East Central Energy

Hours: East Central Energy (ECE) is a member-owned electric cooperative that proudly serves over 64,000 homes, farms, and businesses in east central Minnesota and northwestern Wisconsin. The company provides reliable electricity and high-speed internet, especially bringing quality fiber internet to rural areas where it is highly appreciated. Customers frequently praise ECE for its excellent customer service, noting friendly, respectful, and knowledgeable staff both in the office and during installation. The installation team is described as professional, kind, and careful, taking care to respect customers' property and ensuring a smooth process. Many reviews highlight the quick and painless installation process, often completed within two weeks from the initial call. ECE's commitment to service is evident in their quick response to power outages, with crews working diligently regardless of weather conditions to restore power promptly. However, some frustrations have been expressed regarding issues with contractors, specifically ITG, who handle fiber line burying. Customers have reported problems like line cuts and miscommunication, leading to difficult and unsatisfactory experiences. Despite these challenges, some staff members have gone above and beyond to assist, demonstrating character and integrity. Overall, ECE is valued for its community focus, quality services, and dedication to customer satisfaction, maintaining a reputation as a trusted provider in the region.

1. Braham, Minnesota