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June 2025 by Robert Sjoberg
They are always friendly and accommodating. It's a pleasure to go there every time.
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June 2025 by MTA DC
No need to make appointments! Staff here are all friendly.
Chris Hernandez did a fantastic job opening up my first account in the U.S.
The process was smooth and didn't take too long.
Very satisfied so far!
Recommended for anyone from overseas coming here and opening up their first US Bank account.
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June 2025 by Gin Marie
Ever since Trustone took over, they have constantly charged late fees for a payment that disappeared------ever so conveniently---during that sale. I have direct transfer from one bank to Trustone, so the old bank was debited, but Trustone just never got it, they claimed. All I got was being patronized. I had to pay double to get caught up. THEN the late fees mysteriously started again. FOUR YEARS of payments deposited four days before due date, always charged a late fee. You do the math. I'm not a big customer, so all they do is sneer politely and refund one month. One customer is nothing. They won't miss me when I close my account Monday morning, but getting $25 stolen every month adds up.
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March 2025 by Elliott Tapelt
Helped me create a payment process for my parents right at the counter excellent customer service
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January 2025 by Teresa Timmons
Christopher Hernandez was awesome! Competent; knowledgeable; personable; and very helpful to three seniors attempting to set up online banking for a 94 year old man with access for his two senior children. Thanks Chris!.
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October 2024 by Darin Mays
Rude teller. It is always an issue with TruStone to make it hard for small business owners. This month's issue -- telling me I have to fill out a deposit slip when submitting two checks and providing my debit card at the drive-through. Teller was rude when I asked if this was a new policy, as I've been doing it this way for over a year.
Left and went to the Uptown branch to deposit, and that teller said it's not required.
Ugh.
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October 2024 by Jalycia Pollard
I Hate TruStone Financial Credit Union one of the worst banks I worst banks I could have chosen I called asking what happened to my check after not receiving anything information about my check being delayed a day later from a holiday I had to call to figure what happened I had plans with my check this morning now I have to wait a day later I will be switching banks due to the lack of communication. Worst experience Ever
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October 2024 by Maximiliano Tosca
They don't care how long you've banked with them, how much money you've had go threw your account. If you're going threw a hardship/ rough moment they will not be the bank for you. They will just make this more difficult. Switching after 14 years. Predators the bank not employees as they don't have any control.
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April 2024 by Anisa Abshir
I had an excellent experience securing a car loan with Christopher at Bloomington TruStone Credit Union. His professionalism, knowledge, and genuine dedication to finding me the best deal made the process not only smooth but surprisingly stress-free. Christopher went out of his way to answer all my questions, ensuring I fully understood each step. His tailored advice led to a loan package perfectly suited to my needs. Christopher’s commitment to his clients’ financial well-being is evident, making him a standout in financial services. Highly recommend for anyone seeking personalized, attentive banking assistance!
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April 2024 by MASHALAMAYAH ISRAEL
Bloomington truestone financial was waderful. AND NICK WAS A GREAT BANKER. THESE GUYS ALWAYS HELP.
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March 2024 by Xavier Garner
Bloomington truestone financial was waderful. AND NICK WAS A GREAT BANKER. THESE GUYS ALWAYS HELP.
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February 2024 by Steve G
friendly and fun place. The tellers get to know people and also treat like a friend. they are very helpful
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February 2024 by Mo Quadri
Opened an account with this credit union at the end of December, and I have yet to hear back anything after they asked for an ID. Never had this kind of problem with any other bank or credit union I’ve done business with in the past.
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September 2023 by Jon J
Bank officer is extremely rude. Customer service is a joke at this branch.
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March 2023 by Ahmed Ali
My wife and I have no words to express the extent of our satisfaction with our beloved mortgage loan officer Jason Kichkafer, who truly goes above and beyond for us. Jason has done multiple mortgage transactions for my family, and the transaction was smooth from start to finish without any glitches or issues. Needless to say, he's got our family's full vote of confidence and highly recommend him.
