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November 2023 by Carly Bartick
After waiting several minutes (which, by itself, I completely understand) a guy came in from the shop, with his hood up and treated me, the customer, as if I were a burden. When you are in a service industry, customer service is a must. I went to the Shell station down the town, they were great.
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October 2023 by Bob Hendricks
My Honda Accord was running rough, and it seemed to be missing on one of the cylinders. I brought it to Bobby & Steve's on Normandale Blvd for a diagnosis. I was told the coils on four of the 6 cylinders were bad, but I should replace all 6 coils and spark plugs. The estimate for the repair was just over $1,300 and I was charged $178 for the diagnosis. I know enough about cars to know that I would not be able to drive the car if it was misfiring on 4 cylinders. I took the car to another auto repair shop, and they were able to identify the specific cylinder that was misfiring and installed a new coil and spark plug for $85. The total cost to repair my car was less than half the cost of the incorrect diagnosis from Bobby & Steve's.Service: General repairs & maintenance
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October 2023 by ABO Services
Great technicians, great service staff. I always bring my trucks here for service. Only shop I trust working on my vehicles.Services: Transmission
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October 2023 by Jeremy Graw
Had my fuel pump replaced . They did a great job Tyler the mechanic is the best .
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September 2023 by Theresa P.
Never had car service but love food and bakery selection inside; car wash is great and free vacuum you can use anytime Gas discounts if you sign up. Friendly staff and easy access
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August 2023 by Ben
Impressively rude. Called and they told me they were wide open and I could just walk in for an oil change.If you get busy, fine then say you're sorry and offer to make an appointment. Instead the guy at the desk besides that I'm lying and that this call never took place.Time to cancel my monthly wash membership. The car wash is out of service regularly anyway.(Oh and all the Bay doors were open and empty...)
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August 2023 by Ramia Cummings
Thank you so much for all of you helpMark gave me an immediate quote to get my car serviced! After completed before scheduled time I might add! Zach was there to receive payment! When I tell you they are for the customer, Zach went above and beyond, I will absolutely go to them for any car service! Thank you again!!!!!!
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August 2023 by Anthony Coxx
I scheduled a diagnostic service for my "09 Saturn VUE for Saturday-8/19/23-10am after I completed the online bobby and steve's website instant quote tool on Friday-9/18/23. The quote came back $134.40. Saturday morning 9:30am I take my truck to the 10740 Norman dale Blvd Location, I ask what the cost of the diagnostic is? Zach is at the service counter states its $155. I present the online quote from the Bobby and Steve's 10740 Norman dale Blvd location website and ask if he will honor the $134.40 quote from the company website? He rudely, emphatically says "I am not going to drop my labor price because of what the internet says". I respond by stating I received this quote from your company's website. He rudely reiterates "I am not going to drop my labor $20 and I won't honor the quote". I state if you are unwilling to honor this quote I cannot do the service.The difference in his quote and the online quote is $20.60 but probably doesn't include taxes. If this location is unwilling to honor what the company puts forth this is a clear indication to me not to trust the Normandale Blvd Location or Bobby and Steve's Auto World in general. Zach from my impression operates that location as if its an island unto itself and he can do whatever he wants and not have to follow company protocols.My recommendation is to avoid that location and Bobby and Steve's Auto World in general. $20.60 difference in price is what Zach wanted to argue, be rude over. The bigger picture Zach missed is that clearly my truck needed service and that $20.60 would have been made up through repairs I needed on the truck.If as a customer I cannot rely on what Bobby and Steve's Auto World puts forth as a company, its financially dangerous to trust anything they say. Not honoring pricing is the beginning of being taken advantage of, being lied to, being bullied, being financially ruined over car/truck repairs. CUSTOMERS BEWARE BOBBY & STEVE'S AUTO WORLD. My review is "0" Stars but unfortunately I have to select at least 1 star to post my reviewService: General repairs & maintenance
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August 2023 by Bryce Stezka
Great THC and cannabis selection! Foundry Soda is THE BEST!
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August 2023 by Monica B.
I'm not writing about the mechanic/auto world because they've been really great with all of our cars. But I am writing about the convenience store attached. You have a manager working there named JOSH who should not be in customer service. He is Loud, Rude and aggressive not towards me but today makes three times probably four if I thought hard enough that he has BEEN DILIBERATELY RUDE to my spouse. The first time was when we first moved here and my husband was short .11$ on a purchase and when my husband told him he would run out to car he said he was cancelling the entire transaction and putting items back on shelf and when my husband could afford the purchase he can come back for it. The second time was last week when my husband brought in a plastic refill Surplee cup. Josh felt the need to get loud and scream IM GONNA HAVE TO CHARGE YOU 3x's the amount of a large because the cup is much larger then ours. Lol. Which was false we come in there everyday with our refill cup we use it at every gas station NEVER had a problem. And lastly was today. My daughter whom is 3 just had dental work done we brought her in for a Surplee and yogurt. We got 3 Surplee a, yougurt and a five hour total was almost $14. We went outside headed to car said crap we forgot a spoon went back in for a spoon and when leaving he said UMMM WAS THAT PAID FOR. I said we just came back in for a spoon. He made the young lady who rang us up open her till print a receipt. We went back out to car put baby in car seat and he ANNOUNCES ON LOUD SPEAKER THAT there was a mistake on our purchase and has lady come out to chase us she said he made her come say we were rung up wrong. And had to repay for everything. JOSH IS AN ASS!!! HE IS RACIST that's what the problem is. As I am white but my husband is not and EVERYTIME my husband goes in there he harasses him. This should be known. And not tolerated. PERIOD!! We are customers. We live right behind you. We spend so much $ in there. We deserve better treatment. Josh needs to go. He's the problem. Everyone else is wonderful. Brad I really hope you are hearing me. Blessings to everyone.
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July 2023 by Cary Ebert
Top notch trustworthy service and friendly.I forgot to leave my car key and drove a long way home and Bob a great employee drove about 15 miles to get my car key saving me a trip back, when I had a busy schedule and was stressed. Made my day. He went above and beyond to be helpful. He should get a raise in pay!Fixed my tie rods and put new tites on.Service: Tires
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July 2023 by Sarah K.
They keep saying they price things "competitively" yeah, if they're in competition for the highest prices around. JFC, this place stays open because of its location otherwise it sucks.
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June 2023 by Roy Estrada
I had a headlight that needed replaced and the guys at Bobby and Steve did the job quickly!! Zach from the 106th and normandale location explained everything and did a fantastic job helpin me out. I will definitely go back if needed . Thanks guys
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May 2023 by Susanne Bannerman
Recently brought my car in for a repair. They were very helpful and took the time to properly investigate what needed to be done. I was referred to the dealership and had to go elsewhere. I appreciated the honesty. We have used them several times in the past and always got great service and the work on our vehicles has been wonderful.
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May 2023 by Aaron Sheldrick
Bob is the most unprofessional worker I’ve ever delt with. Was told from another worker to get my vehicle towed in and he hung up on me 3 times while telling him why it was being towed there
