-
March 2024 by Joseph Badeaux
Awesome experience with the staff on each end of my journey. This was a one way from Minnesota to Wyoming and the people I got to deal with were so friendly and knowledgeable.
-
July 2023 by Kristina Castle
The Desk Clerk Mohan was very kind, professional and quick. We will be using this location again!!
-
June 2023 by Aaron Bernstein
The ABSOLUTE WORST place to rent a moving truck. We reserved a moving truck 2 months in advance to pick up at 12pm on May 25. We arrived at this location and I was informed that someone was supposed to have called us 2 days ago because they only had 2 truck and both were in for "oil changes" and that the "manager" forgot to call. The employee working REFUSED to do anything and told us to call the 1-800 budget number to reserve a new one and he wouldn't be able to do anything because it wasn't his fault or responsibility. Literally the WORST EXPERIENCE, to the point this location should be closed with their staff fired. We drove 20 minutes out of our way to a budget located in Bloomington who took care of us
-
April 2023 by Eli Hauschild
I had a reservation 2 weeks in advance for a 26’ truck. I even got an email confirmation 2 days before picking it up. I checked my reservation online 2 hours in advance and it was still valid. Drove an hour to get here, only to find out they didn’t even have a truck. Said it was cancelled. I had taken time off work, had to coordinate with a bunch of different family to plan this move that’s a 4 hour drive away. All that down the drain due to complete lack of customer care. Hope Budget goes down with the economy.
-
March 2023 by Victoria Pena
I reserved a truck for my move this weekend. When I arrived at this location I was told they didn’t have a truck for me. The employee had been told the previous day but no one reached out to me to let me know.
-
July 2022 by Lisa Dus
The gentleman running things could not have been kinder to us. We were in a real jam, and he helped us so much! Definitely a 5 star place!!
-
March 2022 by Allison Zehrer
I wish I could give 0 stars. Professional SCAMMERS HERE! I rented a truck for over the weekend (pick up and drop off same day) & I was quoted at $40.04 for the rental. They needed a $150 deposit when I came to pick up the truck. Fine. However, today I got notified from my bank saying they charged me ANOTHER $154.52. So now I am short over $300 in my account and cannot get ANY ANSWERS. I also have not received a receipt. The customer service here is truly terrible. If I don’t get any resolution I will have to file a complaint with the BBB to get my money back. Very disappointed in budget.
-
February 2022 by Derek Tillemans
Mohamed always provides me excellent customer service, the best vehicles he has, and the outstanding support! I rent many cars, and an occasional moving truck as well...he is my first choice!
-
December 2021 by Phillip K.
I've been recently involved in a car accident and needed a rental. The vehicle I request was later not available when I arrived but Muhammad took care of me. He got me a nice SUV and Made sure I was taken care of and answered any questions I asked. Made my day a lot easier and I'll be sure to rent from here any chance I get. We'll respected people who commitment to their work.
-
November 2021 by Steve Coggins
Can I give them zero stars? I reserved a truck and they sent a confirmation email 2 days before the pick up. When I arrived to pick it up they didn't have any trucks. UPS and Amazon are taking them all. They offered no solution. Will never use them again.
-
September 2021 by Melanie V.
We booked a moving truck 2 months in advance. We got a call on Labor Day weekend from Mohammed, days before we move states, stating that our truck isn't available and for us to call customer service. He assured me that they would move our reservation to Bloomington or Minneapolis since they will have trucks available. Customer service told me that there are zero trucks available and that we are SOL. Not only were we deceived, but Mohammed lacked empathy and was short and rude on the phone. Don't use this location unless you want anxiety and to waste your time.
-
April 2021 by Adam Miller
NOT WORTH IT. DO NOT USE BUDGET RENT-A-CAR, WHAT A NIGHTMARE. LA branch charged us $250.00 cleaning fee after returning the car for "Excessive Interior Dirt - Sand". I have the pictures of this "Excessive Interior Dirt - Sand" posted below. Mild sand from the beaches we visited. We Googled a car cleaning service in LA and for $60.00 they'll detail your car, clean it up and down, polish, etc and wash the exterior. Budget is charging $250.00 for 90 seconds worth of vacuuming. This is a disingenuous cash grab at best. I hope it's worth it for them. I will happily pay more for their competitors in the future than give these thieves my business ever again. For your own good, do NOT ever do business with Budget or its partner companies. My wife and I are going to go out of our way to ensure this costs Budget more than $250.00 in business with an exhaustive social media campaign. Friends of ours on FB have shared experiences with competitors to budget. In one example, their baby vomited in the back seat and despite best efforts to clean the seat, the smell lingered and they were sure their rental service would charge them to replace the seat. The budget competitor did not charge them for that. Yet we are getting charged $250.00 for light sand and Budget won't budge. DO NOT RENT FROM BUDGET. PAY MORE FOR COMPETITORS WHO ENGAGE IN HONEST BUSINESS PRACTICES. PLEASE COPY AND SHARE THIS EVERYWHERE.
-
April 2021 by S Plank
Person working at counter was not wearing mask correctly (below nose). I was told i could not rent vehicle with my debit card, that budget does not accept debit cards which is incorrect!! Wasted my time!
-
January 2021 by KATHRYN LINDER
Reservation made for 10am pick up in Burnsville of 24 ft truck. Got there only to find out they don't have one! OPTION 1: wait 2 hours while they have one from Minneapolis to be delivered. OPTION 2: wait 1 hour while they go get a smaller truck from Bloomington. I made my own 3rd option... go to Uhaul!!!!
-
December 2020 by Amelia McGee
Do not go here!! I was allowed to make a reservation but they were out of trucks for the last 2 months. They charged me anyways!