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January 2024 by BradJoie Westerberg
Clean and organized store. Very helpful staff. Quality clothing with great deals.
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October 2023 by Mareah Stallsmith
Jeans smelled like mothballs. I recently purchased a pair of jeans at the Mall of America store. The store had a smell to it, but I was in a pinch and I wasn’t sure if it was another customer. Purchased my jeans and put them on because I needed them for an event that evening. After doing so I realized my jeans had the same smell, mothballs. I took them home washed them, no luck. Called the store - manager offered no acknowledgment, instead stated the smell most likely came from my house.
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September 2022 by Heather Converse
Kyrie was so helpful!! She figured out my size and grabbed me a selection of jeans to try on. Made the process so much easier and I found a great pair of jeans in no time.
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August 2022 by Mariam K.
This store is literally the best ever. Their size range is so much better than any other store focused on good quality denim, so many different fits as well curvy short long etc. The people working there where so nice to me and stoping there absolutely made my day !!
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August 2022 by Sloan Hanson
Laura was amazing at helping me find not one, but two perfect pairs of jeans when I really had no idea what I was looking for. She was so patient and so fun!
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August 2022 by Cecilia Hauer
Pretty nice and organized. The staff helpful and friendlyThank you.
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December 2021 by Naomi Villebrun
Great selection but a little pricey.
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August 2021 by Aria DiPrima
I needed assistance on an item that I bought from the MOA location 5 months prior (the elastic band was sewn on improperly causing the waistband to roll down over time.) I called the store and Jess was extremely helpful and pleasant. She suggested that I brought in my item to get looked at in person. She helped my return the purchase and found a replacement for me. The service there today was awesome.
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April 2021 by Kevin Cooper
Staff are very welcoming and helpful. Glad we came here for some stuff.
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January 2021 by Andy Thompson
Shopping here for my daughter, the staff was great and kind and thoughtful. Good experience.
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January 2021 by Mahlet Tamrat
No one greeted me let alone asking if I need help. It was my first time in the store and going to be my last.
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June 2019 by Abdul El mitshu
High quality fashion. If you are cheap then don't go there.
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April 2019 by Stephen Anderson
Very cute clothes
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March 2019 by Sydney Johnston
Great store with great customer service!
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January 2019 by Lexie H.
I am a frequent shopper at Madewell, a few times a month to be exact. I recently went into the Mall of America store to exchange a jacket that had a part of it rip off. I had only worn the jacket about 3 times because I had just moved from Southern California. When I originally purchased the jacket two weeks prior it was 20% off, the jacket was now 40% off. When I asked if I could completely return the jacket and re buy it so I could get the extra discount I was told no. Not only was I told no but the reasoning was because I may have destroyed the jacket on PURPOSE to get a discount. Come to find out, this woman is one of the store managers. Her name is Madeline, according to my receipt. I am baffled that this is how customers are treated, as the store where I typically shop in California is full of a bunch of wonderful employees. Out of curiosity, I drove over to the Edina store to see if this was typical protocol for Madewell stores in this area. I had a very pleasant experience there and will continue to do all my Madewell shopping at the Edina location. I had a really nice woman by the name of Ariana help me out. She was extremely helpful and very sweet! The Bloomington store could have had another loyal customer had they not accused me of purposely destroying a product. If you want people to spend money at your store it's best to treat them with respect!
