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September 2023 by Kathryn S.
No communication if you have problems..... false promises! Horrible customer service! Would not recommend!
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July 2023 by C Ferguson
I had already been to many RV dealers in the area but by far and away the staff at Outlet Recreation in Clearwater were top notch! I worked with Anna in sales and she found me exactly what I needed. She was very knowledgeable and answered all my questions. I assumed a sales person would sell me on the product, but Anna went above and beyond by listening to what features I desired and found the exact RV I was looking for. Thank you Outlet Recreation for going above and beyond my expectations!
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July 2023 by Wade Doty
Never buy a used popup camper from these people! I purchased a used popup camper about 3 years ago. We were so exited to make memories with our kids. When we got it home, the door would not seat correctly. I called them and they assured me that the problem was my fault because the camper wasn't level. I took it in to get it fixed and they told me they made some adjustments. I got it home and the door was still the same. This time I made sure that the camper was on absolutely level ground. I meticulously leveled the camper with the built in levels and used a 4 ft level as well. I ended up taking it back a second time and when I went to pick it up, it looked like it never moved from where I dropped it off. I pleaded with our salesman to do something and he told me that it was as-is. I paid over 3k for the camper and my family hasn't been able to camp in it except for setting it up in the yard for the kids. Every year I try to fix it and spend hours moving it up and down to try and hit a sweet spot where maybe the door will close. I know this review probably isn't going to do anything but make sure you inspect what they are selling. They aren't afraid to sell junk!
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May 2023 by James J.
Do NOT BUY ANYTHING FROM THESE PEOPLE! They will sell you the biggest lemon they have on the lot! We bought a 2022 forest river artic wolf 3770 suite from them last year. Finally got a chance to take it out for the first time 2 1/2 weeks ago to come down south to Georgia to see family and have had nothing but problems with this dang camper! Electric panel 1/2 fried, water heater goes out, and now there is something chirping around the furnace. It's 85 degrees down here we aren't running the furnace!! Biggest and most expensive mistake I ever made was buying a camper from these clowns!
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May 2023 by Morgan Livingston
We had searched high and low for the camper we wanted and finally found it at Outlet Recreation. But we live in Colorado! We called anyway to see if they would help us and they were amazing. Anna went above and beyond to help us feel confident in our buying decision. She sent us videos and pictures of the camper and answered our numerous questions. I've told many people that Anna was the nicest sales person I've ever dealt with. Not just because she did everything she could for us but, because she was so nice and pleasant the entire time. Being from Colorado, nice people are a lot harder to come by! We travelled about 15 hours to pick up our camper and when we got there, everything was ready for us. Anna even made sure the camper was warm for us to walk through it the first time and that the fridge was cold so we could load our food into it! I'm so glad we decided to make the trip and buy from Outlet Recreation. They made the entire process super simple and stress free!
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May 2023 by Nikki Strand
We had a great experience buying our camper through here. We are from ND and found a used camper that we liked on their website. Craig was great. He gave us all the info, a video tour and a great price on our ice house. The tricky part was finding a time to come pick it up but he was very patient with us and then accommodated a last minute pickup where they gave us a walkthrough, fixed last minute items and even sent us a missing piece that we didn’t notice until we got home. Overall, a great experience and would recommend!
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May 2023 by Cary Banka
Buying a RV at Outlet Recreation in Clearwater, Minnesota, was the best buying experience of my life! All of the staff went out of their way to to make me feel like a real person and not a sales number, especially their sales rep, Anna. I felt very respected and accommodated, and the people were the most courteous people I have ever dealt with. I highly recommend Outlet Recreation if you are in the market for an RV.
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April 2023 by Kevin Scheidecker
We had a great experience buying our new Cherokee alpha wolf at Outlet Recreation. Anna went above and beyond to make sure we had all our questions answered. My wife couldn’t be with me on our initial visit and Anna took a video of the camper that she sent to her so she could make sure she liked it. Great experience and we would definitely shop at outlet recreation again.
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January 2023 by Justin Hinch
Overall great experience renting our wheelhouse from them! Anna did an amazing job from the moment we started the process until we dropped it back off. She did an excellent job going over all of the options we had during the rental and answered questions quickly. Anna did a great job walking us through the wheelhouse when we arrived to make sure we knew all it had to offer. We will definitely be back for years to come.Thanks again
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November 2022 by klairreese stephen
am on my 3rd ice castle and have enjoyed each one, camping and fishing a true year round family enjoyed purchase. We did not ever have any issues with the 1st 2 but the current one had a few issues that came up and that Ice Castle and Outlet Recreation in Clearwater resolved for me and I couldn't be happier, they both stand behind their product and they genuinely care about their customers. Thank you both and we will be in touch when our needs change and want to update again.
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October 2022 by Matthew Diedrich
Got a decent price on our camper. Unfortunately trying to get any warranty work done is near impossible. Also their vantage protection is an expensive joke. They claimed to put some stuff on inside and outside like a ceramic coating. That never happened or if it did its a very poor quality product. They claimed with this vantage protection, scratches and tears to inside would be covered. But our couch scratched our wall when folding it out and that is not covered. I have called numerous times and sent emails more than once with pictures of items that should be covered under this magnificent warranty, no response. On the phone they reassure they will look into it and contact me, but they never call or email back. They want your money. But no customer service after the sale.
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September 2022 by Anne Ackerman
Outlet Recreation has an outstanding service department. Even if you didn’t buy from them, you can get your camper serviced by knowledgeable, caring professionals. They quickly diagnosed an issue on my van and repaired it fast at a fair price. When something else came up right before we were leaving on a trip, they fit me in that morning and took care of the issue so we weren’t delayed on our departure. They go above and beyond for all their customers.
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September 2022 by Eric Hasslen
We chose our RV dealer based on their reputation for service, and Outlet Rec in Clearwater did not disappoint!Every RV is going to have a few issues from the factory, and these guys went above and beyond to get the things we discovered over our first few camping trips fixed FAST. Shoutout to both Tim and Jeff in the service department who solved problems in a matter of days that most people wait weeks/months to get repaired at their RV dealership.We also had a great buying experience with Joe. Honesty and no pushy tactics.Highly recommend Outlet Rec in Clearwater!
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September 2022 by David Larson
If every dealership in the world was as great as Anna, Randy and Craig at the Clearwater location, the world would be a happier place!! Helpful, professional, responsive and incredibly respectful! If any of my friends or family are looking for an RV and I hear about it, they will be told to only go here!! Thank you very much!!!!
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August 2022 by Nathan P
First time working with Outlet Recreation and I'm super impressed. Great communication with our sales person on the purchase of a clean Manitou Pontoon. They let us store the pontoon for a few weeks until our lake home was ready for it and even let us borrow a trailer to get it there. Before picking it up, the service team at Outlet Recreation cleaned everything up nice and made sure the boat was operating at 100%. They noticed that the wrong battery was installed and replaced it at no charge. They also got all of the electronics working properly. A few weeks after purchasing, they sent us a check for $19 because we had paid a little too much for the state transfer fees. It is nice to know they were honest about it and made the effort to refund the overage. Will definitely check these guys out in the future when looking for the essential Minnesota lake and camping equipment. :)
