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November 2023 by M H.
My 2014 Prius was having problem starting on the engine part. We walked into Luther Brookdale Toyota in search of options between repairing and replacing. Kaleb presented us some used 2022 Prius with decent price and mileage. After the trade-in value came out, we decided to purchase a used 2022 Prius with a lot of safety features that my 2014 model does not have. I am very satisfied with the purchase and the service by Kaleb. The only complain is the several hours of waiting for the whole process to complete.
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November 2023 by Pamela Jones
They have taken very good care of me since I bought my car.
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August 2023 by King K.
3 1/2 hrs sitting, went a couple of times to ask what was going on. My car wasn't even touched. JUST FOR THE REAR BRAKES. For a total of 4 1/2 hrs. A scheduled appointment for nothing, because they will grab your car whenever they like.
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July 2023 by Steven Y.
Excellent customer service. Documents and paperwork were prepared ahead of time to avoid any delays
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June 2023 by Amin I.
The service technician was friendly and explained exactly what will be done with my car's oil change - Just like my previous experience back in March 2023, the service was fast and I enjoyed the waiting area amenities and good WIFI
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March 2023 by Coach
I've been bringing my cars here for years. Never had a problem and will continue to use their service.
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March 2023 by Georg molin
Been standing here for 35 minutes at the accessories window to pick up a part I ordered and it seems no one works here… all employees seem to be too busy to help .
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February 2023 by Khadiya H.
I went in because my window wasn't working. The tech told me it was 2 things that needed to be fixed and I could come in two days and they would have the part. When I looked up the prices for the part I needed and asked why I was being charged so much more they looked into it and then told me that it would be a few weeks instead of a few days to get the parts and they were actually more expensive than what they originally said. The technician did not put my door back on properly and it was misalign. The next time I went to drive my car I got lock in. My door would not open and it was stuck. I drove to the dealership and the tech couldn't even open the door and I had to crawl out of the passenger side to get out of my car. They offered a 100 off and 10%. If I had been hit or in any type of accident I wouldn't not have been able to get out of my car. Wouldn't recommend this place. Go somewhere else Also why do they have you make an appointment at 8:15am only to have you wait until 3pm to get your car? When they said it would take the technician an hour and a half to do?
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January 2023 by Kathy M.
The service there is top notch. I drive by a Toyota dealership that's closer to my house just to go to Luther Brookdale Toyota. I highly recommend them and will continue to use them for all my Toyota needs.
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January 2023 by Amanda N.
Akeyella and Richie were amazing! Very knowledgeable and answered all of my questions! The prices were reasonable and they got me in and out same day!
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November 2022 by Jerry L.
Helped check out why hood wasnt shutting on New 2022 Toyota
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March 2022 by Lori Freeman
Had car serviced great job as always.
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October 2021 by Melody R.
The said they had a car they didn't. I ended up buying one thousands more. The power port didn't work & they refused to cover it under the 1,000 mile warranty. The car itself is great I love it. But that's because Toyota is great, not this dealer. I got a good interest rate because of my good credit.
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July 2021 by Karen S.
My car started losing oil while driving my last load after selling my house. I pulled off at an exit and stopped. I called my son and he recommended Luther Brookdale Toyota. The tow truck towed my car there. They assessed the problem and gave me a loaner to drive while it was worked on. Eventually I decided to just buy a new car and they helped me get a great deal. I would recommend them to anyone who needs a new car.
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December 2020 by Kevin S.
Having just purchased a used Sienna van I needed to find a new service dept, I've owned Fords for decades. Luther Brookdale Toyota was recommended to me and I'm delighted after my first visit. They had excellent COVID policies/procedures in place and executed flawlessly. The advisor was able to provide a detailed service history and open recalls, then let me know that the Toyota Care in place would cover all costs so we took care of all recommended maintenance. My vehicle was done much sooner than expected, the online check-out process made it easy to pick up the car without need to visit the cashier. I'll be back.
