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January 2024 by J D.
What a disgusting experience. I regret making my purchase. The 2016 vehicle supposedly had been checked over top to bottom and ifit needed something new, it was all replaced/fixed. But within less than a few hundred miles there started to be problems. They claimed they would fix a broken gas door and didn't. I'd say to just walk in and see how strange their set up is - sooo very weird. I was uncomfortable right off the bat. Their sales department no longer has offices! It is just one large open cafeteria room, no desks. Just cheap plastic round tables. Sales people are now also the "finance" people ! They have no expertise and are allowed to have no expertise. They are just there to enter information into an ipad and show you the 'result'. Sales people even do the trade in value on your car. Again, just plug information into an ipad and give you what it says. They will do nothing other than what shows up on their device. Next thing you know you will be doing all of that yourself on a kiosk. No 2 year loans, only 3 years and up. My experience was overly high rates on loans, poor trade in value, robot like sales person (couldn't even make eye contact), when I refused to get a loan through them and refused the "extra" protection plan, we were treated in a vindictive manner. The vehicle I was looking for was very hard to find, so I did purchase from them but regret it.
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December 2023 by Willam R.
Went to Walser Toyota Bloomington for car repairs: Got charged for two diagnostic tests because first one didn't run properly/failed. Got charged for repairs done off of first diagnostics test, during which the first test was still "pending" and was informed after failed were done. Got charged for maintenance that is "highly recommended" but not asked if it was wanted until after the fact. Poor communication and charges for their screw ups.Highly recommend going to different dealership or local shop for repair/maintenance.
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October 2023 by Maren C.
I just got into my second lease with Walser Toyota, and I had such an awesome customer experience. Greg, Calvin, and Wes helped me so much. I felt extremely valued and I do feel like they worked hard to get me the best deal possible. If you are a returning customer, I highly recommend working with Calvin. He found my car and set up my lease. Wes, from sales, showed me around my new car and went though all the paperwork with me. He was so fun to work with and made the experience really easy. Big thanks all around to Walser!
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October 2023 by David Z.
As dodgy as any large car dealership. Sales is efficient and professional because they have to be. Service always tries to sell "dealer's recommended maintenance" that your car doesn't need instead of the factory/manufacturer recommended maintenance from their own brand.
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September 2023 by Mr. Y.
My mom bought her car here in 2011 and had a oil-change-for-life deal. Yesterday she took her car here for a oil change and this time they told her she needs to do several repairs costing a few thousand dollars in order to keep the free oil change deal. However she rejected all and opted for oils change only.A day after the oil change, she noticed a puddle of oil under the car. After a quick inspection, I noticed the drain plug was so loose that I was able to tighten with my bare hands. I'd hate to assume the dealership purposely left this loose, but it doesn't add up.I guess they want led to get more money one way or another. Taking advantage of an old woman is where they are now. I hope more people share their stories.
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August 2023 by Gennadiy K.
The sales team's response time was very long, I asked many questions about the new car and my trade-in, no luck. They just wasted my time, and ignored my questions.Not recommended.
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July 2023 by Todd H.
6/30 Bought car.Noticed a vibration over the weekend.Brought car in. Service balanced tires7/7 Reached out to Farhan due to continued vibrations.Offered appt on 7/8, but then service was swamped so Farhan offered Monday, 7/10.Service replaced front brakes and rotors.7/12 Went to clean the windshield and the wiper fluid leaked a large puddle in our garage. Smell like burning antifreeze from engine area, and still feel a pulling to the right.Arranged with Farhan to bring car in on 7/13 - Had to postpone until 7/14 due to work. Brought car in. Was told in service that I had no appt. After discussions, they would need it for a couple of days and was offered a rental car for $45/day.1:35 PM, asked to speak with management at front desk. Was seated at table and waited until 2:20.Went back to front desk to inquire about someone coming to see me. As I was seated back at table, service advisor came back up to me and asked about using a rental. I indicated that I wasn't willing to pay for it given the circumstances. He said the fees would be waived.Got rental car and left for home. 7/17 - Received video inspection of vehicle. Noted issue with wiper/pinched hose, AC compressor leak, and coolant reservoir leak. Vehicle is at Walser Polar Chevrolet now.7/18 - Received word via a phone call to the dealer, that vehicle should be done around 7/21.7/19 - Received voicemail from John indicating that vehicle should be done at the end of the week. He will call back when it is completed.7/20 - Amy went to get the car back as we had received a call indicating the car was done. After talking with a couple of people, the service department found the car. It was determined that not all the items pointed out had been repaired/replaced. Service agreed to keep the car and finish the required repairs. Amy was told it would probably be another week without the car.7/26 - Amy called dealership for an update. Car had been returned from Polar Chev to Toyota dealership yesterday. No one called either of us to inform us of this. Service person indicated that Polar Chev was instructed to charge the AC, not fix the AC compressor, as had been previously talked about. Amy is calling back to speak with a sales manager about returning the vehicle for 100% refund.
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July 2023 by Elmir M.
We have bought ( financed ) 2 Camrys this year from Walser Toyota and worked with mr Nnadozie to get all the paperwork done. He's a true professional, always patient and will answer your questions honestly. If someone needs a Toyota and wants to work with an honest salesperson, they should definitely ask for mr Nnadozie
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July 2023 by Jaymey J.
It started off fine except for a pushy salesman making me uncomfortable trying to sell a warranty and extra walser packages even though he claimed he gets no commission and i made it clear i just want the car. He also didn't know front license plates are required in MN. I thought a missing front plate and no spare tire were the only issues until i tried to buy tabs a few months later. DMV tells me the car is not in my name. I call, text, and email multiple times to multiple people and they say they know the issue and they're working on it. 8 months later after i get a ticket for expired tabs and a missing front plate, the GM is contacted and resolves the issue. Previous owners misreported the milage is what im told and they needed to sign off on it.
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January 2023 by Mike Dorsey
It's all a game to get you there. They have none of the cars they advertise.
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January 2023 by K Fairbairn
Have had vehicle serviced here for 5+ years. Very happy.
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January 2022 by Diane B.
We didn't buy a car here but service was good in the day we came to test drive. We are looking for a particular car which WAlser had in stock. We spent the week trying to get folks to respond. I would call and would have a promise of a text in an hour and nothing, or wouldGet the response two days later. We made an appointment and evenWith it as busy as it was, we got right in. The salesperson knew the car and immediately took us out for a test drive. We found a problem and the salesperson immediately took it back to have it looked at. It turns out that there was a serious problem that could result in several thousand dollars of repairs. So they said they couldn't sell it to us. We appreciate that they checked it out and gave us an honest answer.
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January 2022 by Dwight Walton
I paid over $10,000 for car at that place within a month's time it got $3,000 worth of damage on it that they did not tell me about the car was at another place with the same issue a year or so ago but they failed to tell me that it had issues with a car they told me they did all the checking on it and it was good to go but that was not true
