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September 2023 by ryan archambault
Overall, I have been liking minnco. I have had one bad experience from a loan officer when I was looking for a personal loan for 5000$ for a Bitcoin.. she laughed and called it a get rich quick scheme, Bitcoin then hopped to 20,000$. When I was leaving she didn’t shake my hand when I offered. Bitcoin later reached heights of 60,000$.That one stupid employee would have been enough for most people to leave a 1 star review, but I know the majority of what I’ve experienced at minnco is a justifiable 5 star service.
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July 2023 by Joe Francis
Member over five yrs. Very poor experience working with their home mortgage dept. Very rude, dismissive, not helpful on multiple occasions. Was told to “be quiet, I’m speaking to…” (my spouse) when asking a question. Spoke to supervisor and got nowhere. Was told that they could not imagine her being rude.I could.RECORD INTERACTIONS!!!
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December 2022 by Cathryn S.
These people are amazing at what they do! Very easy to communicate with, and excellent customer service. Thank you for making Cambridge a great place to bank!
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November 2022 by Jennie Pechia
Been banking here for 22 years. And I would say I have only had great experience with this bank. Only thing I would change is if a person looses their money order they should cancel it asap. And reissue one. But that's the only issue I've had in 22 years.
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November 2022 by Lisa Burgess
Love this credit union!! Always had great encounters with the employees! Great service! And great rates on their loans!
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November 2022 by Joe Kania
When customers have a problem they like to Be little CustomersThey are rude and disrespectful I expect that from a Regular bank not a credit Union.
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September 2022 by MistyMorning
Out of the three people I dealt with only one was pleasant. One of the ladies even crossed her arms and rolled her eyes every time I would try to speak, very unprofessional and rude! Minnco give your employees a customer service class on professionalism PLEASE! Or just hire toddlers, they probably have better manners.
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August 2022 by Sarah L
My family currently has three car loans with three lenders, Minnco being one of them. All three vehicles have the same insurance coverage with the same insurer. The insurer has provided proof of insurance to all three lenders, yet Minnco claims to have not received it and has put forced place insurance on the vehicle, almost doubling the payment. Minnco failed to provide proper notice before doing so. Since this incident, proof of insurance has been faxed to their office on four separate occasions, and they are still claiming not to have received it. ***********************, assistant to the **** is an unintelligent, rude and plays out of his depth. His communication style is absolutely appalling and immature for a man with \
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August 2022 by Samantha Simons
Fantastic service & Very competitive rates. They are always willing to go above and beyond for members. We especially appreciate Terry in lending. She is phenomenal!
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July 2022 by Illyana Hanson
The ladies at the front desk are always so nice and friendly.❤❤❤
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July 2022 by Kevin Dennison
This credit union enabled my soon to be ex-wife commit bank fraud on two occasions. When I confronted the VP Kirsten I was accused of being a lier and that the transaction occurred in the Andover branch. I reassured her I had never been in the Andover branch, or even in the town of Andover because I live in Brainerd and my wife works in Cambridge. Also, my accounts were closed via email, with no email other than a confirmation of closure and edocs signed I never even seen. Minnco has great loan rates for dirtbikes and boats, but it's not worth the risk of lying employees and fraud. I hope you enjoyed the half of my Iraq War Disability Payments that Minnco gave you!
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July 2022 by Colleen Insley
We used to like this bank. My husband opened an account years ago not knowing I could make no changes when I pay all the bills. He is the primary, and didn’t intend to set it up that way. Last year I had an associate add what they call “accounts” and I call them “tabs” within our account. Today they would not add one for me and said the gal should never have done that for me. Soon I feel we are going to have to move on to another bank. We are disappointed as others are here, I see with customer service!!!
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April 2022 by Maria Gleason
I just went through the drive through, getting ready to deposit my check. I was waiting for the car next to me to get done and for the lady to finish. I got a rude remark asking what I was doing. I have had other encounters as well. Overall better costumer service need to be addressed.
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March 2022 by Mical Caterina
Minnco Does NOT protect their customers. 99% of financial institutions will let you dispute a charge (debit or credit) when you have an issue - whether mistake or fraud. NOT Minnco! If you dispute a charge on you debit card they want you to close the card and WAIT for Minnco to reissue a new one. It usually takes 10 days or longer to get new card. Better yet, what happens to all the accounts you have attached to old card? (Utilities, phone, internet, etc..) Minnco's mgmt can't think that far in advance. Avoid these folks & find a full service bank and/or credit union.
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February 2022 by Alex Carlson MN
I left Affinity plus for Minnco, and I don’t regret it one bit!They actually care about their members! They are kind and want the best for you! I love my local Minnco!
