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April 2024 by April Skeesick
My husband and I have been customers for years, and part of that reason is how well we are treated through their professional, helpful staff.One young lady in particular (who is fairly new) named "Kylee" has been extremely helpful through the process of the purchase of my latest ring enhancement. And any other time I go in for a cleaning, her poised professionalism and knowledge is consistently flawless.*All* of the staff are accommodating, professional, and knowledgeable. But I wanted to name her specifically.If I could give this store more than 5 stars, I would!!
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March 2024 by Marvin Loidolt
Excellent service, Kylie was great to work with, will definitely ask for her on my next purchase
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March 2024 by Breanna Bailey
After a long day of traveling all over to different jewelry stores we were greeted and met by Naomi (our sales rep). She was very patient and knowledgeable on what we were looking for. When we couldn’t quite find what I wanted we started looking at other options and again she was extremely patient. We were inside Riddles in Baxter for at least 2 hours if not more. She never once seemed annoyed and continued to pull rings, mix and match bands, and answered any questions we had. When we found THE ONE! We asked her to write it down so we could go home and think about all our options for the day and she was more than willing. A manager then came up and made us deal so we could leave with the ring we were absolutely in love with it. Their customer service skills are amazing. I highly recommend giving them a chance to help you find your jewelry needs. Especially for custom pieces as at one point that was the direction we were leaning and out of all the stores we had been in they were the best at being kind and knowledgeable! Now we are just waiting for the new size to come in and I will forever be blessed with an amazing and beautiful piece of jewelry!
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February 2024 by g and s wiger
Excellent experience. Staff was friendly, knowledgeable and very helpful.
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February 2024 by rrmpls64
The sales person I have worked with during my last two transactions is knowledgable, professional, and kind. Also, the goldsmith is one of the best!
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February 2024 by Amy Franzen
They are very friendly and really take time listening to what you are looking for.And if they can't find it, they will go on their website to look for it.If it's not on their website, they will search for it online until they find it for you. They absolutely go out of their way to make sure you get exactly what you're looking for for the occasion you're looking for it.
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February 2024 by Kat Beireis
Pat did a fantastic job at making sure my charms were real from my trip to mexico and put them on my bracelet right away, so I wouldn't have to drive 30 miles back to pick them up in a few days. Thanks Pat.. see you when I get a Chance to go on another trip.
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January 2024 by Char Burger
Riddles Jewely just completed a custom necklace from a picture of one I lost about 10 years ago. The process was seamless and my necklace is perfect. Thank you, Patrick and staff.
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January 2024 by Kayla Lough
I was looking to get a ring resized. Kennedy greeted and helped me right away. She was knowledgeable, kind, and thorough in assisting me. My ring was done in the timeframe Kennedy said it would be and was the price she quoted me as well. They even cleaned my ring and made it look better than what brought them.
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December 2023 by Chuck Virginia
The young lady who helped me was very nice and knowledgeable. They had what I was looking for at a very good price. I've always had a good experience at Riddle's.
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December 2023 by Angela Ledermann
Riddle's Jewelry in Brainerd was very helpful in fixing my ring and creating a custom necklace. Kylie was informative, detail oriented, and a pleasure to work with. Patrick did remarkable craftsmanship on the three generation necklace! Highly recommend their services!
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September 2023 by Don Rasmussen
I fell and broke my glasses and Naomi tried to fix them for me but she didn't have the right tool. She was very polite
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August 2023 by Denise DeCarlo
Went to the store to get 3 pieces of jewelry repaired. Ross was absolutely fantastic. He spent 25 minutes on the repairs and I immediately got my jewelry back. Great customer service.
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August 2023 by Abby Pratt88
Such great service! My birthstone ring was stolen from my work locker last year. I came back with my family and decided to just peek and see what rings they had in hopes of replacing mine, when I saw that they had the same ring still available! The workers were so kind and I am so grateful to them! I highly recommend Riddles in Brainerd for any of your jewelry needs.
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May 2023 by Kody Cummings
Patrick has always been amazing about helping us find the right piece of jewelry we are looking for. He always works with us and our budget. Would highly recommend to anyone looking to purchase in brainerd.
