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March 2024 by She Tells
Was there over the weekend with my family, I ended up going in the dressing room with my MINOR son and was told only one person to a dressing room, was also told that my small purse needed to be left outside the dressing room. Is there a place to lock up purses? Because where would it go if I left it outside of the dressing room? I also want to point out that there are NO SIGNS anywhere saying anything about 1 person per room or leaving bags outside the rooms. This wasn't even that serious of a thing. It was MY SON and I was making sure he was good.
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February 2024 by Karl Blommel
Horrible sales associates at this store. I asked for a size 10 1/2 4E shoe and he came back with 10 1/2 d. When I pointed this out he was like that's how they came. I knew they came in 4E widths though.
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December 2023 by eduardo pina
Don’t respect price ((((Nevaeh p))))))
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September 2023 by Vitula cz
Nice jerseys, but they don't have the football (soccer) ones
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August 2023 by J C
nah. website said in stock for something today. i asked dude to help me out for the overpriced nike joggers i woulda paid 120 for. he said "ah nah idk. maybe we ain't put them out yet. might be in the back." so i said "ah yeah let me know, size small" and he said he'd go check. waited 10 mins and look to the back side of the store and he's out there standing around chatting and showing shoes to people. didn't even bother coming back over to let me know. horrible service and a waste of time. shoulda done 2 hour pickup but i said screw it and ordered them direct to my house on their website. just trash service. don't bother unless you just go window shopping and have zero expectations.
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July 2023 by jill's vlogs
Went in Champs today. Great prices, horrible workers. Super rude when you ask any kind of question. Ignore customers completely. I've never in all of my life encountered worse retail workers! Bunch of a@@holes!
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May 2023 by JForze 2020
The only store in the mall that won’t let you walk in holding any kind of food. Super lame INDIVIDUAL store policy (champs doesn’t have it in their website as a rule for their franchises) your stuff is not even high end to be acting so uppity.
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March 2023 by C H
Got a great pair of shoes on sale. I was taking pics of them to send my wife for approval and the men working there acted like I was stealing. Rushing me about which ones I would purchase. I felt like I should have just walked out because of the terrible treatment but hey, daddy needed a new pair of shoes.
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January 2023 by Michael N.
Ordered a red ultraboost 22. I got 2 right shoes a 10 and then a 10 1/2....... customer service gave me tun around!!! So I'll probably NEVER order from them again! Thanks for headache!!
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December 2022 by Matthew Schilken
I went to the store in the evening after work to see if I could get them to fulfill an order that hadn't been marked complete yet, they didn't even hesitate to go pull my stuff for me. Employees and the manager were very awesome. Lot of really cool gear there too
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October 2022 by Glenda Segovia
We went to JD and were ignored. People they knew were greeted and helped. We then went to one footlocker & they did not have what we needed but customer service was awful.Finally, we ended up at Champs and immediately LOU greeted us,asked us if he could help us. He was so helpful and friendly. Great customer service. They did not have the shoe size my son needed but he told us to go upstairs to FL and price match because it's the same company. We're only shopping here for my kids shoes from now on.Once up there it was even worse than JD. Absolutely no customer service, 3 employees were one side talking. We made eye contact and nothing. We ended up going to the register for help.Anyways, this is about how they need to hire and train people to be like LOU and the employees at his store. Thank you for your help guys! Nicely run store!
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July 2022 by Adam
Ok selection, staff was mildly annoyed with guests and the rope at the front of the store was confusing as I didn't know why they had a barrier up with almost no one in the store.
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July 2022 by Garron Houston
Excellent service. Employees where knowledgeable and gave 100% effort to accommodate me
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May 2022 by MEAN MIKE
Ordered a red ultraboost 22. I got 2 right shoes a 10 and then a 10 1/2....... customer service gave me tun around!!! So I'll probably NEVER order from them again! Thanks for headache!!
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April 2022 by Andrew Arhelger
Outstanding inventory and customer service! Thank you Timothy!