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February 2024 by Brian Dooley
Never had any issues with Budget. One of the easiest companies to work with and great prices.
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December 2023 by I V
I was told that the van had a full tank of gas and I had to fill it up upon returning. However, the tank was in fact only 3/4 full, and it's 5 to 7 gallons of gas missing! Stealing from customers.
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March 2023 by G A
Have a reservation here and have been trying to call ALL DAY LONG and it just rings and rings and then nothing . Arrived before noon, and no one is here. Corporate tried to charge $75 cancelation fee
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September 2022 by Jordin Beltran
Have a reservation here and have been trying to call ALL DAY LONG and it just rings and rings and then nothing. Two different numbers. I’m traveling 500 miles to get this truck so if I show up and I don’t have what I need it’s going to be an issue! Corporate is no help.
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January 2022 by John Jensen
The manager and staff at this location are very friendly and helpful. I ship items often because I have family members in 5 different states. This is the only Budget Truck store I will visit.
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November 2021 by David Chase
Do not use this company, my client is closing is supposed to be selling his home today and purchasing another at the same time. He booked a truck with Budget and they called them this morning and stated they had to give his Truck to a commercial renter client of theirs! Obviously this has effected more than one person :-(
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July 2021 by Boris Mishulovin
Kind helpful outstanding staff
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May 2021 by Steve Ocvirek
Fantastic - great customer service! The gentleman I spoke with was so very helpful. He told me about the drop box if I would be late and that I could park my car on site while I used the truck (couldn't drive two vehicles at once :) ) The day before I was to pick up the truck, he was checking it over and found there was a mechanical problem. He offered me a slightly smaller truck that worked just fine and gave me a wonderful discount. Couldn't be happier.
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August 2020 by Donald Johnson
ZERO STARS. Unbelievably poor customer service. DO NOT RENT FROM BUDGET. I had booked a truck rental 6 weeks in advance - they called me the day before the rental and told me the truck isn’t available and that they’d have to cancel my order. Then they had ME call THEIR 1800# to try and figure out the situation. I cannot say enough bad things about my Budget experience.
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July 2020 by MUKESH BABU
Worst customer service. Worst Budget agency operator I’ve ever seen, Mr. AARON UTZ. We rented a 4 runner for 4 days and had so many issues. CAR WAS NOT CLEANED at all during COVID-19 season. Had maintenance required symbol turned on after about 100 miles. There was no windshield liquid filled. After about 2 days of driving, car started producing burning smell. We complained about the issues during the return, Mr. Aaron Utz(Agency Operator) just walked away without even apologizing or acknowledging. There was poor employee who couldn’t help. Overall, I would rate ZERO.... This happened a few minutes ago before posting this review.
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June 2020 by Joelle Reckinger
Booked a truck well in advance of my moving date. 16 hours before we need to move, they notify us they "don't have any trucks for us." We called customer service to see if there are any nearby available. We didn't get an answer until 5 hours before have to move and they then tell us they don't have any trucks for us, refuse to do anything about it. We were promised a truck and now we are left with no options. Thanks for litterally nothing Budget.
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December 2019 by Jack Freiermuth
Friendly helpful staff. They warmed up the truck for me (it was snowing out). Would go there again.
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November 2019 by E B
I called to rent a 10in truck. When I arrived at the location, only a 9in van was available. Irritated because the person doing the reservation should have known what was available. I made it work regardless. I returned the truck in time and fuel was on full. When it was time to refund my money I was charged an extra $32.00 for milage saying I drove 61miles. Now from my apartment to the storage unit was only 5 miles, and I only made 3 trips. How in the hell does that calculate to 61 miles. Customer service is full of you know what. Don't waste your time. They'll add unnecessary things and charge you for it.
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October 2019 by Joseph Aalid
Aaron is the GM here and he is the best truck rental shop I have been to. I've used all of the locations of truck rental in the area and I have never worked with someone more accommodating and professional. This is the place to rent your truck. I will recommend to everyone as I always do! Great 5 star service all the employees are really good as well!
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October 2019 by Kyle Griffin
I had reserved months ahead of time a 16' truck for a one-way move. Was informed the day of that only 26' trucks were available. As it was such short notice, I had little option but to take it.