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November 2023 by don marschall
Great store customer service is great products are wonderful l love the ocean salt body scrub works great !
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October 2023 by Kori Mack
The products are top notch, the prices are a bit much for what it is.Also, one of the employees was attempting to be nice, but was very pushy with showing me lotion when I said, I was looking for a certain face wash and that’s all I was interested in.Honestly, the whole interaction felt very forced and a little bit uncomfortable. I didn’t really know how to tell her I wasn’t interested, also the descriptions of the scents for the products she was describing were completely wrong.Overall, the customer service here is okay I guess, but I felt like this interaction was just not it. I left feeling confused.
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October 2023 by K T
It makes me upset how expensive Lush has gotten over the years. I know it is not the employee’s fault, but for 3 pieces of their pre cut bar soap, 1 lip scrub, and 1 body wash my total was almost $63.00! There is a very noticeable hike in pricing which I am just not willing to pay when the stuff barely lasts in the shower. Also the recent employees are more pushy than the previous ones. Any item I touched or smelled I kept getting asked if I needed it bagged up to purchase… sometimes I just want to look around. Overall I love Lush, but it definitely is a treat yourself kind of store.
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August 2023 by Marcia Kilgard
On 7/21, an employee at the Lush store at the mall of America that was “welcoming” people into the store. She was not nice, she was belittling with her interaction with me. She made me feel unvalued as a customer. She was so rude! She needs better training on how she welcomes people into the store!
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June 2023 by Jamie Robarge
We stopped in yesterday, 5/26, from out of town, and everyone working was terrific! Tyana took the time to help us find what we needed. She offered us targeted samples for our needs and made sure we knew how to use everything. 10/10 recommend!
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June 2023 by Chair Bear
Absolutely amazing shopping experience! Thank you Sky!
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April 2023 by James S.
Nice clean location that is well organized. The single staff member was very helpful.
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February 2023 by Mariah Vessel
Went in for some samples to try to find my signature facial and body dreams. I was met with Artemis who was super helpful and friendly! I highly recommend them for all your lush needs. Dylan is an absolute delight to work with !
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February 2023 by Tristan Klausegger
I don’t usually get excited about in store shopping, but Lush is the exception - I want to sample every product because they all smell amazing, and I want to talk to every employee because they are all so friendly, fun, and knowledgeable. I will gleefully and unapologetically hand my credit card over to Lush no questions asked, because I enjoy buying the products, I enjoy using the products, I enjoy recycling the containers, and I’ve never been disappointed with any product or in-store experience at any location. I wish every business did it this well!
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December 2022 by Alexis Shelstad
I waited in line for a while to make an exchange for a gift that I got for Christmas and then once I get to the cashier they say no exchanges today. THE DAY AFTER CHRISTMAS. Literally this is the day that people make returns all the time. There was no sign anywhere saying that and it would’ve saved me time from looking around, etc. Luckily I live here but for those coming from out of town will be out of luck.
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October 2022 by Redfox12 g
I used to shop here more, but the products got very expensive. They are good quality, But not worth the price any more.
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September 2022 by Jenie S.
This store is by far my favorite Lush store to go to. The staff is wonderful and friendly. We go here a lot, whenever we have a question or anything someone is always there to help. The staff is super knowledgeable. In our recent trip here my daughter found a scream bath bomb she loved but due to it having almond oil in it, she could not have it. The staff did a wonderful job at finding her some Halloween goodies that she could enjoy which was Tool and Trouble and Bat Art both have been a hit!!
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September 2022 by Jennell McKenna
I went in there to look at products since I do not go here often. I decided on the ghost soap because it smelt amazing and was $7.95.When it rang up…..it came to about 10.62 or around that amount. I asked was the soap $7.95 because that tax would be ridiculous and she said yeah and it’s just the tax. Then after transaction I looked at receipt and it said $8.95 yeah I know only a dollar difference but she had told me differently during the transaction. I asked to have it fixed and refunded $1 but she couldn’t do that? She couldn’t refund me the $1 for the sign that was “missed” she said. She would have been able to refund the whole transaction but not refund me the $1. I know customer service because I work in it. If your signs are wrong you should honor the price shown! I will not go back to this location. For something simple JUST $1 you cannot make a customer happy? She just kept saying there is nothing I can do….
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September 2022 by Dakota Parker
Artemis helped out my friends and I with a ton of stuff! They was super helpful about helping me find similar products to ones that had been discontinued, which was super awesome. Thanks again, Artemis !
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August 2022 by Bee Dee
Bought 3 soaps and a big thing of Sleepy, the fiance is very happy, best $95 spent!
