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September 2023 by Janine Grosch
Always so helpful and kept me informed throughout the day. Price quoted was the price I paid. Great staff. Highly recommended.
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September 2023 by Denise Lagou
Tim Adams was great very friendly, personable, made sure I had everything I needed.
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July 2023 by Serg Zastavski
I came in for service. My car had an issue. I'm so impressed with my experience. Brad H was so knowledgeable, they fixed my problem and explained everything to me. The mechanics here are experts! I did not expect this level of care for me and my vehicle and genuine eagerness to help. They went out of their way to help me! They even fixed a recall. I will come here from now on.
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April 2023 by Gwyn Simpson
Great service every time I go there. Friendly and knowledgeable. Will keep using them for my vehicle needs
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April 2023 by Bob D.
In the customer service waiting area, the TV is set to FOX PROPAGANDA. I asked staff who determines what the channel is set to. I was told the owner, Mr. Ryan has instructed the TV to be set on FOX. If this is the case, I will no longer use Ryan Chevrolet in Buffalo, Mn. for service and repairs for my vehicle and wife. I will also post Mr. Ryan's position to promote fake news.
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February 2022 by Dont M.
Went in for a Oil Change/Tire rotation on a 1500 Silverado. Before arriving at the doors, I marked my two back tires LR and RR just out of curiosity if they actually rotate the tires (I did take photos before and after with a time stamp). Upon completion of for mentioned Oil Change/Rotation, I jumped into my truck and drove to end of the parking lot to check the tires. Upon inspection of the tires I noticed the RR tire hadn't moved. So I proceeded to go back and ask why on a 4x4 vehicle they weren't cross rotating the 4 tires that I paid for. They proceeded to tell me they only rotated the two drivers side tires cause they were 4/32 depth difference. I then looked at my inspection sheet where it says my tires are all 7/32 depth. To which they said GM makes them take the lowest depth and put that on the Inspection sheet. (Which doesn't make sense, cause how you supposed to know if you have any uneven wear). To which he said my tires were all 7/32 or 8/32 depth (not what the "tech" said). Now I know that if the tires are all within 1/32 depth of one another they should be cross rotated especially on a 4-wheel vehicle. Oh an i might I add, they only rotated (2) of my tires, but you can bet on my printed receipt I'm getting charged for a 4-tire rotation (I have photos). I didn't go get any money back cause I hadn't realized they only "rotated" 2 and not 4 till later. But their solution to the problem is to give me a sheet for a free tire rotation, like I'm going to trust you enough with my vehicle to actually rotate my tires ever again. I just wanted to write a review to inform anyone that actually reads this lengthy review, just be cautious when getting a tire rotation from Ryan Oil Change
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December 2021 by E Gerasimenko
You would think being a Chevy dealer they would be able to fix and diagnose the problem in a reasonable time. My Tahoe ended up in their shop at least 3 times possibly 4 for the same problem. Each time we went back something else happened to break on our Tahoe as well. Not saying they caused the other issues but we we're OUT THOUSANDS OF DOLLARS and the original problem was never resolved!! Went and got a 2nd opinion elsewhere here in Buffalo and it was fixed the first go around. Just really disappointing knowing we could have saved ALOT of money.
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June 2021 by Scott M.
This dealership doesn't seem very professional, or understand customer service. Ordered a 120k Escalade. Came in with the wrong boards on it so was ordered incorrectly. Asked how this mistake happened but their is no answer how it happened? No anything, obviously someone made a mistake. Not the end of the world. But when talked about with the dealership, options were pretty much take it or leave it, or buy this one and order another new one? Really? I have already waited 9 months for this one. No attempt to try to make it right. Ok still, very hard to get this vehicle during these times so moving on. 1 day after we took vehicle home we noticed a scratch/tear in the leather armrest. About a quarter to a half inch. Again not a big deal, every dealership has a leather guy and this is super simple to fix. Let them know and asked when their leather guy would be in. They gave a day and said it would be 40 dollars. I couldn't really care less about 40 dollars but still said should you guys fix this being 1 day old and we know nobody was in that seat. Salesman went to the boss and the boss said he won't pay for it that we had to have made the scratch. Wow. So your saying I'm lying to you to get out of paying a 40 dollar tab. Salesman grumpily said he would just pay the 40 dollars. If I was the salesman I would tell the customer that it's no problem and we would take care of it even if I was paying out of my pocket. Never be grumpy and tell the customer the dealership won't pay it so I'll just pay the money from my own pocket. I'm not hard up to have a salesman pay a 40 dollar bill for me but the professional way to handle it would be the dealership step in. I was able to look past some of the things earlier in the process. Vehicle being ordered wrong, the dealership not knowing even as much as me on the status of the vehicle in production, and when it would arrive, vehicle coming in slightly wrong and given insulting options. I've bought 2 vehicles from here in the last 3 years that equal to 200k and this is the professionalism that comes with it? This little 40 dollar fix and the insults assuming that I'm lying and had to have made this little scratch have now cost this dealership any future sales with me and anyone else that may ask my opinion. Maybe this will reach someone that understands customer service, and how to retain customers, because they are way off page. If I make mistakes I admit to them and look for a resolution. I would never directly or indirectly tell Someone their lying in a situation like this. This isn't the only dealership that I use and do know what good service at a car dealership looks like. Sucks that this is the only Cadillac dealer within an hour for me, but I will not be buying another vehicle from here, they do not deserve my business nor do they seem like they appreciate it.
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May 2021 by Jess W.
I bought private party, then brought in my 2014 Chevy Suburban for a new shark fin antenna well over a year ago now. Maybe even more than 2 years ago. I waited to write this review for so long to make sure I wasn't ignorantly accusing and leaving a bad review with the wrong understanding. When I picked up the suburban after the antenna installation it ran horrible. I could hardly drive it. It felt like the transmission was slipping badly throughout all of the gears. Knowing they had only done the Antenna I wasn't at all thinking it was Ryan's fault. I brought it back in shortly after picking it up. They kept it over night and diagnosed it. Now I'm told it needs a transmission, rear end, and transmission cooler lines. I scheduled to have the work done and they were going to match a competitors coupon of 10% off service work. It was still going to be over $7,000 in repairs. Figuring I'm having it all replaced and not rebuilt I continued to drive the suburban for the next few days before the work was scheduled to start. At some point I was stopped at a light. For the first time I noticed it was chugging and sputtering at a stop. So I tell myself, okay that's not the transmission. I put a scanner on it myself this time. Sure enough it pulls a code for a misfire. I believe it was on cylinder 3. I pulled the plug. It was rusty, completely shot, and it was a different plug than all of the rest of the plugs. I put in 1 new plug and drove it around. Problem fixed. I of course changed all of the plugs and wires after that. So now 30,000 to 40,000 miles later and still no transmission or drive train problems. I firmly believe Ryan tried to screw me over and somewhat believe that they put that bad spark plug in my truck when they had it in for the antenna. Perhaps they seen s***** and dollar signs when they had it in for the antenna. Considering I had replaced every single steering, suspension, and breaking part in it. I guess they thought I paid handsomely for all of that work and wanted to see how many thousands they could take me for. Call it a coincidence if you will, but my Suburban ran perfect before taking it in. With that 1 bad plug I didn't even make it a block away from their shop before the problems started. Add that to the fact that they had it in to diagnose it, they put it on their scanner (which I'm sure is way more high tech than the cheap one I used), and then came up with a repair bill for a Transmission, the Cooling Lines, and a Rear End. This company has SCAM written all over it. I will never come back and I advise everyone to stay away from their mechanics!
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December 2020 by Squirrel Bobber
20' Chevrolet Colorado. I've had warranty work, drivers side window replacement, oil changes done, bought parts for my Colorado here. Everything has been a good experience.
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December 2020 by Doug Patri
Had a bad wiring harness they replaced 2 months later same problem occurred they gave me a loaner fixed problem and did not charge me anything and apologize for inconvenience always very courteous and friendly been going there for over 20 years very satisfied with service
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November 2020 by THOMAS BRYAN
Got 3 cars worked on, PM’ed, and winterized. They accomplished all 3 in 2 days professionally and cleaned and washed each afterwards. I’ll only use Ryan’s.
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October 2020 by Ryan M
There I was, two days away from taking my family on a road trip.No check engine light, no warning, just a truck that wouldn’t start.I called for an appointment. The earliest they could get me in was a day after I was to leave for vacation.I explained my situation and asked if I could get squeezed in. They said bring it over and they’d make it work.I brought it in the next morning. Got a call at 10 with the issue. Got a call at 1, and it’s fixed. It was a shorted out starter.I cannot say enough good things!Well done!
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October 2020 by Ted Pribyl
I worked with Tom Sherwin service advisor I am very happy!
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September 2020 by Erv Schoppe
Fixed oil leaks missed on the certified inspection. Did a good job but this is the second time this has happened on a 41000 mile, 2017 Cadillac. Not sure if the cause was remedied or just fixed the leak. When I asked, the answer was “well, you still have a couple more years left on warranty “. Not exactly reassuring. They were professional and accommodating otherwise.
