were trying to save me the time from driving back and forth to the mechanic and save me the money my mechanic would charge me to look at my car A few mins later I get a text from Brian(another manager) telling me that I needed to have full coverage insurance to drive it off the lot and the Price Proposal numbers needed to be agreed upon before I could take it to my mechanic. I told him that I gave them my insurance card last night showing them that I had full coverage! It was required to test drive the car also known as driving it off the lot. Next, He told me that the only way they could get close to my numbers was to do 60mo financing. That's exactly what I wanted and asked for in the first place. Those were the handwritten numbers that Olga wrote on the Price Proposal that I asked her to have typed into the Proposal instead of being hand written. She was gone taking care of that when Chris popped up. Brian then told me he was "chalking it up" to a learning moment and would work with Olga. That's my experience. Seems like shady business practices with a lot of miscommunication within that company. I'm not sure if they were hiding any major mechanical issues or not on that car but putting the blame on Olga was not at all correct. Olga was amazing. It's rare to find such a bubbly, kind-hearted, happy, positive, funny person. Keep that up Girl but go give that energy to a more deserving company PROCEED WITH CAUTION AT THIS PLACE!!!!!!
-
October 2023 by Nick C.
Read all the other poor reviews for this place and don't get your vehicle serviced here and don't purchase a vehicle. I used this service organization exclusively on 5 different vehicles that I purchased from this organization. I had frequent issues with their service and I am not going to jump into all of that as I would be sitting here writing this review for a long time. Just know that the issues are not what you would expect from service organization that knows how to treat customers. Most recently, they replaced a part on my truck wrong part and when I reached out to a sales manager there he looped in there support team and they didn't even take the time to reach out to me to understand what was wrong. I will say that working with Greg in service was one of the only reasons I continued to work with them as he seems to be one of the only people there that understands what good customer service is. So Greg, if you are reading this, maybe consider going to an organization that puts as effort into things as you do. I can't image that you are happy here. If you are considering going to this dealership, save yourself a hassle. They have been doing a poor job for 10+ years. (Outside of Greg)
-
June 2023 by Jethro Peterson
Terrible customer service in the service department. Would not recommend to anyone getting there vehicle maintenance done here. You will have to wait two hours for a oil change even in weeks advance appointment. While the mechanic talks about whats for lunch at 8:00 am I have to miss a whole day of work for a oil change!Do not go here! You will regret it! Your welcome.
-
June 2023 by Megan W.
I would never recommend this dealership! We ordered a 2023 black label navigator back in April. They told us it would be ready in the middle of July. My husband got a txt message NOT A CALL from our sales person (who we would never recommend) call me back about ur vehicle it's urgent, not saying why it's urgent or anything just that! He then txted again 3 hrs later saying call me back before 6 (this was at 5:38) or ur vehicle order will be cancelled. Well my husband did not get back to them until about 6:15 because he works!!! And he said Lincoln can't put tvs in your vehicle anymore but wanted to know if you would like to continue the order but bc it's past the 48hr deadline to respond your order is now canceled. Our sales person didn't even call us 48hrs in advance!! He warned us about this less then 24 hrs in advance, and during working hrs! So needless to say we don't get our dream vehicle when we wanted and will be shopping at another location! We will never refer anyone to this dealership ever. I should have looked at the reviews before shopping here!
-
June 2023 by Ben L.
i went to this dealer to look at a pre owned 2019 ford Taurus from ontario, the sales lady that helped me was nice but also made me feel uncomfortable at times. I was told the vehicle would be washed, detailed, and gassed up ready to go when I got there, however that was not done at all the car was dirty and had less than a quarter tank of gas in it. the dealer also failed to correctly register the vehicles color properly they registered it as black but the vehicle is white. My credit was pulled several times even though I made it very clear I wasn't going to finance through them, I literally came in with an approval from my bank. The front bumper has a partial crack in it, which was not told to me. I also was told their is only 1 key since it's being sold "as is" that's complete and utter bullshit what dealer sells a $27,000 car with only 1 key, I assume they just didn't care enough to get a second key, because really your a Lincoln dealer how much does a spare ford fob really cost you guys. overall this dealer really does suck, I will never come back and I can't help but feel completely unsatisfied, taken advantage of and honestly embarrassed I choose to even buy the vehicle from these clowns after dealing with what I had to deal with. Do yourself a favor never come to this dealer.
-
May 2023 by Alexander S.
I purchased a car from Lincoln of Bloomington a few months ago. Unfortunately, the car was from Canada, and I have had numerous issues with it since buying it. Many of the features that I expected to be functioning properly were not due to the car being from Canada, making it a very frustrating experience overall. I would urge potential buyers to stay away from this dealership, as I spent over 60k on a car that has not been up to my expectations. The fact that the dealership sold me a car from another country without properly disclosing the potential problems that could arise was a major issue. Additionally, when I brought my concerns to the attention of the dealership, they were unresponsive and offered no solutions to help resolve the issues. Overall, my experience with Lincoln of Bloomington was very disappointing. I would not recommend this dealership to anyone looking to purchase a vehicle.
-
April 2023 by Anonymous A.
I wish I would of done more research about this so called "family run business" I'm not even surprised to see such low ratings. They don't care about anything but making the sale they will do anything including selling you a junk car. STAY AWAY! Spend your hard earned money else where!
-
April 2023 by Jay G.
I'm not surprised to see your Yelp rating struggling. Upon finding a great looking used Yukon XL Denali, we were told that the delivery date would be April 4th. We were willing to make this work even though my wife had no vehicle due to hers being totaled. We put $1000 down as earnest money under the guise of a delivery date of April 4th. Not even one week later they told us it would be the end of April or first week in May. Seems convenient that shortly after taking our earnest money you changed the delivery date. We were extremely transparent in our need for a vehicle quickly...far more transparent than this shady dealership. When we re-explained the urgency of our vehicle need, the dealership went with "our refund policy say X". Nice. Multiple respectful emails (no return calls mind you) back and forth and leadership here decided to keep our $1000. This, for a vehicle that clearly would sell before it even reaches your lot. If the vehicle actually exists, that is. Very selfish and greedy business decision by leadership. Too bad. Needless to say, I do not give my recommendation for a dealership that's so hard up to keep someone's $1000 to try to help their bottom line. What a joke.
-
January 2023 by Christina H.
Bought a jeep not even two months through. First there was no key for roof racks dealership refused to buy a key for them so I thought big deal. I bought a key for the roof racks. Second I have locking lug nuts but no key for them they promised me someone would call to set up a appointment with me, nobody called called to talk to a manager he said someone will call me back. never happened again. my battery went out and front windshield wiper fluid stop working at that time called again got everything worked out. Had to reschedule twice because of bad roads and weather. Finally made it up there to find out that I had to pay for washer fluid to get fixed and knew battery but they would take care of the lug nuts. I got so irritated and just left because one person told me something that they would cover it and another person said no. would highly recommend never go to this dealership. I'm never going back to this dealership worst dealership I had deal with. They care about sales and once you drive off the lot they will dump on you.
-
August 2022 by Aj K.
New car STOLEN while @Bloomingtonlincolndealer was working on it. We bought car from THIS dealership, had it for a few days when we discovered they missed something. Took it back for them to fix. It took 3 days for them to contact us that our car was STOLEN off their lot, on a Monday afternoon, DURING store hours. Our insurance covered the loan, however, this DEALERSHIP KEPT our down payment. Lesson learned, never put $$$$ down for a new car. If they want to right a wrong, they know what they need to do. I'll update review if that ever happens. It's been 6 months.
-
June 2022 by Kristy A.
Went twice to repair a vehicle and couldn't get the job done. Do not recommend using this dealership.
-
April 2022 by JRenee K.
They really don't care to sell you a car since there's a year wait list. Nothing to test drive, and you're pretty dumb for thinking you might get a test drive. And since you're not wearing the right jewelry you pretty much aren't worth the time. We won't bother telling you about the used ones since we really. Just. Don't. Care. Why would anyone buy a car here?
-
April 2022 by John Z.
Nate helped me yesterday! Super nice guy, straightforward. I rarely use dealerships, not really a fan but he made sure it was easy and as fair as you get for a used truck. If your looking around, check in with Nate! Also Brandon one of the finance managers was pretty cool to deal with. Didn't push after I passed on some of the add ons!
-
March 2022 by Scot Mahan-Miller
They did a great job on my Ford Explorer, the price quoted was not that much above what the independent shops wanted.Any issues that came up were taken care of.
-
March 2022 by Brett Jones
Very professional and courteous.
