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November 2023 by Kathy H
UPDATE: They responded back to this review asking me to email them with my issues. I did so and was told that a District Manager would get back to me in 48 hours, but I have NOT heard from anyone and it's been almost a week!__________________We have had a storage space with Cubesmart since November of 2021, but things were not very smooth in the beginning, and it's even harder for us now that we are leaving.So I am doing this review to give a big heads up to anyone thinking of using them.When we first got our locker, we were not able to get into it because someone wasn't in the office even though the sign said that they were open. Someone else was waiting outside the door as well as we were, because they were moving out and they couldn't get in. It took hours of calling different numbers before we were told that the person who was working just decided not to go into work and that it was the other person's day off.Next: they overcharged us in the first month and had to give us a credit,...and then a few months later hounded us with different people calling and telling us that we didn't pay for the month when we had. On every call we had to explain to a new person that we had paid by dropping our check into the payment box. Eventually they admitted that they had actually lost our check and we had to rewrite one but not before telling them that we were NOT going to pay the late fees that they wanted to charge us because it was late!! Not!After that fiasco, we paid for a year in advance so that they wouldn't increase our rent every few months, (WHICH THEY WILL)....but also so we wouldn't have to run the risk of them screwing things up if we paid month to month.Cubesmart also promises that you can use their moving truck free of charge (minus gas) when you first move in. When we first started renting with them we were told that we weren't able to use the truck because it was broken down. Every time we checked, it wasn't fixed...it wasn't fixed...it wasn't fixed. So we were told that because we weren't able to get the truck when we moved in, that we would be able to use the truck free of charge whenever we moved out. We were good with that...BUT, now that we are moving out, they are telling us that we can't have the truck as promised at no charge because you only get it when you move in. So the truck was broken down and they didn't have it for us to use as promised when we moved in and now they want to charge us for using it when we move out! We got a guarantee from TWO managers, both Ashley and Gigi, that when we moved in and couldn't get the truck, that we could have it when we moved out. Now the current manager Linda, won't follow through with what we were guaranteed by them. Linda is even saying that she doesn't know if the truck was even broken down then because she wasn't working there at the time. So, Cubesmart doesn't keep records of when their trucks are broken down and getting fixed??? If they don't keep those records for their business, what else don't they keep track of??So bottom line....To anyone wanting to rent from this place, RENT AT YOUR OWN RISK! And make sure that you document everything that they promise you! Because apparently a verbal contract made by one, or in our case TWO managers, doesn't hold up if the current manager wasn't the one to tell you that! Unorganized and unprofessional to say the least! It will be a big relief to be done giving them any more of our money and needless to say we will not use them for any future rentals! Period. I would also like to add, that we even asked them if they would be willing to credit us some $$ back because now we have to go and rent a truck, but they wouldn't even do that. Then again, we are leaving, so why would they care now? Disappointed is an understatement.
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November 2023 by Giovani Dominguez
Brenna was such an amazing help. Answered all my questions and was very patient.
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October 2023 by Tammy Lea
Linda was super helpful in getting a last minute reservation and truck rental put together for me.
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September 2023 by Shucka McLane
The staff was really helpful and friendly the first day we reserved the unit. We also reserved a rental truck, they were really nice we were 10 minutes late on returning the truck. We really needed to rent the truck the following day but someone else had reserved it (they only have 1 truck), we only needed to make 1 run but they said someone else reserved it. They didn't have a time or anything. We called at 930am and would have only needed to make 1 run but because someone else said they were going to use it .. They said we couldn't. Now the problem is... The truck sat out there all day. We even went in at maybe 2pm to ask if the person is still coming to use the truck and if we can use it. They knew how far away we were and we told them it would be just one trip... But the lady said No because someone called and said they were going to use it... We tried to plead with her but she said No. No one Ever Came to rent the truck! We made 8 trips in my SUV that lasted until 7pm when we could have just made 1 trip at 10 am and been done by noon. So I'm giving 3 stars because they only have 1 truck and they have no system on reserving the truck. They should have at least called the person to see if they were still coming!!
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August 2023 by Samantha Johnson
Super friendly staff! Easy access and clean facility.
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July 2023 by Stepfon Killingsworth
My experience was all good for the first 2 and a half years until Linda at the Bloomington,Mn location started leaving me threatening messages to have my vehicle towed because of expired tabs, even though several vehicles had expired tabs. I always paid on time and had no issues with the facility until her!
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July 2023 by Penelope Isleman
They are always willing to help. They truly do put their customers First. Matt and Derek are great with customers, very polite and give good advice. Thank YOU both for a Good Experience.
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July 2023 by Kirsten Berkowitz
We just finished a 2-year rental of a unit while we were in between houses. The "in-take" was great 2-years ago; every time we went to the storage unit, the building was spotless as if it had been cleaned that day and when we were done the "check-out" was quick and painless. We could not be more pleased, you run a great operation.
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July 2023 by Grandma
The guy didn't have to leave a long winded voicemail when my message says to leave a BRIEF MESSAGE. I LIKE THE STORAGE PLACE EXCEPT I ASKED IF THE MUSIC COULD BE TURNED DOWN AND THE BLACK MALE EMPLOYEE REFUSED TO TURN THE MUSIC DOWN AFTER I POLITELY ASKED.
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July 2023 by Tiffany Nou
Had an amazing experience with them and it's a plus that the moving truck comes with renting the unit, saves an extra expense!! Highly recommend.
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June 2023 by Glenn Wong
Temperature controlled unit. Easy access, move carts provided.Prices keep going up.
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June 2023 by Melissa Mayry
Awesome customer service. Moved from a bigger unit to a smaller unit. Made the process easy and went over and beyond to assure an easy transition.
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May 2023 by Michelle Haggart
Rent went up $20 without prior notice. Was a nice place to store furniture.
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April 2023 by Bryce Schwenn
Friendly knowledgeable staff. The walkways were always clean. If there was anything left somewhere by old tenants it was dealt with quickly (I was in my unit multiple times within a few days sometimes)
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April 2023 by Dana Jo Field
Only five stars cuz Derek is awesome, however units dhould be government regulation for prices
