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June 2020 by Jill T.
This is the slowest Bank branch I have ever been to when it comes to setting up an account or going through the drive-thru. I'm not sure if they just don't train the tellers very well or that they don't have enough help. It doesn't matter what time of day this branch is the slowest.
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August 2019 by Owen S.
After banking with U.S. bank for years I lost my wallet and ID and they were unable to even cancel my cards or service me at all without an ID. They didn't even attempt to ask me my security questions or SSN or anything. Horrible customer service along the way.
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May 2018 by JoAnne N.
Banked with US Bank for aprx 10 years. Moved out of the area and after having a closed account for 3 years I get a notification that my address has been changed. I call the customer service number giving them my social security number and date of birth to see if someone else has opened an account in my name. The rep proceeds to ask me if I have recently changed my address. I say yes but I haven't banked with you in 3 years so I don't know how my address would be changed with you. He then asks me the following bizarre list of questions: When did you open your bank account with US Bank? Um...not sure I will guess. Did you switch banks? Yes Did you open a PO Box and do you have a home address? Yes, I recently opened a PO Box and I have a home address. Gave him the PO Box number. How long ago did you move? 5 years ago Finally I ask why I am getting this alert and he explains that they are tied into the post office so the postal service let them know. Then asks me if that makes sense. Ummm...no, because I then want to know who else the post office is notifying of my address and why. Very strange and felt like an interrogation with a bank that I used to do business with but do not owe money to. Would complain to US Bank directly but they have no email venue so now I have to complain by mail regarding their email. Ridiculous.
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July 2016 by Dale Maddox
Worst bank I've ever dealt with. No access to my funds since opening account. Save yourself trouble and avoid this place. Rude employees!
