“Writing this review from MICHIGAN! I had a package I shipped that was stuck in a death loop and was supposed to go to GA. Somehow it was misrouted and was stuck between Austin, St. Cloud, and Minneapolis MN. My buyer was furious! I called the Austin, MN post office and spoke with MARK. He was AMAZING! Awesome listening skills, and he explained in simple detail that there are rare times the label, when scanned, shows it should go to post office A for the next leg of the trip even though the label says destination B. The package then gets stuck in a death loop and has to be 1) manually found and 2) manually rerouted by the postal workers...
Mark heard out my concerns, took ownership and made the sorters aware of the package, which the next day they did in fact come across! Mark got a new barcode processed on the package, sent the package on it's way properly and also followed up with me on a phone call. My package got to my buyer.
I cannot say enough good things about Mark, the sorters that helped, and the process that they enacted at the Austin, MN branch. Thank you all so much!!! Jason”
Post Offices
Post Offices
Post Offices
“Writing this review from MICHIGAN! I had a package I shipped that was stuck in a death loop and was supposed to go to GA. Somehow it was misrouted and was stuck between Austin, St. Cloud, and Minneapolis MN. My buyer was furious! I called the Austin, MN post office and spoke with MARK. He was AMAZING! Awesome listening skills, and he explained in simple detail that there are rare times the label, when scanned, shows it should go to post office A for the next leg of the trip even though the label says destination B. The package then gets stuck in a death loop and has to be 1) manually found and 2) manually rerouted by the postal workers...
Mark heard out my concerns, took ownership and made the sorters aware of the package, which the next day they did in fact come across! Mark got a new barcode processed on the package, sent the package on it's way properly and also followed up with me on a phone call. My package got to my buyer.
I cannot say enough good things about Mark, the sorters that helped, and the process that they enacted at the Austin, MN branch. Thank you all so much!!! Jason”