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September 2024 by Carrie Prehoda
I’ve had so many issues with this facility, both in person and as the distribution center for my area. I loathe when a package is sent via USPS and has to go through here before it gets to me (delayed almost every time). The most recent issue involved construction in our area and a “temporary” carrier. Our neighborhood was still accessible, but instead of attempting to deliver, the carrier put our mail on hold…. After a few days of not receiving mail, I get a notification on a package that it was being held. I go to this facility, and the employee looking for my mail “got side tracked” and forgot about me. They didn’t even come to the front when another person came in and rang the bell a couple times (that person left, frustrated, within 5 min). After 30 minutes in total, I finally went behind the counter and through the door to the back area to find the employee and got them back on track… I guess I should be happy that at least they found my mail a couple minutes later and took the hold off.
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July 2024 by Jason Siikarla
Just a tip for everyone - This is not a normal retail post office (notice the "annex" in the name). You can drop off a package here that already has postage and you can pick up packages that were unable to be delivered but otherwise they do not have mailing services here.
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June 2024 by Steve Buresh
Fairly helpful - friendlier staff than most USPS offices
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April 2024 by Lori Wellens
I had my mail held at the Chanhassen Annex for one week while I was on vacation. When I went to pick my mail up, they couldn’t find it and tried to tell me that I must not have received any mail while I was having it held… Really?? What are the chances that a person would receive no mail for 6 days straight???Every once in awhile I feel like stopping in to ask them if they have found my mail yet?They lost my mail about 7 years ago!!
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December 2023 by Dena Bretz
Called me at 4 and left a msg, called back at 4:20 and they repeatedly hung up on me I can only assume so they'd insure leaving at 4:30 when the facility closes. Pretty rude as I am sure they could've assisted.me in less then ten minutes and they asked for a phone call back. Very disappointed.
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November 2023 by Jo
Very nice people and very helpful
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November 2023 by Angie Kissock
NO ONE ANSWERS
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July 2023 by Jaime Howard-Stevensen
I would love to give them five stars, however past experiences have been super frustrating and difficult to work with them on. However, today there was a person who came out when I rang the bell and she was amazing. She was super polite, listened to my concern, helped me, and even called someone to help me with what she couldn't fix right then. I feel like she really went as far as she could to fix my issue and was happy to do it. She is a keeper. I just wish I knew her name.
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April 2023 by Sophia
Unfortunately there isn't a 0 star option. The female "supervisor" was very unprofessional and unethical with the way my case was handled. Wolf was able to calm me down after she so rudely hanged up on me after scoffing "ugh" because i caught her in her lies, changing up the story over and over again. I should have read the reviews before ordering something that would have been handled by USPS. I never knew such misconduct would take place as i am also a person who deals with orders at my current job. I understand i only get 200+ orders a day and they get MANY more, I would understand if they admitted it was their mistake and apologized but none of them did they were all argumentative and talkative. The "supervisor" was also shielded, i was told they were very diligent with their job. Even professionals make mistakes and own up to them, im only 20 years old and feel more mature than the management here even tho i was only able to speak to the supervisors and no managers. I am irrelevant to the company. Hopefully the district can put some accountability in this place since I've already contacted them. Have fun dealing with my new case ??
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January 2023 by Its_JayBird!
My experience with shipping to an apartment has been TERRIBLE here. The carriers have failed to deliver 3 times with two of my packages. The first time they claimed it was delivered but my front office of my apartment even confirmed no delivery attempt was made. The next day they listed it would be attempted to deliver again. Keep in mind my packages didn't require any signature and if they did, my office signs for the residents. The next day they didn't even reattempt to deliver as they said previously. They instead had listed that the "addressee was unknown" and they shipped it straight back to where I bought my packages from leaving me unable to even reship them. My other package that was supposed to come had been sent to this place and instantly was sent back to amazon for a refund before they even tried to deliver it. My apartment has the Luxer One system and a office that is open nearly the SAME amount of hours a day that this place ships by. There should have been no issues, they could have given it to the office, put it into the package room as every other normal delivery service does or at least send it to the local package pickup center. Now the packages that I had ordered for my brothers birthday were gone, unable to be reshipped but they have the audacity to attempt to charge me additional fees for shipping after this. Horrible delivery service and ruined my brothers birthday.
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January 2023 by Kai Dong
Package wasn’t delivered on multiple days because the person could not be bothered to walk around to the front door and ring the door bell to get a signature. The package was in the carrier's hands, walked all the way to garage door to drop off one package but then pauses and decides to leave with the other package that needed the signature. I came out of the house to try to catch the carrier later the same day at the mailbox, the carrier saw me but just drove right by. The next day I get a note in the mailbox that they missed me because I wasn’t home and to schedule an redelivery. There were multiple opportunities to deliver this package (ring the door bell). This is beyond frustrating, if people did their jobs properly, no one would be complaining.
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January 2023 by Biggs Lighter
Do not be fooled by the 5 star reviews left by employees. The mail service from this facility is absolutely THE WORST. They constantly delivery the wrong mail to the wrong houses because they are sorting it wrong and after multiple complaints over multiple years, they are still doing it. The management of this facility needs to be fired.
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November 2022 by Tess Okoye
I work at this office, I'm a carrier. Yes, there has been problems since I transferred there in September of 2018. People are leaving such bad reviews but you don't understand what we're doing. Right now we are short about 20 subs. Regular carriers are working 6-7 days a week, that's maybe 42-50 hours a week in the summer and 70-84 hours a week in the winter. We do our best, I don't know one lazy person there, I however know quite a few exhausted ones. Subs work up to like 15, 12 hour days in a row. Then add Christmas, snowy, icy roads, dark, neighborhoods they don't know...we deal with impossible situations and frankly I think we do an amazing job. I'm proud of the people I work with, we all work very hard with little appreciation from customers who expect perfection. We definitely appreciate those customers who can see our effort! Please be patient with us, I assure you we're doing our very best. And PLEASE, help us by clearing your boxes this winter!!! If we can't touch your mailbox with our side mirrors, we can't reach it!!
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January 2022 by Daniel Pothier
Terrible customer service for package pickup. Filthy unstaffed lobby. No care for customer at all.
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May 2021 by Kim Nielsen
I moved from one home in Victoria to another, I have never had such bad mail service. I get about half of the mail I should get. I know this because I have informed mail. When I try to talk to whoever answers the phone at the Chanhassen annex, they say there is no problem and they are rude to me. I had a package mailed to me and the person who sent it got a "delivered to our mailbox message". We never got the package in our box. They say they will check into it every time and never call me back.
