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November 2025 by Jane Doe
If I could rate this a zero I would… Sellers beware! I dropped off a giant basket of clothes and they did a no buy on me which I found odd given lots of the items were gently used (some wrinkles and no stains) but upon returning home I noticed a few more expensive items were missing that I told my sister she could have if they didn’t buy them (Nike tracksuit, and few other name brand items) so it seems they helped themselves to my items for free. So unless you’re trying to donate I’d steer clear!!
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November 2025 by Zachiriah “Maddod” Patterson
We shop here a little for our 4 month old baby but it isn't the greatest place in my opinion. The used prices are a bit high priced considering the used status . I don't expect to pay over 50% for a used unwashed item. We did purchase some warm clothing items as we picked through for the lower prices. For sure had to let them soak in the wash at home to get the smells out. But over-all good selection for everything a baby would need from birth up to toddler.
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November 2025 by Marsha Edwards
I’ve tried giving this place so many chances — way more than I should’ve. Every time I walk out, I swear it’s the last time… but somehow I keep going back. Well, not anymore.
The staff are rude, unhelpful, and make you feel like you're bothering them just for existing. No warmth, no patience — just attitude. And don’t even expect a receipt or explanation for what they’re giving you for your items. It always feels like I’m getting ripped off.
They’ll hand you a small amount of cash with zero breakdown, no transparency, and act annoyed if you ask any questions. I leave feeling like I’ve been hustled, not helped. There are other resale stores that treat people better — I’m officially done with this one.
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October 2025 by BeZerk Aveli
Great place with good quality toys and clothes for an affordable price. Been going here for years
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October 2025 by Autumn Reed
Absolutely my go to place for buying all of my babies clothes, shoes, toys, and more! They always have such good deals and are so friendly. Thanks once upon a child!!
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October 2025 by Danielle Casares
By far the BEST Once Upon A Child store I have been in. Huge selection, organized, and staff were absolutely pleasant to work with. Great job everyone!
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September 2025 by Staci Sele (Staci)
Friendly gals inside the store!
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July 2025 by Cory Race-McLane
I was initially planning to visit with a trunk full of items, but after reading the reviews, I’ve decided against it. Many of the negative reviews have gone unanswered by the owner, despite raising valid concerns that deserve a response. In the few cases where the owner has replied, the responses seem dismissive and do not directly address the issues raised by the reviewers, which is concerning.
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July 2025 by Oxana
I brought in a box of clothes and some large toys/equipment. They took my name and number on a post-it. 1.5-2 weeks rolls by and I remember/realize I never heard from them. I forgot since I was moving and unpacking. I call, turns out I'm not in their system. I checked, got no phone or text from them, and the items just disappeared - whether they kept stuff for free or threw it away, no record of what happened. Frustrating! I would rather have donated whatever they wouldn't take rather than throw it all away, or maybe they kept some stuff for free. Big unknown!
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May 2025 by Boozie Bee
Second time I’ve come to this location and been turned away. First time it was because they apparently stop selling 2 hours before closing which fine whatever I guess never was told that at the Shakopee location. Now today less than a week later I’m turned down AGAIN because “one staff member went home so they can’t sell anymore”. Bullshit. Absolute bullshit. Don’t understand why they’ve gotten so awful at service lately but I will unfortunately have to drive out of my way to sell clothes because the Burnsville one is always having “problems”.
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April 2025 by Slipperynative Baby
I do not recommend selling anything to them every single time I go here to sell they tell me they aren’t buying anymore no matter what time I come to the point I now call before I go and they tell me that they are still buying I live 5 mins and by the time I’m there it’s always we’re not buying anymore the one time I went there where they took my stuff I brought a baby swing brand new in box name brand they opened the box it was in then threw the boxes away and tried offering me 5$ when it was over 200 dollars if they would of put everything back in the box I could’ve sold it for wayyyyyy more on Facebook or something and most of the workers are super rude
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March 2025 by juana cazarez
i love selling my sons outgrown stuff here. the girls here are always so sweet and kind. they are always so neatly organized and have everything done within a timely manner. definitely one of the better ouac!
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March 2025 by Jacob Wegleitner
My wife called yesterday to see if this location was taking clothes in for cash and the staff confirmed that they were indeed taking clothes in. I drive 20 minutes to drop them off about 30 minutes after my wife called and was told they aren't taking clothes. Wait what? We literally just talked to you.
Today, I drive in to drop clothes off and am told the same thing by the staff, and the owner didn't tell them why. As a business, if you have staffing issues, put it on your website, if it's quality issues, put it on your website, if you have store policies, put those on your website, system issues? Website.
Never coming back here again to drop anything off as you never know what you are going to get.
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January 2025 by C Sturm
I regularly shop at this store for my grandchildren, and I am always pleased with the quality of products such as clothing, outerwear, baby booster seats, etc. as you walk in, notice that there is no musty or moldy smell. Everything is clean and organized by size and by color. Everyone is very helpful and professional. I highly recommend this store.
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December 2024 by avalee palubicki
A clean and organized store, such good employees that care for your experience!
