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March 2024 by Actually_James Biz
Amazing staff!! I went in needing an eye exam and turns out I don’t have as perfect vision as it used to be. I left with not one but three pairs of new glasses. Well of course I had to wait on them but still great service. Very friendly in helping you find what you’re looking for and giving great suggestions as well! I will definitely be back again!!!
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March 2024 by H N
Staff not helpful. Had the last appointment of the day and was rushed out. When my exam was done, half the lights were out and the employees had their coats and purses with them waiting for me to leave. No one offered to help me look at frames, even after I said I needed at least 2 pairs. My kid had a day time appt there a few days later and he got a full exam and was asked if he wanted to look at frames. Not great service. Also charged me out of pocket for the refraction photo when it was also covered by my insurance. So they got paid twice for that. Won’t go back or recommend to others.
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February 2024 by Michelle Elliott
We have been going to this Pearlevision for years. Both Drs are top notch. We have always been pleased. Remember folks, nothing is perfect and stuff happens at every business. Sometimes you need to have grace. We have found this office to be wonderful considering how many transactions we have had with them. 5 Stars.
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February 2024 by Katie Cartwright
Great first visit! Very thorough and well explained. Great advice on choosing new frames. Would highly recommend.
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February 2024 by Bill K
Did eye Exam which was good. Office people need some lessons on CUSTOMER SERVICE.
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December 2023 by Nate Streed
Terrible customer service, neither my wife nor I were treated as valuable customers. Did not get any advice on what frames would look good. Went to a competitor and got excellent service at a much better price. Now Pearle Vision is charging us $150 to cancel the day after the order after giving my wife the runaround for hours. Never going back.
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August 2023 by Ahmed Zubair
Honestly very very bad service. My whole family tried to conduct our business here and im a little surprised that the lack of sense of urgency to get things done, the communication among the staff, and then the lack of empathy after waiting 4 weeks for my contacts didn’t result in a “we’re sorry about that” but instead were deflecting any responsibility. They stated they had called me to notify me when I know for a fact I had called the office numerous times AFTER the date they stated they called and they just 100% lied and refuse to apologize.If you transact here it’s because you did not research other options as I was guilty of doing.The optometrist however, a tall young guy he was good.Office staff not good.
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June 2023 by Billy Smith
Best office and staff. I decided to come here because while shopping for glasses last year I found they are honest and give all the pricing. I came back this year for a first time exam and Dr. Jayson was amazing about explaining everything. There was a rude patient in the office at the same time as me and the staff handled it and moved on. I felt bad for the staff and how they were treated but they smiled and kept going. Best office around and I love my new glasses!
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June 2023 by redblaze redlin
Great service, honest people, and amazing doctors. I'll be back for all my eye exams for sure!
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June 2023 by Robert Fuller
Great place to get everything done. Eyes checked, contacts ordered. Well be back again.
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May 2023 by Erica Decker
NOT UPFRONT WITH SERVICE PRICING - BEWAREWent in for an office visit and was informed the cost on my end would be $0. I was not told upfront what the price of services would be or their current processes with insurance. Therefore, when I received a bill 1.5 months later I was surprised. Called customer service instantly to discuss the mater and was met with rude and disrespectful individuals at Pearle Vision who simply hung up the phone. Caution to others looking for quality and upfront Healthcare - look elsewhere!Already submitted a complaint with the BBB and Attorney General because this should not happen in Healthcare.
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April 2023 by Brianna Hartmann
Liz and the crew at Pearle Vision Chaska are absolutely AMAZING! My glasses are hard to make due to everything I need so I can see well. Not only did they help me pick out amazing frames that I love but they also got my lenses made and surprisingly were able to get them made thinner than my pair previous to this. Liz knew me by sight when I picked them up today and helped my dad get new lenses ordered. They have a family of customers for life.
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March 2023 by Heart to Hart With Bri
Liz and the crew at Pearle Vision Chaska are absolutely AMAZING! My glasses are hard to make due to everything I need so I can see well. Not only did they help me pick out amazing frames that I love but they also got my lenses made and surprisingly were able to get them made thinner than my pair previous to this. Liz knew me by sight when I picked them up today and helped my dad get new lenses ordered. They have a family of customers for life.
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March 2023 by Serenitysueavenue
Fast eye exam. Great eye doctors. Have been coming here for years for me and my family's glasses needs. Great selection and the best staff you could ask for in an environment where it may take a while to get the "perfect " look and fit in Eyewear.
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February 2023 by Jill Mccoy
Just needed a pd number because that wasn’t on my prescription. Was told that they couldn’t do it because it’s a “liability”. I bet it wouldn’t be a liability if I spent $600 on glasses in their store. Oh well, going to park Nicollet who are willing to give me the information I need to get the glasses I want without giving me a hard time. Was told by my dr office that the doctors don’t do that . That it is optical stores that do it and I could walk into any store and get that number.
