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January 2024 by Ron Skelton
Nobody ever answers the phone. Then I read the reviews and I'm glad nobody answered the phone. They sound terrible.
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May 2023 by Jonathan Do
Travel beyond was the perfect choice to prepare for my trip to Australia. MR: Thien Nguyen. He's also the owner of Spectrum Travel Agent ; He were spend time with me didn't miss a single detail in this trip for me of a lifetime ; Because this is my first time travel to Australia experiences that included all the explanation detailed instructions from him i have ever seen from other Travel Agency before i came to Spectrum Travel.PS: If you're plant to travel , I highly recommend this is the best Travel Agency & you will not be disappointed .
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March 2023 by Ben Doan
I’ve called this place asking if I could upgrade and pay for my parents upcoming trip to Vietnam from Comfort+ seating to Delta One FC Suites (since my parents booked through Spectrum at first) and the person I spoke (male) said that’s impossible and I said why, he just said you can’t do that and hung up on me. I then called Delta and was lucky enough to be able to upgrade them without any hassle. Not sure why Spectrum wasn’t able to do it especially if my parents purchased a Delta Comfort+ Refundable as shown on the their receipt. If it was an economy… I get, you can’t make changes because it’s sold as is. With all that, I called Delta‘s customer service and the agent was able to modify, exchange and transact the price difference and upgraded them to first class suites. I assume that whoever I spoke to at Spectrum just didn’t want to help, is rude and too lazy in wanting to do the little extra work of just upgrading them my parents. They also charge you a fairly high price for their service fee too if you go through them for booking. Poor customer service 0/5 stars if I could.
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March 2022 by Van Harwell (savvi)
I haven’t had a problem with them, so far so good
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March 2020 by Ann Nguyen
I call and ask Tammy nguyen to check for me a ticket from Taiwan to Minneapolis she rush and act Extremely rude. This lady is something else!
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March 2019 by Cuong Tang
Very friendly an helpful staff.
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March 2019 by Eric Judovsky
Awesome professional and affordable
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March 2019 by Doki Doki
Negative here! This place is scam and horrible customer service . Very expensive tickets and visa cost .
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March 2018 by Branden Patten
I'd give negative 5 stars if possible. Me and 3 other family members booked a trip to Vietnam through the airline and got a much better deal than Spectrum tried to give us. However, we still needed our visas from Spectrum travel. First, Tammy Nguyễn spelled my name wrong and I had to pay $30 to fix her error. I reluctantly did so and paid to rush it. When we arrived at the airport, Delta noticed the dates were incorrect on 3 of 4 visas, showing they had expired and would not let us board. We lost a day of our trip and paid extra to fly out the very next day as we finally decided to simply get our visas in Vietnam when we landed in Saigon. They did everything at the airport and kept the incorrect visas. Upon returning Tammy Nguyen said they would NOT refund us and blamed us for not heckling the dates on all four. DO NOT GO HERE! SCAM
