My Credit Union is known for its excellent customer service and caring staff. Customers appreciate how staff members go above and beyond to help, such as quickly providing new paperwork or resolving issues with accounts. The location is convenient, and the credit union offers quick access to funds, with immediate availability for deposits, though larger checks may sometimes have a hold. Customers have transferred from larger banks and found that My Credit Union offers better service, a friendly atmosphere, and a more personal experience. Staff members like Leah and Mindy are highly praised for their helpfulness and dedication, making clients feel valued and supported. Overall, My Credit Union provides reliable financial services with a welcoming environment and attentive staff.
RBCU and now MY Credit Union have always dealt with me honestly, and they've paid attention to detail.
November 2024
I received the best customer service ever in regards to issues with my account . Thank you for going above and beyond Leah Soika you are an absolute gem. RBCU is so blessed to have such an outstanding person who truly advocates for their clientele . Thank you so very much Leah.
July 2023
I can deposit a check, and the funds are available immediately. Really big checks, they sometimes put a hold on part of it depending on how much is in my account at that time(talking $10g amounts). They have been great to work with, much better than the big box banks.
