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May 2023 by Fartoun Ali
Shows closed at 7:pm but was closed at 5:pm Sunday Hate it
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February 2023 by Christine E.
Drove over 40 min to get here, walked around the whole mall to find the store closed over 20 min early! I am absolutely devastated and have no way or time to be able to come back in the time needed! I was not the only paying customer outside shocked as all the other stores were open!
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November 2022 by Kaven Holloway
Good selections and sales.
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September 2022 by Google user
Went here on 7/3/22 while out of town was charged twice. I was couple dollars short in my account so I told the lady to cancel the transaction and she helped me hit cancel and I paid in cash. Later when I checked my account I saw that money was still taken out my account. The assistant manager tried to help but unable get the right assistance from the higher ups ( the regional manager claimed it would fall off since it was canceled, it did not). I got no refund and my bank denied my claim because it was debit transaction even though I did hit cancel it didn't matter to them because it had already went through and they said the clerk should have known it had went through. I got not further feed back from Famous. I literally paid twice. Never shopping at any of there stores again.
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August 2022 by Tiffany Chester
Went here on 7/3/22 while out of town was charged twice. I was couple dollars short in my account so I told the lady to cancel the transaction and she helped me hit cancel and I paid in cash. Later when I checked my account I saw that money was still taken out my account. The assistant manager tried to help but unable get the right assistance from the higher ups ( the regional manager claimed it would fall off since it was canceled, it did not). I got no refund and my bank denied my claim because it was debit transaction even though I did hit cancel it didn't matter to them because it had already went through and they said the clerk should have known it had went through. I got not further feed back from Famous. I literally paid twice. Never shopping at any of there stores again.
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November 2021 by Bill Lyons
The customer service from being greeted by the young man as we walked in and asked if they could be of help was gracious and kind. The young lady was so kind and professional. Great store!
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March 2021 by David Aspenson
Good deals
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March 2021 by Carmen Krakar
Great store, Great customer service and great product
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January 2021 by Andres Gonzales
This store is horrible I walked in with only a cup in my hand and the store manager grunted at me and yelled to all of the employees “we have to watch them they will steal” I then go to look at shoes in the clearance and the store manager blocked me in the isle staring me down then when I went to check outage store manager ran to the checkout then I gave my number for the rewards and she repeated the number which was wrong I said no it’s (gave number again) then she screamed at me “THATS TOO MANY NUMBERS” I gave it again then she laughed this crazy laugh after we checked out she threw the bag at the person I was with and broke her glasses I tried contacting customer service and haven’t gotten a response I will not shop at this store again and advise everyone not to shop here either
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January 2021 by Melissa D.
Taylor the manager at the mall of America store on the first floor was the worst!!! I work in customer service and I would never treat anyone the way she treated me. I wanted to combine a coupon and she told me she couldn't without a barcode. She could have just over rode the process and added a $5 coupon especially when it is my birthday month and I am ordering shoes from there every other week. When I asked her name she said,"I'm Taylor go ahead and report me I'm the manager!" I said I know you're the manager and I will, she then proceeded to write the customer service phone number down on a piece of paper. I told her I already had the phone number. The poor girl who was trying to ring me up and work under this complete b***** And the other customers who witnessed this lady act like an a** and represent famous footwear. Needless to say I will not be buying shoes from here unless this gets figured out or she gets canned. Minnesota nice and her New Years resolution to be kind went out the window on January 2nd. NEVER GO TO THIS STORE!! Taylor sucks!!!
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December 2020 by Tamara Gordon
Had exactly what we were looking for in running to shoes and a pair of Sperry boots. Helpful store employee. We went home with great socks as well!
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July 2020 by Libra Pederson
I found a nice pair of air maxes and some Nike slides thanks to my bae! I love you JERE❤️MI❤️BEAR
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July 2020 by Dhakirah Obsidian
Variety of nice shoes, for the whole family.
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July 2020 by Michael Mayer
Walked out with 3 pairs.
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March 2020 by MN Female
Staff was super helpful and found the sandles I wanted online. Ordered and paid for them in store and delivered at home.Would return to the location for sure because the staff was great with customer service
