Verizon

Most Recent Comments

• March 2025 by Bryan Popham
  Read my Google review response from Verizon owner perception was placed blame and I was the one just because I got lied to and no refund false advertising and ignored Only the Lake Street store is an official Verizon store not even this one, but because I did business with a contracted Verizon and not Verizon store when I went through my Verizon, it’s my fault and I’ll still owe the money and no refund for false advertisement, or lie perpetrated by the Fitchburg store and now this one
• March 2025 by Saddam Abdikarim
  I came this Verizon capable time people work before very helpful know they are very rude everything keep telling call costumer service even small things they need change
• March 2025 by Harry Brook
  it was such a bummer to find out on my recent visit that my goto guy ovais doesn't work here nomore, he was the best. but i did get my issue resolved by working with brian.
• March 2025 by Derrik Sovak
  There were TWO reps at your store who were extremely rude, and told me to deal with customer service. They kept trying to make me raise my monthly plan by $25 per month when I was told I could upgrade my phone without changing my plan. It was not very busy and there were at least 6-8 employees just standing around… two of them ganged up on me. The male rep told me to “go to a different carrier if I didn’t like the offers…”
  
  The two reps refused to give their names.
• January 2025 by Stephen - Not Steve
  Kevin, the manager, and Nehemiah were good to me today.
  
  On the other hand, the business account manager is the worse experience I’d had with a sales person in a long time.
  
  On this trip, (after not hearing back from the business account manager after three texts requests to add insurance to my phone), I went in to the store to find out that he was trying to sell me $12 a month insurance, something that I already had.
• December 2024 by Kong Her
  Employees are cool, but the company itself is bad! Don't join verizon! Told me I'll get the 1st month of internet for free. Then, charged me double the price the 2nd to make up for it. After canceling their internet and returning the modem. They still charged me $220, claiming I didn't return the modem. Called Verizon and get a different story every time. They dragged me for almost a whole year. They will do it until you give up and steal your money! Worst service ever. I hope T-mobile take them out next.
• December 2024 by Jesse Strom
  Walked into the store today - it was somewhat busy. Walked around for about 30 minutes as every worker appeared busy. After 30 minutes and seeing people who had come in after me get help, I decided to ask. They told me I needed to "check in" however there is no sign about that. They told me they could check me in then but I would be behind everyone that came in after me. I guess you need to find a worker and "check in" as soon as you get to the store, otherwise you'll be waiting forever... They did offer to create an appointment for me, but I just went elsewhere.
• December 2024 by Jenna Shultheis
  Loved the quality of the products, the service, being able to have good hold service wherever I go but I went to switch from T-Mobile to Verizon for 3 lines and legit was promised about 45-60mins for the process…we were there from 1:15pm and ended up finally saying we’re going to have to come back at around 5:30pm because we were all starving & the man whom was a superviser couldn’t complete the last few easier tasks…besides that easy as can be!
• October 2024 by Martin Sefranek
  Waited over an hour only 2 people ahead of me. Seriously they need to get more people or become more efficient in moving people through. Garbage.
• October 2024 by Steven
  Switching to Verizon has been the ultimate test of patience. I set up 3 lines on Verizon.com. Two lines were new devices, and we brought forward one existing iPhone from T-Mobile.
  
  The transfer of our numbers was never successfully processed despite providing the correct pin. After providing Verizon the same correct pin for the third time, the transfer was initiated. Only the phone numbers still didn’t transfer from T-Mobile and I had to spend hours on the phone with technical support trying to get the three lines ported and working. The pin was correct from the get go, Verizon dropped the ball on transferring our lines and we were without working phones for 3-4 days respectively. T-Mobile also confirmed they weren’t blocking the transfer process and the provided pin was correct.
  
  Then came a near immediate bill from Verizon for only one of the three lines. It was overpriced compared to the agreed rates when checking out at Verizon.com. Not including tax, it was $113 for the single line BYOD which should be $30. The total bill should be $148 for all 3 lines per my screen-grab on Verizon.com.
  
  Phone support told me to just pay the bill and charges will be correct next month. This wasn’t acceptable so I went into the Bloomington store to discuss. The rep tried to help, but ultimately summoned the GM, Emily. I’m not sure why Emily was so set on not helping me. I was told by Emily that she cannot correct the bill until next month's bill posts, and like phone support previously, reiterated that I should just pay the bill which is incorrectly overpriced, adding she will fix it next month. I insisted that since I set up all 3 lines at the same time on Verizon.com, the bill should instead be corrected before it is paid, with all 3 lines reflected at the agreed upon price. Emily told me the alternative was our lines could theoretically be turned off if I don’t pay the bill we both agreed was incorrect. I also expressed that I am concerned that I won't get a refund next month. These telecom companies are always so reliable and honest to return incorrect charges, and I would need to take her word for it.
  
  To reiterate, the store staff agreed the bill was incorrect and also agreed the bill should show all 3 phone lines, despite it only showing 1 line. The initial employee also commented next month's bill is looking like it will be $300-$400, so I have a feeling more wasted time is in my future arguing to correct this.
  
  Emily, the GM, insisted it was impossible to change the first bill before the second bill posts. Imagine my frustration later that day when speaking with Mike from Verizon phone support. Mike is the real deal, he got the last 2 lines working perfectly in under an hour, something that had taken Verizon employees collectively 10+ hours by this point and was still unresolved. I asked Mike after we completed technical troubleshooting if he is able to review bills? Mike was, and he removed $65 of incorrect charges for the first bill. Emily, I thought this was impossible? All the GM offered was insincere platitudes, I’m sorry, I’m sorry, I’m sorry, and have a nice day when leaving without any resolution. The employees did not object that it was Verizon’s error in the porting process, billing errors, and miscellaneous miscommunications in the short 4 days since we had become new customers. I’m disappointed you took no action to help us as a new customer and after 10 hours of wasted time, still no phones working 3-4 days in. To add insult Emily said I would have to pay a restocking fee if we canceled, despite knowing all these active issues and our phones aren't working 4 days in. We followed every step instructed by Verizon. I've never had such difficulties porting to a new phone carrier.
  
  It seems to be working better than T-Mobile now that Mike got us going, which is why we switched initially. I already despise this company and foresee continued problems ahead with billing, proceed with cauti
• September 2024 by R V
  I'm wondering how much business this location is losing as a result of their short staff. There seems to be a lot of people that come in needing assistance or want to purchase phones but when you're told to wait 30 to 40 minutes and there's only two people ahead of you it seems rather clear that the problem lies in the way that this is being managed. You need to hire more people at this location.
• September 2024 by Becky Hedblom
  Walked into store. Was not greeted, no one helped me. Thought they were just busy with other customers. Then someone else walked in a few minutes later. He was greeted and asked what they could do for him.
• September 2024 by Jessica Maroto
  Never do business with Verizon business account. I have been unable to pay a bill online and have had to sit on the phone with them for a minimum of two hours each month just to pay my bill. They can’t even get my bill paid through their telephone customer service. Another person went to set up a business account for a brand new business and they put his account on my account. We both had to go in there and separate the two businesses and get him his own account and now they continuously get them mixed up and changed the head admin to the other person’s account. Every time this happens I have to go in there personally to deal with it. It has been a total nightmare! They also recently reset and logged me out of my own One Talk with my business phone number. I did not know that people weren’t being able to call my business line.
• August 2024 by Shawn Oldham
  Everyone is very polite, but they don’t actually get anything done
  
  Your time is valuable. Pick another location, even if it is a drive
• June 2024 by Nick Anderson
  My wife had an appointment today because here phone only showed SOS for service and needed a new SIM card. They trapped her there for 30 minutes trying to get her to sign up for internet before giving her the SIM card which took all of 5 minutes.