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March 2024 by Stephanie Silva
I’ll start off at we’ve been going here since early early 2000’s when I was a child. It was wonderful back then. So much activities and stuff to do. The workers were interactive, always clean rooms / areasStayed this weekend and am EXTREMELY disappointed. My sister waited to 6:00pm to check into her room. Her room didn’t have a shower curtain, had exposed live wires out of the wall, no working phone, no soaps, no towels, no cups, dirty floors in all 3 rooms, in our room the toilet was soo loud each night. 2 rooms had no heat.Says for the breakfast buffet they’d have the Easter bunny - wasn’t even there and workers acted like they didn’t know we were talking about. Such a let down for the kids! We were there 8am -8:45 am.Ordered pizza and had a long hair in it. ?Went to “ great “ activities, the host was horrible. Not trying to be mean! She talked so low, wasn’t interactive at all. Was so boring I heard other families saying the same things. The fans, and vents are soo dirty in the pool area as well to mention.My family has been here so much. When I was younger 2-3 x a year, we have spent over $30,000 here at minimum over the years, it was our tradition until our dad died then we stopped for about 7 years came back few years ago. Same thing. , tried again and unfortunately this will no longer be our go to place any more. My sister and I have our own kids now and wanted it to be like how we were as kids and it’s not. We remember Halloween costume parties being a blast, karaoke, people bringing in animals, welcome dinner, movies for kids, events. Actually interactive with the guest. The price went up and activities / events went down. The rooms are dirty. We are so saddened by this. We got three rooms, couldn’t check in on time. We’re not up to code or clean. Such a let down this weekend for not only our kids but us as well. Thank you for the great memories we had as kids but it’s time we got else were to continue a tradition.Rooms: DirtyFood & drinks: Hair in pizza
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March 2024 by Mickey T
Front desk staff while we were checking in were excellent. Very good at explaining what was going on. We came during off season on a Monday and Tuesday, so they didn't have the buffet Tuesday morning. They made that clear and gave us room service options instead.So we get to the room and it is beautiful! Nice theming in all the rooms, very lakeside cabin-esque. The room is clean, everything is set up nice, a reasonable amount of toiletries to last for two nights, which is nice, because usually you have to go ask for more. They no longer offer daily room cleanings, they just clean in between stays. That wasn't a problem, we usually leave the do not disturb sign up anyway. They gave us lots of towels because of that too. The beds are surprisingly soft, and so are the pillows. No bedbugs, I checked under the sheets and mattress.The room service was decent. Two main dishes per person, and one drink. They didn't skimp on anything, which was a surprise.The pool is huge! Like I said, came during off season, so practically empty. There's a hot tub too, but that was popular. Towels were fully stocked at the pool, they have a bar out there for drinks and snacks, and a drink vending machine.The breakfast buffet was ok, not the best by any means, but not bad either. Good selection, lots of food. Not the best system for heating the food, but it's understandable. I figured we would have to take care of our own plates, but they had staff to take care of dishes for us!Check out was smooth, the lady at the desk was nice.Overall 5 stars! Good experience, clean room, great lake views!Rooms: Clean rooms, no bedbugs. Cute decor! Lakeside cabin-esque. We got the big suite with the hot tub in the room. Hot tub was smaller than I thought it would be, but still pretty big. Great view off the balcony.Walkability: The hotel buildings (except cabins) are literally all connected. If you've been there before (two times for conferences) and you kinda know the layout, you can walk everywhere in the resort without having to go outside.Food & drinks: Decent for what you pay. They have several restaurants that are near the resort so you can get food delivered. Food service wasn't bad. Was still warm when it got delivered, drinks were cold. Pretty good.Breakfast buffet not bad. Not hot food, but still warm. Big selection.
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March 2024 by Barbara Hickman
Very nice cabins but main living room was difficult to keep warm.
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March 2024 by Rick Pachel
Very chopped up,lots of walking,hard to find our conference room.Walkability: Lots of walking!
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March 2024 by Katie Pilrose
The rooms and staff were great.The indoor pool was freezing.It's just helpful to know.
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March 2024 by Jenny Decann
Fun and relaxing! Lydia the activities coordinator was terrific. Jacob security/ shuttle driver was prompt and courteous.
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March 2024 by John Kopp
Seems like a very nice place, needs a little up keep on some smaller stuff, but overall pretty nice
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March 2024 by Amy Parker
This is the third time we visited Cragun’s. Our room was reserved as a king suite with a bedroom that had 2 queen beds and 2 bathrooms. We got to the room to find it was 2 queen beds, 2 twin beds, and one bathroom. We let the desk know what happened and they didn’t even apologize for the mix up, nor did they do anything to fix the situation. Completely unimpressed with the food selections in the Bear Trap. I did appreciate that the beds were comfortable and the room was clean. The room mix ups happened at EVERY visit! We are really contemplating if we would book a room there again or not.Rooms: Rooms are clean, beds comfortable - BUT every time we have reserved a room, we get downgraded and they don’t do anything to fix the situation.
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March 2024 by Frank Kopp
Asked for a handicap room , and I use a mobility scooter. They put me in a room that I needed to go outside in the cold to get to the eating area or pool.I will not stay there again.
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February 2024 by David Spooner
Craguns never disappoints! Fun place to stay with lots to do....
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January 2024 by Olivia Kipka
I didn’t stay here but I went for a job interview twice and they never called me back. I made the trip up there twice for only like 10 minutes and both times they said they would call me and once I had toInitiate conversation and the second time they never called. They said I pretty much had the job but they never called me back. I understand if I didn’t get it but I would have liked a phone call. It just wasn’t professional at all.
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December 2023 by Linda Brown
This was a great option to gather for Thanksgiving. Our adjoining rooms were clean and spacious. Beautiful view of the lake. Plenty of towels and toiletries.It was SO easy to enjoy the Thanksgiving buffet. No mess to clean up! Amazing charcuterie table and scrumptious desserts. Breakfast buffet had lots of good options. Easy early check-in and no rushed check-out at 11. All kinds of activities during the day. Really nice big pool and we took advantage of a small, more private room with a hot tub and sauna. All staff was friendly and helpful. This is a classic resort with a lot of history that has been well maintained and updated.
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December 2023 by R M H
Booked the weekend for our Anniversary, listing said our room will have either a gas or electric fireplace. The electric one has no heat, no sound, just a light?? The Lakeside Lodge room was quite but so outdated and dirty. Not dirty like it needs cleaning but just so old and needs to be remodeled. As this was a surprise for our anniversary, I am so embarrassed and still apologizing to my Wife. Nice location, friendly staff
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December 2023 by Zanna The Zillionaire
I gave this place an overall 5 star review because the location is beautiful and the people are wonderful! I really wish they would update the resort, however, as it is very outdated. That is the only thing I would suggest! Other than that, it’s a great space!
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December 2023 by Dave Cole
I'm glad you were able to accommodate us on short notice, we were celebrating our 29th anniversary, very relaxing. We were able to squeeze in a round of golf and even played the gravel pit course, which was a
