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July 2024 by Lex
Terrible customer service. Every time I enter the lobby I’m told to use the atm instead of the teller line. Today, I needed to withdraw an amount much larger than the atm limit I personally have set, so I went to the teller line. The teller, Denise, informed me I could have used the atm. When I explained why I chose the teller line, she insisted that I could have just used the atm. She then complained that they are very busy and cannot get people to work for them. There was only one other customer in the teller line at the time. Very disappointed that the location closest to me was closed. I now drive 30+ minutes to be told to just go use the atm and receive low rate customer service. Highly considering closing my accounts with Wells Fargo as I don’t wish to visit this branch any longer and others are too far away.
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November 2023 by Andrew Johnson
Beware there ATM charges 5.50 to pull money out not 3
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September 2023 by Sandra L B.
Sex Female I like Wells Fargo in Brainerd. They all great you every time you come in. That makes you feel welcome I work with Tricia. She is so helpful and tries to inform you of everything I also worked with Elisa. And she tries to do her best also to help you. I would highly recommend Brainerd Wells Fargo
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July 2023 by Gilberto Salazar
Very good service from the cashiers
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July 2023 by Logan Sommer
What kind of bank doesn't open until 9am? The one that adds surprise fees to your account without your knowledge! 0/10
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September 2022 by Dan Lee
One employee here always remembers and makes me feel welcome here. The rest are quite rude when I walk in once every few months. Place doesn’t make you feel welcome at all. I will be changing banks soon for sure.
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March 2022 by Lazaek -
Staff were very helpful & took extra time to make sure I understood my banking options.
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December 2021 by Jennifer SBartolo (JSmiley)
Front and back are very ample of space even the drive threw is great.
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October 2021 by Cat B
Now there is a new rule that you must make an appointment ahead of time to get in your safe deposit box. Seriously?? If personal bankers don't have 5 min to do this on demand, WF should stop being cheap and hire more staff.
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September 2021 by Jayson Tuma
20+ year customer, needed a sheet of checks printed since I’m on the road. They would only do it if for a $3 fee. Rude “manager” Leanne says Wells Fargo does not and can not waive the fee nor is she able to do so. News Flash, other Wells Fargo branches have waived these fees. It’s the little things like this with large banks that make you ask yourself why you still bank with them. And to top it off my wife just closed her account with Affinity Plus before we headed to Wells Fargo. So if you’re local to Minnesota, especially Brainerd do yourself a favor and bank with the nice people and community of Affinity Plus.
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August 2021 by Catherine Google-user
Now there is a new rule that you must make an appointment ahead of time to get in your safe deposit box. Seriously?? If personal bankers don't have 5 min to do this on demand, WF should stop being cheap and hire more staff.
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July 2020 by Breebree “BlurryFlower” Heehee
I've yet to have any issues here. Very friendly staff, friendly service. Both before, and during the COVID outbreak.
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July 2020 by Breanna Hindi
I've yet to have any issues here. Very friendly staff, friendly service. Both before, and during the COVID outbreak.
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June 2020 by Jessica B
Drive thru wait times are unbelievable. If you have 4 lanes open, you should have adequate coverage for all lanes. Wait time is never less than 15 minutes.
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May 2020 by Justin Morris
I tried to close my account and I got three completely different answers. Sounds to me like Wells Fargo needs to do a better job training people especially during this virus situation.
