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November 2024 by Sonny Knowles
Great service on my van, up to date communication, and friendly staff!
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November 2024 by Karl Andrew
Fabulous repair work on my vehicle! Car looks better than before the accident!
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October 2024 by Jake White
This was my first time being hit, and I have never been in this situation before. I was unclear on how to handle it and what was the best way to get my car fixed. I had the privilege to receive help from the Auto Body Professional Benjamin Awaijane. He helped me throughout the whole process of my transaction with Caliper Collision. He kept me up to date with everything that was going on with my car and he answered every question I had. Overall he relieved all the stress I originally was going through. Going forward I am going to recommend everyone to go to this location and work with Benjamin Awaijane. Benjamin Awaijane is the best out there and there is no one that can substitute his work!
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October 2024 by Shawn Lewis
They didn't tell me Insurance wasn't covering damage I would have paid for out of pocket. Felt like I'd have my car back in the 4.5 weeks they estimated per updates given. Instead was extended twice and turned out to be almost 7 weeks. Then 7 miles of driving check engine light came on. Took to dealership. Turns out Caliber dropped a bolt in engine during repairs. Needless to say I would not recommend to anyone.
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September 2024 by Allan Dittrich
They did a great job in repairing my car. Always kept me informed.
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September 2024 by mr dole
Sunny the best awesome customer service
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September 2024 by Shawyn Domyancich-Lee
I wish I could add a great review like so many others here, unfortunately, there were issues with the work I had done. I needed a windshield replacement due to a large, spreading crack. I have a Subaru and went to my local dealership and saw they worked through Caliber for auto glass services. I then booked my appointment through my insurance company. The communication to get the appointment set, drop off, and pick up were excellent. No complaints there. Once I got the car home I noticed that there was a piece near the review mirror that was not reattached correctly when they replaced the glass. I called the shop and they gave me a number for the glass people as they did not have glass onsite. I called the number and it was someone's private number so I never received a call back. I called the shop again and talked to a different person that gave me a different number and informed me that when they have glass cases they call Caliber glass and someone comes to their shop and does the repairs there. I called that number and informed the woman that took my call about what happened. She was apologetic and said she would email her manager right away and I should expect a call later that day. No call came. Meanwhile, the piece the wasn't correctly reattached fell into the housing where the eyesight camera is and I could not retrieve it. It had been nearly a week and still I never received a call. I called back to the Caliber glass and again the woman was apologetic and said she would escalate it to her manager now. Not long after I received a call from the general manager and he said he would dispatch someone to my house to take care of the issue. Later that day a tech came (think her name was Becca) and worked on the car. She got the plastic piece out and reattached it where it needed to go. As she was leaving I noticed that the housing where the eyesight camera is was now cracked where it hadn't been before. I managed to get her attention before she pulled away and told her what I saw. She took a look at it and was apologetic. She took several photos of it with her phone and said she would send them to her manager. They would order a new housing and Caliber Collision would call me once the part was in and replace it. It's now been over two weeks and I have not heard a thing. This is the most drama I've ever had in getting a windshield replaced. I'm assuming this place does great work when there are no issues, but when there are follow-up things that they did wrong, they don't know how to handle it in a timely manner, or in my case, at all. This is the first time I've used Caliber, but I will not use them anymore after this. If you decide to use them after reading these reviews, I hope things go well for you and they do the work correctly the first time. If not, good luck to you. Be prepared for frustration.
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July 2024 by PAKUE YANG
Good communication/uodates via texts. Prompt work, friendly service.
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July 2024 by Peter Vang
Booty experience.
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July 2024 by Penny Anderson
Shout out to Aaron! He is very knowledgeable and was really patient with me. I can be a handful sometimes. Thanks Aaron
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May 2024 by Louis Hall
5 Star! The best service i'v ever had! The Team in Brooklyn Park is absolutely amazing! Not only were they courteous and professional, but they were extremely knowledgeable and provided me with options tailored to my needs. The GM Calen Gilbertson, and service advisors Sunny, Joseph, Benjamin, Aaron and Frederick, the whole Team is committed to quality service.I take all my cars to Caliber! Louis Hall
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May 2024 by Melissa Samuels
If you want great service and great quality this is the place to go!
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May 2024 by Ruth Craft
Sunny at Caliber collision was super to work with. He kept me informed and my vehicle was ready before the promised date. It looks fantastic!
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May 2024 by Rosie Jacobs
This place is so great! I had the pleasure of working with Ben and he was so amazing. So professional and thorough with everything. Calliber collision is really lucky to have Ben working for them. My car looked fantastic when it was done!
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May 2024 by Paige Anderson
Aaron was very professional and informative regarding the status of my vehicle. Great communication overall and kind staff. I highly recommend this location.
