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January 2024 by Maya S.
Monica was amazing so kind and helpful! She is wonderful at her job, very knowledgeable on the products as well
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December 2023 by John Beumer
The team here is great - they are always so helpful, kind, and take their time.
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November 2023 by Scott Thompson
Great experience here, too. My friend got a full skin reading
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July 2023 by yesua tiiiw
Madeline helped me get started with my first ever skincare routine and I've been loving how great my skin feels and looks!!!! I got to check how hydrated & strong my skin was, and I feel like I now have a better understanding of how to take care of my skin. Everyone I met at the MOA store was super nice and it made my overall experience special and unique. They truly care about helping you, and they know a lot about skin! 5/5
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March 2023 by Mariah Carter
Monica is great she need a pay rise.
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February 2023 by Daniela G
Melissa was excellent, and the recommendations are working for my skin beautifully. I will be ordering in the future from online unless I'm back in Minnesota! Mall of America has such great finds.
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December 2022 by LaAerial
Stopped in and spoke to Gaby who was delightful! Super helpful and attentive service. Top marks! :)
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December 2022 by Csaba Andrasfi
Stopped in to refill some of our cleansing and moisturizing ptoducts. It's not the most buget friendly spot, but everything seems to work really well and they also have a reclaim system for all of your empty bottles, which is cool.
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September 2022 by Andrew Kassan
Ask for Monica. She is so good at teaching and explaining the product. Fantastic experience and absolutely will go back.
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November 2021 by Madeline Summers
Another great experience at MOA Kiehls - Christina made sure what we were looking for was in stock and was all around great!
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August 2021 by D
Great customer service and classic products.
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February 2021 by Diana Johnson
Everyone is very helpful. The products are fantastic !
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December 2020 by J W.
Disappointing to say the least. Last year I spent quite a bit on Christmas gifts so I thought I'd repeat this year. Not to be. Worst customer service EVER! Tried to buy some products online. Got an email saying thank you. Then received an email saying my order was canceled. I sent an email asking why and got a s*** response that simply said "due to information provided". WTF? So I called and the rep was nice but not helpful. She claimed it was because my billing address didn't match my CC info, but this is the first time I've ever heard that so I asked her to look into it to verify it. After 15 mins she got back on the phone and said it was a system glitch on their end and she's have to fill out a form. Once that "went through" (up to 5 business days), I could then go through the order process again. I explained that A) As the customer, I shouldn't have to jump through hoops because of THEIR system glitch and B) by that time I will miss Christmas. I then asked if I could have the items delivered to the local store for pickup and she said they don't do that. So, basically, because THEIR system f*cked up, I lose out on getting Christmas gifts. THEN, on top of all that, their customer service emails are S**** After sending another email explaining my situation and asking what they can do to resolve it AND asking for a Director or VP to call me, here is the EXACT email they sent to me: "Hello, Thank you for contacting Kiehl's Since 1851. Thank you for sharing your concerns about our consumer guideline service. We apologize for the difficulties you have experienced. Kiehl's makes every effort to provide the highest customer service for our consumers. We appreciate it when someone takes the time to let us know we have not met his or her expectations. We appreciate the opportunity to be of service and hope you will continue to use our products with complete confidence and satisfaction. Sending greetings and best wishes from everyone at Kiehl's." Thanks for making my shopping decisions so much easier Kiehl's. I'm sure your competitors thank you too.
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October 2020 by Jane Johns
Great products ... terrible customer service if you're ordering on line. The help in the store turns over with frequency and no one ever truly seems to know what is going on.
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March 2020 by William Bernard
Great products
