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July 2023 by Swetha S
Very very Poor Customer Service. Went to Return a shoe within the time frame with the reciept , and yes I missed the box ( My bad! ) but It was Unworn, the person who handled rudely said straight on face that it was worn out, and NO refund pushing away the shoe and walks offDidnt even give me a chance to explain .I did not even step out with it , there were no stains of being used. Why would I return If i used and wanna keep the shoe? . It was disrespectful . Did not expect such an experience in a store in the US. I also requested partial refund and it was a NO on face. I was triggered emotionally with his nature of behaviour!I wish your organization trains customer relationship skills well!
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May 2023 by O. R.
This store had the mocassin slippers I wanted.
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April 2023 by Elaine Nickles
The staff is friendly and the shoe selection is just amazing. Walked in and got the perfect shoe ??
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December 2022 by BLADE THEFKNBOSS
THIS STORE IS THEE BEST PLACE EVERRR!!! Thank you DAVID & company (forgot his name sorry tall guy w/glasses lol!) Customer service was AHHHMAZING, the store is super neat & organized. Wish ALL stores were like this & I hate shopping. TAKE MY $$$ LOL!!!
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October 2022 by Rebecca Appel-McCarty (Becky)
Great boots and friendly service.
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July 2022 by Laura Bruns
The customer service is TERRIBLE!!! The worker was so mean when I asked to try a shoe in a 7.5. Apparently they don't do halves, and I didn't know that, and he was so mean to me. It was not worth my time.
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July 2022 by Laura Holowchuk-Finlay
Only people in the store and we were ignored by staff so we left
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May 2022 by ItsLou Nation
Softmoc is a great place to get your shoes at exceptional prices! The workers there really know a lot about the product they sale as well!!! I highly recommend shopping there!!!
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March 2022 by cameren beck
Reasonably priced name brand shoes.
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November 2021 by Hannah Woodbury
I was on the hunt for a certain pair of boots. The guys working were super nice and helpful! I highly recommend this store and really appreciated the service.
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October 2021 by Lani Haralson
Would give 0 stars if I could! 6 employees all on their phones.. no help at all and very rude! Horrible experience
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October 2021 by Ryan C
Went in to buy a pair of hey dudes . Stood there for 5 minutes when 3 employees were on their phones . Go elsewhere .
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September 2021 by Davy Kline Jr
Rude service all around! I came in for an exchange. Was told I couldn’t do an even exchange. Most store can swipe your card you purchased them with. Every employee had an attitude. I understand retail can be trying but, do your job.
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August 2021 by Sarah Bedell
Cashier didn't know how to make change, at all. Decent selection of shoes and products with good prices but very undertrained employees.
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August 2021 by Crecinda Houk
Great selection and prices