The U.S. Bank Branch in Brooklyn Park receives mixed reviews, highlighting significant variability in customer experience. Several reviews praise specific staff members as amazing, friendly, kind, helpful, knowledgeable, respectful, and humorous. The manager receives particular acclaim for being incredibly helpful, personable, and for delivering five-star service, with one customer noting the manager's actions made them feel supported. Another reviewer mentions a security guard and a personal banker who were helpful and put them at ease after a frustrating interaction. However, multiple customers report serious problems and express feeling very disappointed. Issues include difficulties cashing or withdrawing money even with apparent fund availability and confirmation, with procedures described as inconsistent or seemingly made up. One customer was denied a withdrawal from their regular account and felt the teller acted as if she did not want them there. Another cited a frustrating prior hold placed on a guaranteed cashier's check and problems sending a wire transfer, though this was resolved at this branch. Despite the positive interactions with certain individuals, the inconsistent procedures and some negative encounters lead customers to caution about unfamiliar faces and to seek service at other locations.
This branches phone number popped up on my office caller ID today so I answered. It was ultimately a Zelle scam so I hung up. Be aware of scammers calling from this number as it is mentioned in other reviews in here.
December 2025
As soon as I walked in I was greeted by the security guard very politely. I just needed to reset my password after my account was locked. Ariel and Samantha were very helpful, fun and friendly to talk to. This branch is always slammed and the workers at Brooklyn park do everything they can to try to help them.
September 2025
Me and Mo had a unique experience with each other yesterday. He really is just there to help people and is great at that. We both came away better than we came and he deserves all kinds of recognition for not only being able to learn from our experience but helping me learn too! Thank you Mo
