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July 2023 by Johana R.
So far this week I met Lynn at the Lancôme area and Paula at the ester lauder area . Both times each lady make me feel welcome . Both ladies so helpful and with an amazing smile at all times . I went to the Southdale mall macys and the treatment was something else , I will never go back to that location . We should welcome every guest as equals no matter what they look like or what they wear . I work customer service and have a smile for each of my customers and always are willing to help with any issues that they bring to my attention . I just want to thank this Teo amazing ladies for an awesome service .
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July 2022 by Pat T.
Stoped by Macys Burnsville store today and had the most pleasant shopping experience! Jonna in Shoes and Patty in Clinique were extremely helpful and gracious! I definitely will be returning soon
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December 2021 by Mary T.
Over a decade ago, I used to shop at Macy's often. I loved Style and Co.'s line of clothing. To this day, I have a handful of pieces that I still wear. When I bought them, I barely fit into them. Now, they fit like they should! A couple of years ago, I loved looking at the Kipling handbags section. On this trip, I am using three different Kipling bags. I changed my game to include a backpack as my carry-on item and got a lovely compliment on how vibrant the purple colour was by a fellow passenger. After having some lunch in Burnsville a few days ago, I drove around and spotted this Macy's at Burnsville Center. I hadn't been to a Macy's store in over two years and felt that it was time. I parked in front of this store. There was plenty of parking. I was closest to the mattress department. It was tempting to take a nap here! Sadly, the purse section did not have Kipling. How disappointing! You can still get Kipling merchandise off Macy's online site. It had Saks and a few other brands that didn't speak to me at this sstore. There was a table with discounted prices on purses, so that sale was encouraging. I ended up in the last-chance clothing section on the second floor, close to the women's washroom. I saw a nice zippered hoodie from Tommy Hilfiger. I tried it on and it fit. It was 70% off. The problem? It didn't have pockets. All my hoodies have pockets. Is it so bad in this world that we are skimping on pockets now?! Sadly, I put this pocketless hoodie back on the rack. Bummer. I need pockets. The only Tommy HIlfiger items that I own are ankle socks. I loved the Christmas ornaments here. The food-themed ones caught my attention. Who doesn't need a shiny hamburger ornament on their Christmas tree, right? My experience was fine as a browsing customer. However, if I were determined to get Kipling items, I would have been disappointed. I am glad that this store is still alive and kicking, though. The rest of the mall seemed eerily quiet on a weekday days before Christmas. (485)
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October 2021 by Jaime O'Donnell Neumann
I returned a pair of shoes, the gentleman at the Macy's Burnsville location for some reason could not complete the return (yes we had the card used to purchase and the receipt) so he said we would get a "check" in the mail. We wait for two weeks and end up with a Macy's voucher, I don't have any use for it, so we head back to the store, a woman was working this time, she said that the gentleman told us the wrong information about the way that 'return' was going to work out, s
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September 2021 by Myka C.
The lady working the customer service counter today was miserable. I just had a simple online return and that seemed to be a huge inconvenience to her. Sad.
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January 2021 by Bonnie D.
I came here to return an online purchase. I love buying online; I kind of avoid stores if possible. But I'm cheap and I don't want to pay return shipping. So, here I am. The return process was seamless. I had my box and the return slip, and the lady was super fast - I was done in under a minute! I shopped the store a bit. For looks, it's like the rest of Burnsville Center - dark, needs to be redone. Except for the furniture area, which is new, and nice. If I were needing a sofa, I might stop here.
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March 2020 by Irene Moore
You could have an adequate number of staff working your departments. A recent visit offered empty customer service desks and other customers complaining of getting "attitude" from the one staff member they encountered. So I left, and probably won't be back
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September 2019 by Christine Kroeg
not today. went in to look at women's suits and professional work wear. they stopped, at least at this store, selling suits. they have a small section of jackets and pants separates and maybe 2 had a skirt option. oh and if you are not size 12 or less forget it. and those are small sizes. if you're a 10, buy a 12. it's no wonder so many stores are gone from this mall. but 1/2 the upper level of Macy's is covered in furniture and mattresses and not 1 customer, never is. my guess is they would sell more professional clothing then furniture. and help to answer a question.....no where to be found. when you did find someone all I did was get a blank stare and an "I don't know, all were have is what you see.
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September 2019 by Guadalupe Ramirez
Everything is great! love going there special when they have Estee Lauder spend so much get free gift.
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July 2019 by Albert H.
Worst service ever. There are 2 associates working and the one that's supposedly helping me said she won't be able to help me till 2 when she clocks in which is in another 8 mins, meanwhile she is helping another customer. Live been waiting 25 mins to buy a pair of shoes . I will never return to Burnsville Macy's ever
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May 2019 by Joe Apling
Always Great customer service
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January 2019 by Melissa Poor
Used to be my favorite Mac to shop at- customer service has been lacking lately. I am a mall employee and went to grab some mascara on my lunch break. I was denied service due to the only team memeber on staff on “breakâ€.
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October 2018 by Victoria Wheelock
I came in to buy new foundation and get color matched, Maddie was very patient and helpful and found the perfect fit for me. Definitely recommend Maddie and Mac in Burnsville Macy's.
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October 2018 by Majdi S.
I don't shop there often. 2 weeks ago i went to buy b-day present for my wife. Had worst experienceexperience. in perfume dept looking for help. Waited 45 mins!! The "I'll be with u in a moment. .." is the only service u will get. Theres only 1 lady helping 7 customers, and 1 lady that only sells clinigue brand. Best they could do is fetch me a young kid from men's clothes dept! Asked for perfume recommendation, "..they're all good." Ok. I ask, How much is this bottle?... goes away to check price with the 1 lady who already busy and can't help. Waited 10+ mins, then i walked to the men's suits dept. Asked to speak to the mgr. He got her on the phone. I told her I'll never shop at this store again and wanted her to know why. Don't shop there. Waste of time! !
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August 2018 by Daniela Garcia
The girl who helped me at the counter today was the best ! Probably the best MAC shopping experience I've had. She was very knowledgeable about the products and offered advice which I greatly appreciated. With customer service like that, I don't think twice about shopping there.
