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November 2024 by Jeph Novak
The team at Trailhead did a great job helping me find the right bike for my needs! I came in with a few questions over my lunch break and they let me try out a bunch of different kinds of bikes. I never felt pressured to buy, they didn't make me feel silly for not knowing certain things about the bikes, they just answered my questions and gave me the best options available.
When I wanted to buy but didn't have a way to get it home that day, they informed me of their free delivery service and had it in my driveway a few hours later! It was great customer service and an all-around great experience.
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October 2024 by Dylan Nyberg
Excellent service!
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August 2024 by Eli Filmz
I am overall frustrated. I brought in the bike (waited around a few minutes for someone to ask if I needed help) and after getting it checked was told it would be about 5 days “most often less than, but 5 days.” I called in 5 days later and I was told they do not consider weekends, which is fine as I would still have my bike on time. Although I was then told they would call me, basically don’t call them. I received a call on Wednesday and was told it needed extra work, I told them sure as long as it would be done before Friday. He assured me it would be, but my issue is that I didn’t receive a call when it was ready. It’s just incredibly frustrating to go through these communication issues when my bike is my only transportation at the moment. I won’t be returning sadly, although some of the workers seem nice.
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July 2024 by Bill B
I’ve purchased all my bikes from Trailhead. Great products, great service, and REALLY nice people! If you need anything bycycle related, I strongly suggest Trailhead! Thank you Larry and staff for all you do for my family!!
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June 2024 by Sarah McCarthy
I had a bike fitting to weeks ago and it was an amazing experience. While I was there I spotted several great e-bikes for my daughter. We went in this evening and had a great e-bike sales experience. Unfortunately the bike didn’t fit on my bike carrier, didn’t fit inside the car, so I took advantage of their stellar sale and purchased a new carrier. The shop staff then built the carrier on my car for me. I need more than five stars for the outstanding sales and service.
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June 2024 by Tony Ebensteiner
Very dissapointing interaction with them. Very rude and not helpful
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June 2024 by Hydrophilic
So far I can't say anythinng but good things about Trailhead in Champlin. I called first, and spoke with Pam who was helpful. I then came into the store to test ride some emtb's....Parker was friendly and helpful, and got me on a carbon moterra to test ride. I ended up bringing in my Polygon EMTB to do a side by side comparison which they were more than ok with. After I got to do a side by side comparison, I ended up going with the aluminum Moterra 3 from Cannondale....The owner Larry took great care of me, had his mechanics tighten my headset, installed a new seat for my Polygon, and ordered up my bike. I am impressed with their service and had a great experience buying from them. I highly recommend their shop if you are in the market for a bike!
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May 2024 by Magician Roogna
Friendly staff, they had a great sale and was looking forward to getting a new bike but finances changed and had to give that up.
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March 2024 by Judy Wise
This shop is awesome!! I bought my bike here 12 years ago, have put on over 5,000 miles, this shop keeps me going!
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January 2024 by Charles Scheidegger
Another business that thinks that when you telephone them you're hoping to listen to an extended commercial.
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October 2023 by Jason J
Stopped in to get my tires aired up from being deflated to fit in a bike bag and everyone was very friendly. Rode Elm Creek and thought my rear rotor was bent, swung back to TH, and Stu brought the bike back to diagnose the issue. Turns out my pads had nearly zero material left. New pads were installed for a great price and I was on my way. Big thanks to Stu and the guys for keeping my vaca rolling!!
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September 2023 by Scott Anderson
Pam and Larry are amazing! They have kept my bike in tip top shape and up and running for 20+ years! They are everything that is right about small business. They care, they are reliable, they are honest, they treat you they way you want to be treated, they have an incredible inventory, and they do quality work! Thanks for always taking such good care of me and my family and friends! I really appreciate it!
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June 2023 by Robert Groshek
I live more than 150 miles away but bought a $10,000 bike from Trailhead ~18 months ago. Recently had a small part of the electronic suspension break and have been unable to find a replacement part anywhere online. I emailed Trailhead in order to purchase a replacement as Fox won't sell it directly to customer. It has been almost 2 weeks and 2 emails later but no response from Trailhead?! Very disappointed.Update: Once this issue was called to their attention, I have received excellent service and very quick responses. I am confident that this will be resolved to my satisfaction.
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May 2023 by Mike Houghtelling
They helped me pick out the cleaner and oil for my sprocket and chain. Told me what I needed and what I probably didn't need. It looks like they have a good selection of all different types of bikes.
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April 2023 by C. T.
Pam and Larry have measured and outfitted our family with amazing bikes that have weathered extreme Kansas wind among other elements. Their attention to detail and customer service demonstrate their commitment to the right bike for the right ride. Safety lights, reflectors, pannier, bottle carriage, helmets, clothing, and other accessories enhance and protect our rides.Their fantastic rides and events are unique and enjoyable!
