Public Storage in Burnsville offers a convenient and user-friendly storage experience. Customers can reserve their ideal storage space for free, with the option to use online eRental to bypass the counter upon moving in. The facility is noted for its cleanliness and accessible location, making it a desirable choice for many. Lacey, the property manager, has received high praise for her exceptional customer service skills. She is recognized for her knowledge and willingness to assist customers, especially in managing unit transfers. Many have expressed their appreciation for her ability to quickly address their needs and provide helpful suggestions. The rental process is straightforward, with units typically ready within 24 hours. Accessing the building is made easy through a mobile app, though some users have reported occasional issues with remote access. A common complaint is the limited availability of carts for transporting items, as only two carts are provided, which can be insufficient during busy times. While customers have noticed rising rental prices, the management has made efforts to accommodate them, such as canceling rate increases for existing units. Overall, Public Storage in Burnsville is recognized for its clean facilities and dedicated staff, ensuring a generally positive experience for customers.
Lacey was extremely pleasant and helpful. We enjoyed working with her.
August 2024
Lacey was amazing!! I highly recommend this facility for your storage needs
July 2024
Lacey was a huge help! She found my mother the perfect spot for a great price! She is very friendly! I will be recommending this Public Storage to family and friends!
