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October 2023 by Brice Triepke
A terrible place to take your business. They won’t honor a warranty and they use cheap parts my clutch fell apart in less than 5 months with under 1500 miles. They also busted bolts off a remanufactured transmission I had ordered to the shop and never thought to tell me and but installed it with 3 busted bolts 2 were missing entirely 5 months later…… they do absolutely horrible business and then tell you it was somehow all your fault to escape honoring a warranty… the clutch was not burnt at all I’ll be adding a photo this evening when I get home
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September 2023 by Danielle Folk
They are very difficult to deal with and do not know how to diagnose a problem. We forked out $1200 for a problem they never fixed!! And when we called and said it’s still not fixed they were not accommodating at all. I recommend going anywhere else than these baboons.
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September 2023 by ALI
I took my car to them to refill the A/C, they asked me to pay $350 just to refill the A/C, and it’s a little bit understandable since my car needs a special tool to refill. After waiting 70min in lobby he told me the car it’s not filling, and I have to replace the compressor, so I asked how much would you charge? He said “for sure we will get you aftermarket one, but it’s gonna work fine with a warranty.” At the end he asked me if I would like to replace it for $1400!! I was totally surprised, because my A/C was working great, but it’s start getting wormer and wormer, than I took my car to a different shop, he checked my compressor and all the wires and he told me everything works perfectly, and I refilled it. The total of the inspection + the refill was $240!
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August 2023 by Matt Chuol
Do not go to this shop worst service Iv ever encountered there tech messed up my vehicle so bad the motor has to come out. He pinched my transmission overdrive wire, didint torque my starter bolts which caused my started to come loose, didn’t put the right hardware back on the truck, flex plate bolts and we’re all stripped and even missing 3, left a lot of bolts loose, and also lied to me about my vehicle getting on the left my truck sat in the lot for 1.5 weeks if I can give negative stars I would do Urself a favor and avoid this shop.
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June 2023 by Jessica Brisbois
I have been to Bobby and Steve’s a few times now for different repairs after they were recommended to me by my brother who is a mechanic. I have always found customer service and communication to be exceptional and that they are transparent about cost, timing, etc. Unfortunately I had a pretty significant oil leak which caused other issues after bringing my car to another shop for an oil change. The crew at Bobby and Steve’s did a great job with getting my car fixed up and helping in any way they could which was such a relief. I will be taking my car to Bobby and Steve’s for all car maintenance from now on so that I can feel assured that things are being done correctly. Thank you to Diego especially for your work on my car, kindness and professionalism.Service: Auto engine diagnostic
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June 2023 by LoveTC
Worked with Vince and Diego on my Nissan Altima that I recently bought from a used dealership. Troubleshoot all issues, replaced my computer, and even covered me quickly when I returned it. Also were in the middle of maintaining a 2004 Ford Focus, which was the vehicle I earned my sobriety coin in. It's a mess but they treat it like it's brand new. Any difficulties I've had within the 5 cars / 10 years I've been using Bobby and Steves have been resolved with ease. Well worth the labor costs! See you guys again soon! - TravisServices: Steering & suspension repair
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June 2023 by Lisa M.
Jeff Bahe, the owner of this Is a Liar and a crook. Don't take your cars to this Bobby and steve's. Jeff told us our truck needed a new motor as hear gasket was blown, he said He would our purchase it from their Salvage comp in Roseville, Which would Also have a 3 year warranty. After He purchased it, claiming it wasn't the Right motor to his mechanics And store manager, Instead of finding the Right motor he insisted it be put in our truck. Now he's refusing to fix it as Of course it won't run correctly because he put in the wrong motor and has had it for 6 Months! He's saying he was told to put in the motor and will take No responsibility for any of it And has threatened to call in the loaner in stolen if not returned?., 6 Months and $8,000 and still no truck we have consulted with the Attorney generals office and now have to take him to court. He's an A hole and shitty business person. Be forewarned wish we had it's just been a nightmare and beyond to be taken when you're suppose to trust your not being taken advantage of when you know nothing about repairing cars and they claim to. If i could give him a minus 50 i would.
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May 2023 by Kelly
I brought my vehicle in for a few repairs. One being the shifter cable. Bought a brand new one at Autozone and attempted to put in prior to bringing here. Was able to get the cable in a shift into drive but not 2nd or 3rd. Tried a new cable as it seemed too long. Still same issue. Brought to Bobby & Steve’s and was charged almost $500 for them to say a rock and other debris was why it wasn’t going in completely. Okay. Well the same day I picked up my vehicle as I went to park, that same cable fell off. Had to bring my car up again. As a friend was putting the cable in so we could drive back up there, he noticed a fresh break on a bolt on my spark plugs cover. I also had a tuneup here. The guy who did my tuneup last year said he knows for a fact all my bolts were in tact and fine when he did it. They replaced the bushing on the cable but they still took no fault for breaking it. Said it just fell off. It was a brand new cable. So they broke my new cable but still charged the $462 for removing the rock and breaking the bushing. Broke my bolt on my spark plug cover after doing my tuneup and won’t admit they did break it. But if they noticed the broken bolt, you’d think someone would mention it when picking up my vehicle. Hey might want to get that fixed, we noticed it while doing the tuneup. How could they not? Over priced. Poor work. Don’t recommendServices: General repairs & maintenance
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March 2023 by Erin Runquist
I had my battery replaced two months ago here but my car continued to die. I had it towed last month and was told nothing was wrong with my car or the electrical system. It died again last week. It tried to jump it with another car and a jump start kit I bought. It would not start so I had it towed again. I received a call that the battery they installed was defective so they replaced it for free. I was told that I didn't have a warranty (I was never offered to purchase one) on the battery but as a courtesy they would replace it. When I picked up my car I noticed that my glove compartment was open and all the contents were on the ground but I didn't think much other than that was rude of the mechanics. My car at this point had been moved from a back lot to the front the day I picked it up so someone should have noticed. Today I noticed my FOB for work was missing and when looking around also discovered by jump start kit ($150 purchase) was also gone. When my car was picked up by the towing person I specifically reminded him to lock it as I could not because it was dead. That did not happen and now I'm out $300 and it's all because a defect battery was installed and they negligently did not check it the the 1st time I said something still isn't right after it was installed. The guy that works at the counter is super nice and helpful but what's not his responsibility is ridiculous at this shop. I was told the manager would be calling me when I heard the battery installed was defective but he never did. I called to say I doubt there's anything you can do but was told they would tell the towing department about this, doubt I'll hear back there.
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March 2023 by Chris Montgomery
I was referred to Vince at Bobby and Steve's from a friend. Vince was very helpful with the repairs to my car. He even went out of his way to deal with my extended warranty company. Overall extremely happy with my first experience with Bobby and Steve's. Thanks Vince.Services: Steering & suspension repair
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March 2023 by Charity
Friendly, communicative, and efficient. Replaced timing chain, engine sealants, and valve cover gasket on 2015 Accord. Courtesy cars are available on first come, first serve...what more can you ask for?!
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March 2023 by Gretchen E.
i have used the repair service many times , each time was over priced and i seem to get charged for things i didnt even want ....i since this was first written had run into 2 others who had similar experiences and being women ....they (the service counter staff) i felt that they treated me like i was stupid and needed to stay out of the way of the men working !!! so please dont go or go in with a mindset of I AM WOMEN ..HEAR ME ROAR ...lololo
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February 2023 by Otto Flaherty
I brought my 2008 Hyundai Azera in for a new heater core. Not only did they do an amazing job in a timely manner but they were about average on pricing. I will definitely use them again.
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February 2023 by Bahb Heddle
When every other "24 Hour Locksmith" doesn't answer the phone at 1am, or asks you to make an appointment in the morning.... These guys were here with 30 minutes, and got me back into my car withing 5 minutes. Don't even bother with the others when you are a dolt like me, and lock your keys in your car. Absolute legends!
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January 2023 by Suzy Pederson
David met me when I came in and this location was backed up with orders till closing time, with at least 3 hours of work to do ahead of them. There was no expectation that my car would be able to get in. But because I was stranded, David and his team were so incredibly generous and pulled me in while they multitasked all the other cars they were handling. It saved my night and my situation from just being completely stuck. It was so compassionate, and SO so so appreciated! David is good people and so are his teammates, I think you will get a lot of soul and care from the people that are working here. They should all be recognized for their kindness and generosity it truly truly saved my night. Thank you so much again!!Service: Tires
