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December 2023 by Ashley Walter
So disappointed in my recent service appointment. I was there for an oil change and tire rotation and within a hour it was done. Unfortunately they didn’t rotate my tires like they claimed. I know this because a few weeks ago I had a flat tire and the place that fixed it marked it with an x.. The tire was in the same place after they claimed they did the rotation. The service rep. Jordaan is the one that said they were completed. Make sure you mark your tires to know if the service you went there for was actually done. Who knows if they even did the oil change?? Do better Toyota! We pay a lot of money for your vehicles and expect better service!
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May 2023 by Mary “Etta” Wint
Great, got in and out quick. The waiting room doesn't offer any complimentary snacks or beverages besides old coffee not like the toyota dealers in the cities
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March 2022 by Bob C.
We have bought many Toyotas in the past, 5 in total. We have a Highlander that kept having batteries die. Bought the Highlander from Lakes Country, and have had ALL the service work done by them. Some thing has changed. We brought it in . (Flat bedded) -no start. They kept it Thursday - monday. I asked if had gotten to it the following Monday. Nope-too busy,no rental cars. They then replaced the battery which was a Diehard 2 years old. They also noted that we need new brakes. They Didn't fix anything else. Guess what- the new Toyota Sure Start $ 160 battery died too. Brought it back -oh its the $150 battery cable. Done. Nope that didn't work. We took it to Batteries Plus and they said the alternator was bad. How stupid am I ,brought back to Lakes Country. They then charged me $800 for for an AFTERMARKET alternator, because a Toyota one may not show up quickly. Well, the A/C light was flashing after they worked on it. I call and asked if they could check it our. OH GOSH no . Too busy, and the service manage said he'd charge us $125 to look at it. We took it to Mastercare in Pine River. He found that Lake Country Toyota forgot to connect our A/C compressor when they worked on our alternator. We were told also, no brakes were needed yet. I called Mark the general manager, whom seemed concerned. We will see if any attempt to make it right happens.
