Brocks Flooring is highly praised for its excellent customer service and quality work. Customers appreciate the knowledgeable and helpful staff, especially Ciara, who is known for her responsiveness, thoroughness, and quick assistance with quotes and scheduling. The installation team, led by skilled professionals like Will, Mason, and Marvin, is commended for their efficiency, respect for property, and willingness to go above and beyond, such as reassembling fixtures at no extra charge. The company handles a variety of flooring projects, including carpet, laminate, and hardwood flooring, often working with spaces around 1500 square feet. Customers highlight the accurate estimates, smooth process, and beautiful final results, with some projects involving intricate matching of new and existing flooring. Throughout the process, the team demonstrates a genuine commitment to customer satisfaction, with staff members willing to make multiple visits, assist with plan changes, and fix minor details. Overall, Brocks Flooring is highly recommended for their professionalism, quality craftsmanship, and dedication to ensuring happy customers.
Loren was great to work with through changes to the plan and estimate to fixing some minor details at the end of the job. Everyone says they want a satisfied and happy customer, but they really mean it and follow through.
February 2025
I had a great experience with Ciara. I needed a carpet install quickly. Ciara was able to come to my home with carpet samples soon after I had reached out to her. She took measurements and sent me a quote the next day. We were able to get our carpet installed the following week before my requested date😊!
December 2024
Would give 10 stars if I could! Ciara is great to work with. Very knowledgeable and made very good suggestions. Came out several times to be sure of everything. Followed up on phone and was very responsive and thorough. Had the best floor installer, Will!
