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January 2024 by James Jones
Love their shoes but wasn't acknowledged the last two times I entered this store so I purchased elsewhere and a different brand.
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July 2023 by Jamie Walters
Great store for men.
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June 2023 by Liwei Weng
Was given a mismatching pair of shoe. The staff person who handled the return process poorly by putting me on hold on the phone repeatedly and speaking in a very rude tone as if I was the person creating the problem. Very bad experience in this location but the customer service provided by the company was helpful, polite and efficient.
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May 2023 by Melissa Gallagher
Nice stuff
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July 2022 by Dante Smith
Don't let them get your address. they said they wouldn't send me any junk and I've probably got 20 plus pieces. It would take a lot to regain my trust.
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May 2022 by Elizabeth Meyer
Great experience shopping at Johnston & Murphy today. Chris is an exceptional service professional- will definitely be back to this store because of him.
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February 2022 by Lisa Duncan
Great customer service. Stylish shoes and shirts. ♥️??
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December 2021 by Mike McGurren
One of my go-to stores. Love thier styles and the quality is very good. I have 5 pairs of thier shoes as well as denim jeans, chino's, and button up shirts. Very happy with everything from J&M.
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November 2021 by M G (CIRCLEOF5555)
Awesome shoes! Cool shirts
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August 2021 by Michael Gauer
Awesome shoes! Cool shirts
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July 2021 by Real Grogg
I wanted to leave a review specifically for Gene Garvin at Johnston & Murphy at the Mall of America. We stumbled in last week just browsing for some shirts and we were met by Genes' warm, welcoming energy. He connected with us in a way that feels so rare these days. He seemed genuinely interested in my tattoo sleeve and we even connected about different tattoo artists in the cities.The clothing at the store seemed quality, although pricey, but Genes' customer service will be remembered as a stand out. Full 10/10 We didn't purchase anything, but we are glad we went in.
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July 2021 by Drake Lynn
Very kind staff.
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June 2021 by Samantha M.
I wanted to leave a review specifically for Gene Garvin at Johnston & Murphy at the Mall of America. We stumbled in last week just browsing for some shirts for my partner and we were met by Genes' warm, welcoming energy. He connected with us in a way that feels so rare these days. He seemed genuinely interested in my partners tattoo sleeve and we even connected about different tattoo artists in the cities. The clothing at the store seemed quality, although pricey, but Genes' customer service will be remembered as a stand out. Full 10/10 We didn't purchase anything, but we are glad we went in.
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December 2020 by Dillon Duong
Good morning everyone. I love Johnston and Murphy’s brand and I love the clothing, but today I had a very unpleasant experience.I’ve shopped here before and left with a smile on my face each of those times, unfortunately today was not the same.Quick backstory, my friends and I ended up cancelling our flight and photo shoot in Chicago due to the new travel order. Because the trip was cancelled, I came in to return the outfit I was planning on wearing.Jean, who helped me pick out a different outfit a few weeks ago was very kind the first time we met. He was not very kind this morning.He asked me how often I have these photo shoots and followed up with saying “I should not make a habit of renting clothes”. Jean, I want you to know I have never “rented clothes” in my life and it is EXTREMELY rude to imply that.In one word, uncomfortable- that’s how my experience was this morning was. I’m not sure if you’re having a bad day, but please never take it out by shaming a customer.I am still going to shop with Johnston and Murphy, but I will NEVER come back to this location ever again. Good luck to the new hire who witnessed that this morning.
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April 2019 by Cole Haugen
They haven't very caring and wonderful staff that allow you to shop at your leisure well still being on hands to provide you with any answers to questions you may have or any of your needs. Long time listener first-time caller