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February 2024 by Beth Rahn
I received terrible customer service after waiting over an hour to speak with a salesperson. This location is always understaffed. I was there to purchase a replacement phone and knew exactly what I wanted. After 30 minutes listening to their song and dance, their refusal to match their competitors' price, I went directly across the street to Target and purchased my phone saving $100. I am a 25+ year Verizon customer. So much for customer loyalty.
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January 2024 by Metta Carolyn Rogers
We have had nothing but problems with our phones for many months and the people working here are not fixing the problems!!! Verizon sucks!!!
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January 2024 by Jackie Osking
I made an appointment for 11am. It’s noon and I’m still waiting. One person to help customers. Way under staffed. In looking at the comments that seems to be the same complaint, yet no changes are made.
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January 2024 by Matt Grounds
Chris helped me trouble shoot a phone activation issue. He was great!
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January 2024 by Kevin Barta
Reggie the manager was excellent- worked with us through an issue and stuck with it until resolved
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January 2024 by TheMarcial781
The one worker “ALEC” was a super cool and helpful guy awesome person! The manager with the glasses and nose ring doesn’t help at all he’s a POS there’s 3 customers in line and they all have to go through Alec for support while the manager with a nose pierce just sits and checks people in, not helping Alec or the customers out what so ever. Very stupid the manager just checks people in and legit nothing else while the other workers have to help 4 other people one by one
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January 2024 by Erika Bw
I had excellent service! Triana was by far the most helpful person I have ever had here. She went above and beyond for me!! Thank you again for helping and being very kind.
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January 2024 by Shaun Parks
Busy season, I get it. But poorly organized and no customer service. I recommend only making appointments online. I went in person at 10:30 made an appointment for noon with a person at the front counter. Came back at noon and was told by the manager that I had no appointment and that it was me that was mistaken because they "only do it by the book" at this location and would not have made me an appointment without sending a confirmation. I guess I was supposed to know that.
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December 2023 by S L.
DO NOT GO HERE! I've been a very happy Verizon customer since 2002, but that was all ruined with my recent visit to this store. We went into the store to get new phones and somehow during this process, we came away with a bill that is DOUBLE on just the phone lines . We were also talked into getting internet and YouTube TV and it was supposed to save us $ from what we were paying with Xfinity. When all said and done, it turns out we will be paying more. There were so many pages of figures talked about, printed out, written on, it got extremely confusing. We feel cheated, taken advantage of, bait and switched and foolish for not listening to our intuition. We should have RAN out of there! Next problem we had, they sent us home with a gateway that did not work. I spent hours trying to get it set up with Customer service, they finally shipped us a new one (thankfully that worked). Tried to return the old one and the store and they wouldn't take it, said had to call customer service to handle. I called, spent another hour with customer service and they were finally able to find a way to send return shipping label. I will say the Verizon customer service rep was exceptional. One other thing that happened, Verizon said they are giving us a 200.00 Amazon gift card for our trouble with the gateway (not enough for all the trouble we have gone through) being told it will take 4-6 weeks. Not optimistic on seeing that. We are exhausted with trying to trouble shoot all of this. With all the free "activation fees" we would be out of, it makes switching to a new provider hard to swallow, however, we plan to pursue that anyway due to how poorly this went. I am so sad and disappointed!
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December 2023 by Ryan Johnson
I had a surprisingly good experience here. Dominique was patient and helpful. Thank you!
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November 2023 by Alan Wiegand
I had a simple question for an employee/greeter. This guy could not answer my question and encouraged me to set an appt, which was a 3 hour wait. I don’t have a problem with the wait time but the fact the greeter couldn’t answer a simple question got to me. Just wanted to know if a screen protector was exchangeable. That’s it.
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October 2023 by Drake Willis
Older gentlemen in a jersey whos manager has a lack of customer focused common sense. Instead of returning the internet box he kept insisting I make an appointment for multiple days later. This is after spending $1700 in store to port over phones to Verizon that day and being sold an internet box that couldn't work at my address. I spent two hours on the phone after getting home to figure this out myself. I get to the store for my appointment and the return takes less than 5 minutes. Seems like 5 minutes would have been the right choice, given the experience to that point.
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October 2023 by Mohamed Khalif (MO)
The worst VZ store i have ever been to, today i stopped by this store to get iphone 15 pro max and this guy/girl (representative)named seth with long hair asked me what brings you in I told him i need an iphone 15 pro max and his response was straight we can’t give you iphone 15 pro max is limited stock and i told hold on let me talk to your manager or your supervisor so he went to the back of the store to get his manager so this lady come out after 2 minutes giving me attitude when she’s talking to me for no reason, it was my first time coming to this store,i have been a Verizon customer for over 15 years and i spend over $300 on verizon services every month and this is how i have been treated at this store,I already filled a complaint against these two people so they don’t treat another customer the way they treated me.
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October 2023 by M K
Standing outside at 7:19 pm with a sign on the door leading to a page that says they close at 8, there are 2 customers and at least 3 employees inside and the doors are locked. When we knocked on the door the guy cleaning screens made a motion with his finger cutting his throat and mouthed "closed" and turned around and walked away. What.
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August 2023 by Stephen Wigg
Eric and Seth were the best phone representatives I ever worked with. They changed my outlook on cell phones forever!
