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January 2024 by Kevin Nelson
Really slow service. I came in and checked in- I had one person in front of me. 90 minutes later I was next. Meanwhile, two other employees kept busy doing minor things around the shop and having conversations with each other. I'm not blaming the employees- I just think it's a really inefficient service model. Make an appointment, but DO NOT walk in.
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January 2024 by Gary Wilkins
Terrible service, I came in without an appointment, they could not see me so I set up an appointment for another day, showed up for appointment, waited 20 minutes with an appointment and still could not get to me...
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December 2023 by S L.
DO NOT GO HERE!I've been a very happy Verizon customer since 2002, but that was all ruined with my recent visit to this store. We went into the store to get new phones and somehow during this process, we came away with a bill that is DOUBLE on just the phone lines . We were also talked into getting internet and YouTube TV and it was supposed to save us $ from what we were paying with Xfinity. When all said and done, it turns out we will be paying more. There were so many pages of figures talked about, printed out, written on, it got extremely confusing. We feel cheated, taken advantage of, bait and switched and foolish for not listening to our intuition. We should have RAN out of there! Next problem we had, they sent us home with a gateway that did not work. I spent hours trying to get it set up with Customer service, they finally shipped us a new one (thankfully that worked). Tried to return the old one and the store and they wouldn't take it, said had to call customer service to handle. I called, spent another hour with customer service and they were finally able to find a way to send return shipping label. I will say the Verizon customer service rep was exceptional.One other thing that happened, Verizon said they are giving us a 200.00 Amazon gift card for our trouble with the gateway (not enough for all the trouble we have gone through) being told it will take 4-6 weeks. Not optimistic on seeing that. We are exhausted with trying to trouble shoot all of this. With all the free "activation fees" we would be out of, it makes switching to a new provider hard to swallow, however, we plan to pursue that anyway due to how poorly this went. I am so sad and disappointed!
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September 2023 by Skye Forshay
Not interested in customer service. Consider other locations.
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February 2023 by Mike P.
Closed account hours into new billing cycle. Immediately lockedout of MyVerizon, as expected. 30 days later received a bill formonth of service. Called. Verizon says it doesn't prorate. I askedfor terms of service supporting this charge. First lady says can'tfind it. Will "escalate" to "contested bill." Someone will call in 7-10business days. That was February 9, 2023. No call but acollection e-mail with associated threats sent each day thereafter.Called number after first collection e-mail. Long process, butcollector couldn't do anything because there was a "ticket," otherthan "split the charge." I asked for someone who could. He putme on hold. I hung up after 15 minutes. Today is February 24th.No call. No support for charge. Still trying to collect. Long time customer treated poorly past 2 years. Never again.
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February 2023 by M M.
Needed quick fix for my phone. They told me it would be 90 minutes, almost two hours later, still waiting with people still ahead of me. Went somewhere else fixed in 10 minutes. Only use this store as last resort or never.
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January 2023 by Paul And Terri M.
1/27 /2023 11pm went in store to fix billing problem. robin said he could not do anything. then this manager asked if i needed something daaa. i said i needed too change billing info. she talked too robyn came back said they could not do anything. what good are they. called 61 took ten minutes, plus very nice polite person
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July 2022 by Alexander A.
the worst location I have ever delt with in my life for Verizon in MN. The manager on July 23rd asked me if I had anyone checking me in, I replied no I didn't , he said what can I do for you? I said hey I have a phone for pick up. He looked instead of doing research he said yeah there's a error in your account, dial 611. Find out. After that... he cut me off and continued onto the next guest. The manager was a complete douche and didn't seem to have the time of day. I then politely said ok I'll call them. I called 611 for a old of an amazing customer service rep from corporate named Kenyatta so nice. She not only was offended by their behavior but the store manager I spoke to said see what online support says ... I then.. said to her hey what can we do she said "let's give the store a call" very sweet... she was on hold for minutes with them trying to get a hold of them. I reached back out to the manager on duty in the store, the store manager said if she works for Verizon she should know better she can't call us at the store.I was so annoyed I left and almost cussed his skinny ass out . I went back to the store I trust and love and has hooked me up with great customer service. The location I love was knolwood (st Louis park in Mn ).When I arrived at the best location. They told me what he said to you was a lie You can always call corporate they can always call the store to communicate issues between a cellular user and a store issue. Or purchase issue. Specially if it needs to be escalated. In general the woman on the phone was familiar with the DM in this area and would be reaching out to escalate it,
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June 2022 by E D.
Verizon customer service has become pretty bad. They have the same network on "pay as you go" network operators like "Visible" ( which is their "pay-as-you-go" "MVNO" - Mobile Virtual Network Operator like "mint"Is to T-Mobile) they farm out their customer service to foreign countries and charge a premium price for this second rate service.So my point is: if you're going to get second rate service then why pay full price for a postpaid account when you can get the same network telephone service with the same crappy service for up to 1/4 of the price
