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November 2023 by MeL
When I purchased my 2018 buick encore, the blower motor was shot. Had no idea until I came In for paperwork and whatnot. I live well over an hour from Luther Brookdale, this was in June and it wasn't nice out. Was a miserable drive back down to them. Why was it available to be bought if it was broken?? Then went in for my 22,500 mile service... was going to be charged for oil change, was not supposed to be. He did fix it, but still, should have been in system. He then says I have to flush the fluids before winter, like $500+ for this?! Umm, my vehicle was 5 1/2 yrs old.. that should have been done and not put on the next buyer! Also, exit garage door was closing when I went to leave, had to slam on my breaks! Really?I'm very unhappy with my overall experience here and WILL NOT recommend!
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October 2023 by Cathryn Neumayer
Ali was a very nice salesman who helped guide me to my new Buick Envision Avenir. He was knowledgeable about the cars I was interested in. Took time to show me each. Once I decided on an Envision he then took his time to show me the difference between packages. Ali was patient while my daughter and I as we discussed my decision.I have driven 200 miles to Luther Brookdale 4 times to buy a car, and that alone should show people that I trust the business itself. The facility is clean and well appointed, the staff efficient and friendly.Ali was informed about the cars, kind, personable, friendly. I have had 4 different salespeople when I purchased my car. I will be working with Ali on the fifth.Good job to Luther’s for hiring Ali.
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October 2023 by Alex Doering
My last experience was fine in terms of service and interacting with representatives. However the issue with my vehicle was a direct result of a faulty part that was installed previously at your dealership and I was charged $250 to correct the issue that shouldn’t have needed correction in the first place. I feel like I’ve had to take my car in for repair more often than I should lately and this last visit left an even worse taste behind.
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October 2023 by George M
Experience was good, the only thing was the wait time but it was due to the write up on the running boards and the technician didnt see that was for a later date and put it back thinking someone else was going to do that then the oil change.
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September 2023 by Michael Miller
The tech that I was working with was incredible. Friendly, efficient, professional, quick - everything you could ask for. My entire experience from the staff, the waiting areas and the actual service was great. I will always come here for my service appointments.
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September 2023 by Michelle Kulczycki
Philip, the guy I was working with, did not correctly explain the issue my car is having to the technician. $850 later my car is still making the same high pitched squeal it was making before I brought it in. The only difference is that my wheels are aligned, and I got talked into doing a bunch of maintenance stuff that could have waited.
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September 2023 by Skye Juneau
Brad was fabulous! He was super charming and was very informative!Lance (finance) was super helpful and really went to find the best fit for us!
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September 2023 by Jaime Dudovitz
Biggest rip off, selling parts for 5x the original price. Lesson learned, I will never go to a dealership again when there are local mechanics who can do it for half the price and let you bring in your own parts. Don't get fooled by the big corporations. They don't care about you.
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August 2023 by Glen Kimber
Joseph is a very knowledgeable and friendly salesman. He is definitely the best salesman we have ever dealt with. We will recommend him to everyone we talk vehicles with. Thank You Joseph for making our purchase fun and enjoyable!
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August 2023 by Matthew Walker
Fixed parts I said to wait on which wasn’t worse. Check engine light came back on 5 minutes after I paid for service for exact same issue. After second time fixed I asked if we were sure it was fixed I was assured it was instead of being told you believe but couldn’t verify cause didn’t drive. Then told problem was I put E-85 in truck when that’s what it uses.I still haven’t heard back unless I ask to ge updated. No word beyond you still don’t know.Pretty awful experience, the kind that decreases faith an trust.
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July 2023 by Ethan Waytas
Danielle Theeuwen at Luther Brookdale Buick GMC provided excellent service for our vehicle purchase. When we went in, we had some specific requirements; Dani was able to ask very good questions to find the vehicle that met our needs. I would highly recommend Dani to any potential purchaser; you are in good hands!
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July 2023 by Pat Dischinger
Over all we had a very pleasant car buying experience with Pat Riestenberg at Luther Buick GMC.
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July 2023 by Kyle Sakry
I have had to bring my car in 3 different times to fix the same issue. One of which was due to not having the parts.They kept postponing the day to pick up my vehicle because they couldn’t fix the issue so it was delayed 2 or 3 times. Then when they said they had fixed my vehicle and I had paid the $50 deductible I didn’t even pull completely out of the parking spot at the dealership and heard the same issue I had brought it in for.The whole situation has been frustrating, annoying and highly inconvenient as I have had to borrow family members vehicles or have my wife bring me to and from work because they can’t get the issue fixed even though they said they did.Now I have it in for a 3rd time and won’t be getting it back until it’s fixed which nobody knows how long it will be.Philip has been a great rep for the dealership, but the service on the vehicle has very little to be desired.
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June 2023 by Andrew Cooper
Luther Brookdale GMC / Buick and Chevy is a great place to buy a vehicle, and I have done so several times. It is also a great place to have your vehicle services, which I do all my service with Brookdale Chevy.If you are in the market for a new vehicle, Pat Riestenberg at GMC/Buick is someone you should reach out to.Pat is super helpful and a great person. This is the second vehicle I have worked with him on, and my father also purchased a truck working with Pat as well.A great experience every time at these Luther dealers.
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June 2023 by Jennifer Sonterre
I had a wonderful experience at Luther Brookdale Buick GMC! Alberto was knowledgeable and patient with me when I shopped. When I finally chose one, Alberto went above and beyond to help me secure financing and trading in my old car-he was phenomenal!
