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December 2023 by Caleb N.
Jordan was very helpful and fun to talk with throughout the process. She completed the initial paperwork and tour of the facility. She explained the value of the locker and broke down the different costs and promotions. When I was done using the locker she assisted me with closing the contract. Enjoyable experience
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November 2023 by lenny ray
Terms and agreements only apply when necessary. No notices of changes to account. The Premium units are only subject to specific use or numbers of visits.Maybe it was the coffee I spilled and didn’t have the tools to clean up. Either way, communication is slim in a weirdly stalkerish Lingering type of way. Via contract I have to rent out for specific amount of time. Yet there are no penalties or warnings let along memos to communicate the “violated” terms of conditions. I post this for Growth not to slander. I just wish I could access my unit as the premium I agreed to stated. Regardless how many visits where made.Feeling judged and somewhat attacked personally because it’s only my code that’s probably not working. Let alone do I have a real reason why the changes where made.
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November 2023 by Olivia Chrysler
Clean, well lit facility with moving carts available on site. The staff is always friendly and helpful. I had no issues downsizing to a smaller unit or closing my account.
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November 2023 by Sharon Doig
Everyone we spoke to was very pleasant and helpful. They were able to answer all of our questions. Jordan was very very nice. She answered all of our questions and took her time to explain everything thoroughly.
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November 2023 by Sophie Parris
Easy storage solution. Everything was very straight forward. We prepaid for a few months as we just needed space for the summer. Probably would have kept the unit, but they hiked the rent 33% and I don't play that game. Good for short term. But too expensive for long term.
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September 2023 by Geralyn laurie
Jordan, the assistant manager, was very, very helpful. She was thorough, knowledgeable and very friendly. She was patient and helped us choose the appropriate size of unit. She is an asset to the business!
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September 2023 by Yen Chang
Great job ! Customer service was really good. Jordon she was wonderful to work with .Thank you
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September 2023 by Haley Fleischhacker
Really disappointed with Extra Space Storage management. I rented a storage locker 3 months ago for around 90 dollars. Without ANY notification, I got a bill that was double this amount. I talked with Jordan over the phone who was absolutely lovely and tried to get my rent back down to what it was but unfortunately district management did not approve it. Now I’m paying 1.5x as much as I did when I moved in. Rates at other extra space storages are around 90 dollars for the same locker so now I have to move all of my stuff to another location just to get the price I had three months ago. Very very disappointed with district management. The store management at the location, especially Jordan, were absolutely lovely to work with. Very disappointing that they think they can double rent prices without letting anyone know.
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August 2023 by jodi Wawracz
I have 2 units here. 4 stars for loacation, cleanliness of property, & responsiveness of staff. Can't give 5 stars because there have been issues with building access due to failure in keypad system 2x in one month. Air conditioning on 4th floor was not working the day I moved into my second unit. The company is good at communicating issues on property.
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August 2023 by Anthony Caylor-Monzel
Everything was going alright until I just got a notice raising the rates by $80/month with less than 1 months notice.That is a terrible response. I was already mostly satisfied, even though you sold me a single unit and when I got to the facility it was really 2 separate units. Now you've increased the rate by 54% with less than 1 months notice.
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August 2023 by Deb F.
We just signed a contract to rent a storage space, with Jordan. She was very helpful in showing us the unit, going over the contract & explaining how to enter the building & the storage unit. I initially pre registered on line so that made things easier for Jordan to get everything set for us! We have not stored our belongings yet so I don't have that experience to rate but I will do that later. I would highly recommend checking out this storage business. We are very happy with our decision to go with Extra Space Storage!
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July 2023 by Amanda K.
Very clean and good priced in comparison to other companies and the customer service was amazing! The lady who helped me said she was still in training but her customer service was absolutely top tier. She was well informed, kind and friendly. I would have never known she was training had she not told me.
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July 2023 by alex chanethavongsa
Amazing service from when I first moved my stuff in and it continued all the way til the end. Great staff, always friendly and understanding. Was able to help me upgrade the size of the unit last minute because my measurements were way off! Definitely recommend going in and speaking with the professionals, will help save a lot of time and headache!
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July 2023 by H W
Called Extra Space Storage due to some issues with booking online and spoke with Fernando: Absolutely wonderful customer service! He went through the booking process with grace and ease, explaining clearly with how everything worked and asking questions to ensure that I got the appropriate unit. Appreciate the help!
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July 2023 by Linda Walsh
Customer Service was great. Provided us with the right unit 1112 for our storage needs. Accessed the unit on 7/11 twice with no problem.
