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July 2024 by Soul Tree Path
Petco refillable cat litter:
I use to love this litter. It clumped, wasn't dusty, didn't smell, and didn't pollute the planet with having to buy a new bag or bucket each time. Over the past several months I noticed a changed. BIG change. I hate it now. It's so dusty now, I have to cover my mouth and nose while scooping. The pee doesn't clump AT ALL. And my place smells like cat litter. What happened?!?!?! Why did it change? I am no longer buying this. I am seriously upset. It WAS the only litter I liked. Now I have to use other litter that I hate. Because at least the other options clump and aren't dusty.
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July 2024 by John Figueroa
Excellent service, great staff
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June 2024 by Kerry Stukenborg
Extremely poor customer service this morning in the grooming department. I found the groomer whom I had never met before to be arrogant, impolite and unapologetic. I spoke with the store manager when I picked up my dog (all while the grooming manager was watching from a distance trying to listen to our conversation), explained the incident to him, he said he understood and would follow up (again no apology) and went behind their closed door grooming area with the grooming manager, I assumed to speak with the groomer in question. While I was paying for grooming at the cash register, the store manager and grooming manager returned from behind the closed door, stood there and they both just stared at me while I paid, retrieved my dog from the grooming manager and exited the store which I concluded to be exceedingly unprofessional and a failed attempt to try to either intimidate me or make me feel uncomfortable. Or maybe they just didn’t know what the heck to do. It was odd and awkward. We have been loyal, happy customers at the Chaska PetCo grooming department for 8 years without incident. However, following what transpired this morning, we will never again give PetCo our business. Extremely disappointed.
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June 2024 by Adam Hasty
Bring your pets literally anywhere else for grooming.
The inexperienced staff has no idea how to handle a difficult dog
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June 2024 by Jess Tepley
Found what I needed
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June 2024 by julie Hackett
Good selection of products friendly staff. Wide range of prices on dog toys. Fast checkout
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June 2024 by Annie Wager
My dog was scared and they took very good care of her.
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May 2024 by Carla Mcclay
Our second attempt at this location...TERRIBLE CUSTOMER SERVICE!! We arrived at 9:59 a.m. and were told they weren't open when though we followed a man in who unlocked the doors... drove an hour one way. NEVER COMING BACK. Three other customers left as we did.
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May 2024 by Justin Smith
A cute little petco in chaska. Apparently they've been here forever, but I've never noticed them. Currently under a remodel so I didn't feel pictures were appropriate but the staff was nice and abundant. The drop of 1 star is that the front is confusing. The grooming desk is immediately inside, but kinda looks like tue cashier desk... and the cashier desks are tucked back a little bit. Kinda weird and the remodel should probably have addressed this, but overall a good store and well stocked.
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May 2024 by Loren Hemerick
One person was busy, Contacted someone else to help and she was right there..
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May 2024 by Dawn Schoo
I don't know the gal's name who groomed my Rainy this morning, but, she did an AMAZING job!
Thank-you for your friendliness and your skill!?
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April 2024 by Mariah Vessel
They have a huge selection, for the dogs I would say the store is heavily catered towards them. I think they still have a large selection for the fish and an OK collection for cats. I didn’t like that there were three larger bearded dragons and one cage. It was just kind of a sad I wasn’t greeted or asked if I needed help finding anything while I was here.
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April 2024 by Lauren M
I was 5 mins. late to my grooming appt. Only 5 minutes. Appt. was scheduled for 4:30p on a Friday. The stylist told the cashier gal to tell me that since I was 5 minutes late, they wouldn’t have time to groom my dog before they close and can’t do the appt. at all. I understand the importance of a schedule, and was running from my own work day going quite late, but was hoping for more grace in how the situation was handled. Terrible experience.
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April 2024 by John O'Sullivan
Great!
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April 2024 by Kate Connell
Had a great experience with Dakota/groomer @ Shakopee location for my pup. We will be back! Thanks
