-
February 2020 by Me
I have a major issue with my “home” gym, was seeking to speak to someone in corporate and there’s not even a working phone number. It’s very apparent that the company as a whole is complete garbage.
-
January 2020 by Daniela Cruceru
Horrible, We keep getting overcharged and I called the owner and he is so rude,so We are going to cancel our membership after 10 years,plus he needs to refund the money ,
-
December 2019 by Glen Chatters
These franchises are going out of business. Don't waste your money on a membership, all the equipment is torn and worn out, there is nobody to clean the gym. Just sad that the corralCorp. don't check on there franchises.
-
November 2019 by Philip Jackson
Cancelled membership several months ago, but continue to get charged monthly. Cannot get hold of anyone at the company to get this rectified. Send an e-mail, nobody responds. Contact corporate, nobody answers the phone.
-
August 2019 by Sarah
I had a bad experience at my local gym and contact snap corporate 3 times for help. Twice via email and once via postal mail and never received a response. Not sure why they offer an email address for customer if they never respond. Would not suppose or use a snap again based on my bad experiance with corporate and the local gym I was with.
-
June 2019 by Chris Leu
Local gym closed it's doors without notice and now I cant get in touch with anyone about my membership. I've sent 2 emails and contacted the corporate office and nobody has responded in months.
-
April 2019 by J D
Jessica Davies - Member of Snap Fitness in GA.
-
March 2019 by Mindy Stark
My husband's ex went here, she had signed up the whole family, even though she was the only one that went. She died of cancer and they kept charging his bank account for over a year later for the whole famil, when they were informed, the owner didn't care, I contacted corporate and they also blew us off. I would think 2 years is enough to resolve something like this, as if the family hasn't gone through enough, let's take their money for another year while a single father is trying to support kids on his own...how absolutely disgusting!
-
March 2019 by Daniel Finden
Being charged after my 12 month membership is up, auto renew is off, and no response from corporate or my home town location. Not sure if it's justified but was charged 15 times over the course of 12 months. Last issue I had took about a month to get back to me. Price is outrageous there are cheaper options out there even though I've been told they think they're the cheapest in my town. Will never be going back. Definitely would not recommend.
-
March 2019 by Mindfull Thinking
Do NOT get a membership here! Bait and switch with their membership dues almost to the point of fraud. I wasn’t using my membership and was told I could put a freeze on my account for $1/ month and call and reinstate it at anytime. Well this was a blatant lie as it was only a two month hold and then they started charging me again, unbeknownst to me, after two months got a call stating I had an outstanding balance. Visited the facility, as you can ONLY cancel in person at the gym you signed up at, and was told I’d have to pay for ANOTHER additional month as you need to give 30 days before cancelation. No one EVER explained any of this to me. Lack of transparency, poor communication and lack of a positive customer service experience will steer all my friends and family away from this place. Member beware.
-
March 2019 by Shaun Robison
For your money, go to Xtreme Fitness. It’s right down the road, has way more equipment, costs less, and better service. We signed up last night and it was a breeze.
-
January 2018 by Barb Freesen
the gym was 46 degrees today down from 49 yesterday, The televisions won't work there is at least 1/4 inch of dirt under the trademills. I have been bringing in paper towels. The door won't shut. everything is filthy. no attendent we dont even know who is running the Tornto Road Snap Fitness in Springfield IL BUT SOMEONE IS GETTING MY DEPOSIT
-
December 2017 by Alan Leinen
Falcon Heights MN Location I witnessed the general manager harass and belittle members of color. He is very rude and unprofessional the hand sanitizers and paper towel dispensers have been empty for over a month now they do not care about you just want your money.
-
July 2017 by Patricia Brewer
Became a member of Cape Girardeau, MO facility in 2015 trying to recover from health issues associated with breast cancer by building strength and endurance. During that time I had to undergo further breast cancer treatment. I advised the "trainer" I would no longer need services and I was not reminded of the written notice policy. I have just realized I have been charged for over 2 years for a membership & a facility I have not stepped foot in. Yeah, read the contract! But I feel really taken advantage of and that they could care less about their consumers especially ones like me that was vulnerable at the time. I will be sure that social media and anyone else I can get to listen be made aware of this place and it's business practices. Lastly, trying to contact corporate is like contacting Pluto!
-
June 2017 by Nikisha Young
I wish I didn't have to give this place one star. This company is a total rip off. Please read the fine print before signing up for the 30 day pass. You have to cancel 5 days in advance before the billing date. It's too expensive and the equipment is subpar. The gym I signed up for is too small for the amount of equipment. There's no way to get in touch with cooperate so you're screwed out of luck. Go to one of the 9.99 gyms the equipment is better.
