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July 2023 by Serg Zastavski
Friendly staff, they treat you well. Nice clean showroom.
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April 2023 by Bob D.
In the customer service waiting area, the TV is set to FOX PROPAGANDA. I asked staff who determines what the channel is set to. I was told the owner, Mr. Ryan has instructed the TV to be set on FOX. If this is the case, I will no longer use Ryan Chevrolet in Buffalo, Mn. for service and repairs for my vehicle and wife. I will also post Mr. Ryan's position to promote fake news.
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July 2022 by Charli Quinzelle
Never EVER buy a Chevrolet I have had issues now with TWO Chevy Dealerships lying to me. I went to Ryan Auto Mall and gave them my warranty information in which they told me we'd have to do a Consumption Tracking for my warranty to cover the cost of fixing my oil burning. For months I've been doing this. Tom from Ryan's calls me, I call him back, and he tells me the warranty doesn't cover it and it's going to be $3500! I ask him why I was told for the warranty to cover it we'd have to do this tracker, just to find out that the warranty won't cover it. He has NO explanation other than "the warranty doesn't cover it." Why was I lead on this trail of "the warranty requires this" if the "warranty doesn't cover it"? I can tell you why. Because the first person I took my vehicle to apparently DIDN'T do their job and call my warranty to ask if oil consumption was covered. SO! Tom says he's not going to argue with me, when one of his employees clearly made a $3500 mistake, and hung up on me! (Great customer service, Manager, Tom!) This is the first and LAST Chevy that I will ever own. This thing has been a pile of garbage and Ryan's Chevrolet in Buffalo and Chevrolet of Wayzata have been HORRIBLE to work with. Customer Service always apologizes, but does nothing. I was told I'd be talking to the GM, who I was not called by, but instead received a call from some guy named Dave who told me there's "no record" of being told my issue would be covered and "there's no way" they're going to do anything and he "will not" do anything because I don't have proof of what one of his service men verbally told me, which turned out to be wrong. I just called the ACTUAL GM, Mark Greffrud, and left a message. NEVER do business with Chevy because this is the run around, lying, belittling, not backing up their word, not fixing the wrongs, etc. that they feel good about representing. The GM update: Mark was EXTREMELY rude off the bat, short, combative, and absolutely unapologetic. He stated things like, "We'd never say/do that," "he wouldn't do/say that," "...even if he did" (finally) "...it's all hearsay..." and "it's not OUR responsibility to fix your car for free". And then HE hung up on me.
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May 2022 by Tara C.
Excellent service AS ALWAYS!!!Service prices are very reasonable, and better than any other certified dealership I have been to in the past! I received quotes from a few different places for new tires, and Ryan beat out all of them by quite a few hundred dollars. PLUS I have peace of mind because I know I am receiving excellent service, too!!They are #1 all around.Scott in the Parts Department helped me a month ago with finding the right accessories for my vehicle. He was so helpful and knowledgeable! He took extra time to be sure everything was done right and saw me through each step of the process. He was so easy to talk to and explained all of my options based on what I was looking for. You rock, Scott!Brad in service is exceptional!!! I always know I am in great hands with him and his team. I appreciate all he has done for me! Brad, you are the BEST!!Chad handled our vehicle sale last year and we love him! He took the time to show me how to use all of the features on our new vehicle. He knows his stuff.The entire staff here is really great. It's a friendly environment where everyone is happy to help. Glad we stumbled upon this gem of a business! You won't be disappointed :)
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May 2022 by Marcus Dalbec
Absolutely terrible. Brought it in for a brake sensor issue and gave me the run down on how I needed two new front wheel assemblies and new brakes. Brought my vehicle to a smaller shop near me and found that my tie rods and sway arm were basically non existent and my front wheels had major wear on them. Ryan chevy did not even mention that issue in person or on the paper work. They were ready to just have me pay for my repair and still leave the car dangerous to drive. If you are going to have work done on your car I would suggest bringing it somewhere else.
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February 2022 by Dont M.
Went in for a Oil Change/Tire rotation on a 1500 Silverado. Before arriving at the doors, I marked my two back tires LR and RR just out of curiosity if they actually rotate the tires (I did take photos before and after with a time stamp). Upon completion of for mentioned Oil Change/Rotation, I jumped into my truck and drove to end of the parking lot to check the tires. Upon inspection of the tires I noticed the RR tire hadn't moved. So I proceeded to go back and ask why on a 4x4 vehicle they weren't cross rotating the 4 tires that I paid for. They proceeded to tell me they only rotated the two drivers side tires cause they were 4/32 depth difference. I then looked at my inspection sheet where it says my tires are all 7/32 depth. To which they said GM makes them take the lowest depth and put that on the Inspection sheet. (Which doesn't make sense, cause how you supposed to know if you have any uneven wear). To which he said my tires were all 7/32 or 8/32 depth (not what the "tech" said). Now I know that if the tires are all within 1/32 depth of one another they should be cross rotated especially on a 4-wheel vehicle. Oh an i might I add, they only rotated (2) of my tires, but you can bet on my printed receipt I'm getting charged for a 4-tire rotation (I have photos). I didn't go get any money back cause I hadn't realized they only "rotated" 2 and not 4 till later. But their solution to the problem is to give me a sheet for a free tire rotation, like I'm going to trust you enough with my vehicle to actually rotate my tires ever again. I just wanted to write a review to inform anyone that actually reads this lengthy review, just be cautious when getting a tire rotation from Ryan Oil Change
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January 2022 by Squirrely
I can't speak for the sales department, but the service department is top-notch. Their quick lane services are fast and the employees have always seemed honest and helpful. I've had my vehicle in for scheduled service a few times and the service advisors and service manager have always been accommodating and helpful. I would highly recommend the service department should your vehicle require maintenance or repair.
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September 2021 by mark Weispfening
Great customer service
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June 2021 by Scott M.
This dealership doesn't seem very professional, or understand customer service. Ordered a 120k Escalade. Came in with the wrong boards on it so was ordered incorrectly. Asked how this mistake happened but their is no answer how it happened? No anything, obviously someone made a mistake. Not the end of the world. But when talked about with the dealership, options were pretty much take it or leave it, or buy this one and order another new one? Really? I have already waited 9 months for this one. No attempt to try to make it right. Ok still, very hard to get this vehicle during these times so moving on. 1 day after we took vehicle home we noticed a scratch/tear in the leather armrest. About a quarter to a half inch. Again not a big deal, every dealership has a leather guy and this is super simple to fix. Let them know and asked when their leather guy would be in. They gave a day and said it would be 40 dollars. I couldn't really care less about 40 dollars but still said should you guys fix this being 1 day old and we know nobody was in that seat. Salesman went to the boss and the boss said he won't pay for it that we had to have made the scratch. Wow. So your saying I'm lying to you to get out of paying a 40 dollar tab. Salesman grumpily said he would just pay the 40 dollars. If I was the salesman I would tell the customer that it's no problem and we would take care of it even if I was paying out of my pocket. Never be grumpy and tell the customer the dealership won't pay it so I'll just pay the money from my own pocket. I'm not hard up to have a salesman pay a 40 dollar bill for me but the professional way to handle it would be the dealership step in. I was able to look past some of the things earlier in the process. Vehicle being ordered wrong, the dealership not knowing even as much as me on the status of the vehicle in production, and when it would arrive, vehicle coming in slightly wrong and given insulting options. I've bought 2 vehicles from here in the last 3 years that equal to 200k and this is the professionalism that comes with it? This little 40 dollar fix and the insults assuming that I'm lying and had to have made this little scratch have now cost this dealership any future sales with me and anyone else that may ask my opinion. Maybe this will reach someone that understands customer service, and how to retain customers, because they are way off page. If I make mistakes I admit to them and look for a resolution. I would never directly or indirectly tell Someone their lying in a situation like this. This isn't the only dealership that I use and do know what good service at a car dealership looks like. Sucks that this is the only Cadillac dealer within an hour for me, but I will not be buying another vehicle from here, they do not deserve my business nor do they seem like they appreciate it.
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May 2021 by Jess W.
I bought private party, then brought in my 2014 Chevy Suburban for a new shark fin antenna well over a year ago now. Maybe even more than 2 years ago. I waited to write this review for so long to make sure I wasn't ignorantly accusing and leaving a bad review with the wrong understanding. When I picked up the suburban after the antenna installation it ran horrible. I could hardly drive it. It felt like the transmission was slipping badly throughout all of the gears. Knowing they had only done the Antenna I wasn't at all thinking it was Ryan's fault. I brought it back in shortly after picking it up. They kept it over night and diagnosed it. Now I'm told it needs a transmission, rear end, and transmission cooler lines. I scheduled to have the work done and they were going to match a competitors coupon of 10% off service work. It was still going to be over $7,000 in repairs. Figuring I'm having it all replaced and not rebuilt I continued to drive the suburban for the next few days before the work was scheduled to start. At some point I was stopped at a light. For the first time I noticed it was chugging and sputtering at a stop. So I tell myself, okay that's not the transmission. I put a scanner on it myself this time. Sure enough it pulls a code for a misfire. I believe it was on cylinder 3. I pulled the plug. It was rusty, completely shot, and it was a different plug than all of the rest of the plugs. I put in 1 new plug and drove it around. Problem fixed. I of course changed all of the plugs and wires after that. So now 30,000 to 40,000 miles later and still no transmission or drive train problems. I firmly believe Ryan tried to screw me over and somewhat believe that they put that bad spark plug in my truck when they had it in for the antenna. Perhaps they seen s***** and dollar signs when they had it in for the antenna. Considering I had replaced every single steering, suspension, and breaking part in it. I guess they thought I paid handsomely for all of that work and wanted to see how many thousands they could take me for. Call it a coincidence if you will, but my Suburban ran perfect before taking it in. With that 1 bad plug I didn't even make it a block away from their shop before the problems started. Add that to the fact that they had it in to diagnose it, they put it on their scanner (which I'm sure is way more high tech than the cheap one I used), and then came up with a repair bill for a Transmission, the Cooling Lines, and a Rear End. This company has SCAM written all over it. I will never come back and I advise everyone to stay away from their mechanics!
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August 2020 by Cami T.
After being disappointed with another chevy dealership in central MN I was looking for another location to service my vehicle. I found Ryan Auto in the area and figured I try. Sadly it was a mistake. Not only did they neglect to get signed paperwork for unexpected costs but they neglected to tell me costs had incurred following my warranty work. This all is doubled by my service department rep Brad telling me he didn't care about reviews and assumed I knew my no deductible plan had a deductible when visiting other dealerships for work! OF COURSE I didn't know! That's why I was trying to find a new place. Not to mention the wrong parts order and it took much longer than I was expecting for the repair. This was after several phone conversations with service rep Brad telling me that the extended warranty company was covering the work; that I was on a no deductible plan... But that wasn't the case when I picked up and I owed a bill. Sadly I will not buy Chevy again or visit a Chevy dealership unless absolutley necessary because it's clear they do not care much about customer service.
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May 2020 by Robert K.
05/18/2020 I had rear wheel liners installed on my new 2020 Silverado today after it was completed I walked past the rear wheel and noticed that of the three screws holding the lower portion of the liner only two were holding the third was an inch away from the liner. I checked the other side and it was the situation. the truck had to be brought back into the shop to correct the problem. I don't mind paying what Ryan charges for shop time but expect it to be done right the first time. I should'nt have to check the mechanics work. Not satisfied
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September 2019 by Chelsea A.
Bought a brand new Jeep from them and 5 days later it overheated and almost blew up. Had to have it towed 90 miles back to the dealership. They never even offered us a loaner until we set foot in the store the following day bc nobody would help us or return a phone call. We were promised a reimbursement check for the tow and still haven't received payment and it's been 7 weeks.... Worst experience ever! I will never buy anything from them again.
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August 2019 by Gregg Murray
Salesperson said this to me when explaining why he didn't have the car which he assured me was there when I called prior to making the 45 minute drive: "I lied". Okay. Real good. So we start with, "I lied". It really can't get better from here. And they wonder why used car salespeople get a bad reputation. Huh. I can't imagine...
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August 2019 by David Cindy Czupta
Express lube staff are extremely rude and provide horribly slow service. On this particular visit I watched staff stand around and watch other techs work on one car while the other bay sat untouched - when my car is the 2nd in line outside I shouldn't have to wait almost 2 hours to leave for an oil change and tire rotation. I bought my vehicle at Ryan, I have had all service done at Ryan, but after the last 3-4 trips and dealing with this particular group of staff I will find a different dealer.
