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January 2024 by Gun Park
As a client in urgent need of professional printing services, I recently entrusted Smartpress, based in Chanhassen, Minnesota, with a critical last-minute magazine project for our law firm. The experience surpassed all expectations, redefining my standards for excellence in digital printing.From the onset, the team at Smartpress demonstrated an unparalleled commitment to customer satisfaction. Special commendations are due to Patty M., Hai T., and Sam T., whose prompt and professional responses significantly alleviated the stress of submitting a last-minute project. Their expertise not only assured me but also fostered a trusting relationship, ensuring that this crucial task was in the most capable hands.The level of personal attention and care was exceptional. I was not just another order in their system; I was a priority. The team's guidance on technical aspects like bleed settings was invaluable, reflecting their dedication to delivering a perfect final product. This meticulous attention to detail is a testament to their professionalism and expertise.The end result was a beautifully printed magazine that met all our requirements and deadlines. The quality of the print, the accuracy of the colors, and the precision of the cuts and binds were nothing short of impressive. It was evident that Smartpress uses state-of-the-art technology and employs rigorous quality control measures to ensure that every project meets the highest standards.In conclusion, my experience with Smartpress was nothing short of exceptional. Their blend of professional expertise, prompt service, and personal care sets them apart in the digital printing industry. I am a thoroughly satisfied customer who plans to return to Smartpress for all future magazine printing needs. For anyone seeking a reliable, professional, and high-quality printing service, Smartpress is, without doubt, a smart choice.
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December 2023 by Madeleine Bennett
I have been working with Smartpress for years and have always loved their quality and efficiency, not to mention their unmatched pricing. I had some Christmas cards that had a weird coloring mishap, and they worked with me after their listed business hours and overnighted me a reprint to fix it. I could not be happier with their customer service!
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December 2023 by Kevin Gearns
We've been working with Smartpress for a couple years and I am now thinking about how I can send more business their way 'cause the service is always ridiculously helpful, quality, and prompt. They're focus on quality is so flippin' stellar and that alone is a huge win for the greater community! Props!
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November 2023 by Alaina Hower
I recently used Smartpress to print our z-fold wedding invitations and was thrilled with the result. Their quality and customer service are world-class, with great pricing as the cherry on top. I will absolutely take any printing needs to Smartpress in the future! 10/10 recommend.
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September 2023 by Ali Miller
I live in CA and have tried to find a local printer to save on shipping and enable myself to go in a store to see and feel prints for myself. But I can't find a print shop that compares. Smartpress not only has the best quality prints but also the best customer service. I have been printing all my products through them for 2 years now, and I can't rave about them enough. This company is unmatched. Highly recommend.
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August 2023 by Jennifer Houle
I always work with Smartpress in the USA to get my prints done.I had an issue with my order being shipped out with FedEx and lost in transit, which could have ruined a whole event and investment. Even though it wasn't SmartPress technically responsible for losing the order, my representative, Kaylah was kind enough to have my entire order re-done and shipped overnight to arrive on time with no charge. Highly appreciate that gesture and standing behind their customer service!The products are also another level of quality. I can not get this quality done anywhere else. Highly recommend!
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July 2023 by Monica W.
This company really made my day and came through for me in a tight crunch. They don't know, but on my end so many things had gone wrong while preparing my business for it's first ever vendor booth gig, and I ended up having to order the printed materials I needed for selling at my event, very late. I called and spoke to them about how to get my order faster, after I already placed it, not realizing the way I ordered it, it was good Ng to get to me wayyyy late. The customer service person in accounting helped me to update the shipping over the phone, and explained to me more about how to push my projects through faster on their end. It just takes some calling and emailing, and they will speed up for you on things like proofing approval and starting on printing production. They ended sending my order out sooner than the shipping I chose, and printed it quicker than the time frame I chose. They send you updates every step of the way! What also helped tremendously was that on my first order, they gave me $25 off, and unbeknownst to them, without that discount, I wouldn't have been able to put in my first order at all bc I wouldn't have had enough money in my account to do so. For a very small company like mine, who is just trying to launch, SmartPress really came through! I also got 3 other quotes for printing and production at other places, and SmartPress was the most affordable and made the most sense when.
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June 2023 by Mandi Kitchen
Amazing product from them. Super happy with Smartpress overall and the quality of service they gave. Even gave us some extra invites without us ordering which came in clutch! Thanks Smartpress, definitely will use again.
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June 2023 by Devin Concannon
Smartpress was amazing with our very specific and delicate print job. They have so many options for customization of every detail in a print job. They are the only company we could find that was willing to print a custom speckletone cover on a booklet. Even vistaprint and other big companies would not do this for some reason. Smartpress was very fast in production and very responsive on their customer service chat. There were elements of our print that were difficult to line up across multiple files but they nailed it perfectly. I can't believe how fast they are considering how customizable every element of the product is. Highly, highly recommend.
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April 2023 by Dayna Taylor
Smartpress is wonderful! I now do business with them with two different companies. Not only do they produce high quality products, they also do a great job with customer service. Recently I had to redo a proof that set us back a day and then I had to put a rush on the order. The amount they were going to charge to expedite was very high so I asked them to waive it just this once and they did. I highly recommend Smartpress!
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March 2023 by Nicci Stadler
SmartPress is *hands down* the best print service I've worked with! Their customer service team is incredible, print quality is exceptional, and their print services cover 99.5% of what I've needed both personally & professionally over the last several years. I love having a printer to refer clients & friends to with the utmost confidence that their expectations will be exceeded. Keep up the great work SmartPress!
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March 2023 by Laury D.
I am disappointed with the overall experience with smartpress. My very first order was okay, as I didn’t know too much the field I thought it was fine.But they recently lowered their paper quality for the Uncoated smooth paper, which I only got to know once my new order arrived. The order came completely damaged and poorly packaged. Everything was ruined. Good thing is they refunded me fast, so I wanted to give them a second chance and re order from them.The quality was bellow expectation for the price. The prints weren’t bright, colors were blue-ish. I requested to try another paper, which I didn’t like for the price, and then wanted to try with the previous one but with different settings/ designs on my file. The 2 other(new) test prints came with the wrong design printed on them… So I paid another 30$ for something that wasn’t even correct and wasted 2 weeks waiting for it. I never got to see what it would look like with the updated files so I just ordered from a competitor instead, and was impressed to see for the same greeting cards price, I got a way better quality. The stickers and business cards were also half of the price, and shipping fees as well.
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January 2023 by James Nichols
Great Product at a great price. Julia was really helpful with art, suggesting a higher resolution for our decal.Just did a reorder for our back door!!
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January 2023 by Cheyne Brooking
As a freelance designer and illustrator, Smartpress is the most comprehensive, straightforward, and knowledgable platform I've encountered in this vast landscape of homogenous products. My prints are always gorgeous, and their help center goes ABOVE AND BEYOND in a refreshingly human way to ensure you get exactly what you're envisioning.
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January 2023 by Jimmy C
I recently placed an order with Smartpress and was disappointed to receive a notification that the shipping charge had been revised to a considerably higher amount (over $250). I contacted the company to request that my order be cancelled and decided to work with a local printing company for my project instead.One of the frustrating aspects of this experience was that the shipping charge was not accurately communicated upfront when placing the order. As a customer, it is important to have a clear understanding of the costs associated with an order, especially for over-sized print jobs. In the future, I recommend that Smartpress consider posting the correct shipping amount for these types of orders to avoid any misunderstandings or negative experiences for customers.Overall, my experience with SmartPress was not a positive one and I would not recommend their services based on this incident.
