-
December 2023 by Dylan Isaiah
Worst bank I’ve ever had. They have more “ system updates” and system issues than anyone, ever! My card has been declined at a store multiple times, just for me to call the bank and them say” it’s an error on our part!”. I couldn’t not recommend this bank to anyone, not even for a savings account
-
November 2023 by Joseph Larson
This bank used to be great. But after their system change things have gone downhill. Auto pay doesn’t work most of the time so have fun with late fees and points off your credit thanks to these people. I had also applied for a home loan pre-approval, never again with northwoods. My file was thrown around for nearly 2 months with no answers to why I haven’t heard anything back. Finally after getting the run around for that length of time I was pre approved for a little bit by that time the home I was going for was gone. Finally I find out today that my financial information was given to someone who isn’t me and isn’t on my account today, this is totally unacceptable. If you think your funds, credit and personal information is safe with northwoods… think again.
-
September 2023 by Brittny Whiffen
Customer service was not helpful and can never get through. I’ve had to get multiple new cards cause they don’t work properly. I have had to leave work early multiple times and spend hours drive back and forth to pull money out cause my card never works. It has been such a headache and so much money and time spent it’s not worth it
-
July 2023 by Kevin Eugene La Chapelle (Gumby)
The worst customer service I've ever encountered. I wasn't sure what I needed to do to use the mobile deposit on their app. Call customer service was told to sign it put the account number and take a clear picture. Come to find out check was rejected because was never told to write Mobile deposit on back of check. I don't have the check anymore and they're not willing to do anything to help me resolve the matter. So now I'm out $500. I tried talking with several people at the bank and none willing to help. I don't recommend anybody using this Bank
-
November 2022 by Tony Carlson
Always courteous even when super busy at the drive thru. The new male teller is doing a heck of a job. Thank you Northwood Credit Union
-
June 2022 by Anna Gibson
Wonderful banking institution! I'd recommend Northwoods Credit Union to anyone! Tracy in Cloquet is simply amazing, not just because of her job, but who she is as a person and now someone I consider a friend! Customer service from everyone I encounter, whether it be over the phone or in person (doesn't matter which branch I'm at either), is always outstanding! This world would be a much happier place if all businesses could treat customers as good as you all do. You know the importance of kindness and how even a little, can go a long way, to making someone's day. Please know you are all very much appreciated. Thank you!
-
February 2022 by Tara Blair
I don't even want to give it one star but it won't let me give it zero stars like I would like to. Don't put your money here. You will never get it back
-
February 2022 by Joey Gibson
Excellent service, excellent products and loans, excellent staff! I can't thank Tracy in Cloquet enough for all of her help, her kindness, her expertise. The excellent, excellent (have I said "excellent" yet?:) customer service in both Cloquet and Moose Lake is very refreshing and much appreciated. You are all top notch!
-
October 2021 by Tiffany Jaski
I’ve been working with Kelly and she has been very helpful with assisting me with my loan.
-
September 2021 by Lisa
We have been going through a very difficult time and the employees at NWCU have been great. A special thanks to Krystal Buscko who has had to do an enormous amount of account maintenance and has been extremely helpful. Her customer service skills are exemplary! Krystal always goes above and beyond and I am so grateful. Andrea in the call center has also been wonderful to work with and very helpful!
-
September 2021 by donna Anderson
I always get such amazing service from Northwoods credit Union! There is an amazing teller, Tammy. Always ready with a smile! And thank Krystal Buskirk for your help with my business account today!!
-
September 2021 by Jenna Fosse
We love the Stanley branch! They are always so kind and helpful. The best branch to go to!
-
May 2021 by michael thunder
Everyone Is very professional and friendly. 15 minutes to create your acct and you obtain debit card in same visit. Absolutely couldn't ask for more
-
September 2020 by Jim L.
Very friendly Credit Union that has several locations. They open early most of the week, but I noticed that all locations open up later on Wednesday for some reason, maybe a company meeting? We wanted to get in early on Wednesday before heading to a funeral in Duluth and we found that to be our only obstacle. Their lobbies are currently closed but they have plenty of drive-up lanes to get your business done.
-
August 2020 by Norah Waldorf
made me write "ncu mobile deposit" on the check, then wouldn't accept it because me and my roommate don't have a joint bank account. now i cannot cash the check anywhere because it says "ncu mobile deposit" and i'm out 500$. absolute trash. the only good thing about this place is the 7$ refund for using your debit card each month.
